[PREM FARE GONE] Mad-scl biz $280 return
#796
Join Date: Dec 2006
Location: NRT / HND
Programs: AA EXP, NH Plat, Former UA 1K
Posts: 5,665
who?
In difference to others I have a ticket for next week and want to fly.
Latam says - "we did not do anything to the ticket" it was canceled on request of Iberia
Iberia says - - "we did not do anything to the ticket"
OTA says - "ticket was canceled by Iberia on request of customer"
so now what?
no customer request at all
In difference to others I have a ticket for next week and want to fly.
Latam says - "we did not do anything to the ticket" it was canceled on request of Iberia
Iberia says - - "we did not do anything to the ticket"
OTA says - "ticket was canceled by Iberia on request of customer"
so now what?
no customer request at all
Hi there - thank you very much for taking the time for this comprehensive information
My experience however is different
Flight next week. LATAM ticket, sold by Lastminute.com first segment Iberia
From my calls with all parties involved, it seems that:
- Iberia is the one party who has altered the ticket after they took it under airport control
- LATAM, as well as Lastminute.com, say they have no longer control
- Iberia says they have not done anything to the ticket but the segments have been deleted and I can not fly next Tuesday
So now what? I want to fly next week - have booked hotels and connections.
My experience however is different
Flight next week. LATAM ticket, sold by Lastminute.com first segment Iberia
From my calls with all parties involved, it seems that:
- Iberia is the one party who has altered the ticket after they took it under airport control
- LATAM, as well as Lastminute.com, say they have no longer control
- Iberia says they have not done anything to the ticket but the segments have been deleted and I can not fly next Tuesday
So now what? I want to fly next week - have booked hotels and connections.
I guess if your ticket was indeed cancelled then that's it, but doesn't seem to be the case with a number of other posters, and at least so far myself as well. I'm not going to attempt to talk to IB (or LA for that matter) for a while yet as my flights aren't immediate. Some of the posters more familiar with EC 261 seem to feel that after an undefined period of time passes, then we may get some traction on re-routes, etc. I think some people actually want to fly it as an open jaw and are happy with what they have, but personally I'd prefer to go to SCL at this point, I've spent a lot more time in Peru before than Chile, so would be the preferred way. Of course that's still available on my own dime, but naturally would rather not pay $200 for an LCC or a lot more for LA flights, real shame that Avianca Peru folded, they used to be pretty generous about space-a upgrades for *G passengers.
#798
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
Assume you've tried OLCI? IB seems to not have any timeframe on when you can check in for your flight, I tried it with my ticket number and indeed it only pulled up the IB segments MAD-LIM and SCL-MAD with the LA LIM-SCL missing, but the system was going to let me check in if I kept clicking through. Some other people upthread have also done OLCI which seems to me that the IB segments will be flyable. If the e-ticket was out of sync or had issues, usually OLCI won't work (don't know about IB, others here more familiar seem to have zero faith in their IT, LOL).
I guess if your ticket was indeed cancelled then that's it, but doesn't seem to be the case with a number of other posters, and at least so far myself as well. I'm not going to attempt to talk to IB (or LA for that matter) for a while yet as my flights aren't immediate. Some of the posters more familiar with EC 261 seem to feel that after an undefined period of time passes, then we may get some traction on re-routes, etc. I think some people actually want to fly it as an open jaw and are happy with what they have, but personally I'd prefer to go to SCL at this point, I've spent a lot more time in Peru before than Chile, so would be the preferred way. Of course that's still available on my own dime, but naturally would rather not pay $200 for an LCC or a lot more for LA flights, real shame that Avianca Peru folded, they used to be pretty generous about space-a upgrades for *G passengers.
I guess if your ticket was indeed cancelled then that's it, but doesn't seem to be the case with a number of other posters, and at least so far myself as well. I'm not going to attempt to talk to IB (or LA for that matter) for a while yet as my flights aren't immediate. Some of the posters more familiar with EC 261 seem to feel that after an undefined period of time passes, then we may get some traction on re-routes, etc. I think some people actually want to fly it as an open jaw and are happy with what they have, but personally I'd prefer to go to SCL at this point, I've spent a lot more time in Peru before than Chile, so would be the preferred way. Of course that's still available on my own dime, but naturally would rather not pay $200 for an LCC or a lot more for LA flights, real shame that Avianca Peru folded, they used to be pretty generous about space-a upgrades for *G passengers.
None of the above cases represents my situation though. I have a confirmed ticket with the OTA and LATAM but missing the coupons. Now the question is about who has deleted them. Strong evidence that IBERIA has done so. I did not call for cancelation. But Iberia says - "You can not fly that ticket but we have not touched it." LATAM same. OTA same. Ticket under airport control. Noone can touch it.
Flight next Tuesday.
Intersting case.
#800
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,668
Thanks for your feedback - I appreciate it.
None of the above cases represents my situation though. I have a confirmed ticket with the OTA and LATAM but missing the coupons. Now the question is about who has deleted them. Strong evidence that IBERIA has done so. I did not call for cancelation. But Iberia says - "You can not fly that ticket but we have not touched it." LATAM same. OTA same. Ticket under airport control. Noone can touch it.
Flight next Tuesday.
Intersting case.
None of the above cases represents my situation though. I have a confirmed ticket with the OTA and LATAM but missing the coupons. Now the question is about who has deleted them. Strong evidence that IBERIA has done so. I did not call for cancelation. But Iberia says - "You can not fly that ticket but we have not touched it." LATAM same. OTA same. Ticket under airport control. Noone can touch it.
Flight next Tuesday.
Intersting case.
#801
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,668
I think their plan is relatively clear, IB led the effort to disable the tickets, and no all three play dumb giving us the run around, and likely keep our money for a while, too.
This is going to set a new low regarding how flash sales are being handled....Gaslighting the customers and wasting everyone's time.
This is going to set a new low regarding how flash sales are being handled....Gaslighting the customers and wasting everyone's time.
Last edited by nk15; Jun 20, 2022 at 9:26 pm Reason: typo
#803
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
#804
Used to be 'rockferd'
Join Date: Dec 2010
Location: SEA
Programs: AS MVP 75K, UA Gold, HH: Diamond, Marriott: Lifetime Titanium
Posts: 254
OTA claims airline canceled the ticket, not the flight
Iberia, Refuses to answers questions or tells me to call LATAM because it's ticket number 045
LATAM says, the first segment is Iberia. Call them
seems like a game of go fish
Iberia, Refuses to answers questions or tells me to call LATAM because it's ticket number 045
LATAM says, the first segment is Iberia. Call them
seems like a game of go fish
#805
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
i purchased mine directly with IB sub 1000, still with Status OK (reissued etickets right now to my email and it all seems fine). Any other way to check booking validity without calling the airline?
#806
Join Date: May 2009
Posts: 821
Get this from Priceline in Sunday, no refund yet
Check on Iberia.com my reservation still exists:
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Iberia directly at 1-800-772-4642, and reference the following Airline Confirmation number:
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
Check on Iberia.com my reservation still exists:
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Iberia directly at 1-800-772-4642, and reference the following Airline Confirmation number:
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
#807
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
To add, I booked those circa 1k flights before (to GRU) directly with IB and they flew without issue… Curious as to why they would cancel that one (1k is a steal, but arguably not as much of a steal as the initial fare available in this thread). Any insights from people here that got their IB-booked, IB-operated flights, canceled ?
#808
Join Date: Oct 2013
Posts: 640
Please excuse the ignorance here. I have been reading along since post one (and contributing where it seemed relevant). I am a bit confused though. I "had" tickets booked for February- I am in no hurry to do much about them, willing to ride it out and see what happens (ie pay the credit card bill when it comes due) but the earlier post on 7 days is confusing me. I booked the tickets with my Amex Platinum on PL on 6/15 and then received the follow up post that many got about me "voluntarily changing my tickets" on 6/19. Do I have to do something within 7 days to make sure I receive the full refund? Or can I, as I said, just wait it out for a while and see if these tickets get honored and if it looks like for sure it is a no go, then request a refund or a chargeback? I appreciate any flame-free advice I get!
So if you preorder a physical good, the deadline won't start until you receive it because otherwise you wouldn't be able to file a chargeback anymore for any product defects.
Same for flights (at least with Visa+MC), countdown for chargebacks does not start until the 1st flight was supposed to happen since the merchant / airline have not provided the cardholder with anything for their money yet.
Thats why flight bookings are considered high risk products for payment processors and the rolling reserve / fees are higher (for most psp)
#809
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
To add, I booked those circa 1k flights before (to GRU) directly with IB and they flew without issue… Curious as to why they would cancel that one (1k is a steal, but arguably not as much of a steal as the initial fare available in this thread). Any insights from people here that got their IB-booked, IB-operated flights, canceled ?
The direct "1K" flights (859 euros RT after applying IB Cards and Santander One discounts) cancelled without any official notification. The new thing is that I requested (online) an invoice and I just got it without any issue. My credit card had been just charged as well.
Last edited by Marcin83; Jun 21, 2022 at 1:22 am
#810
Join Date: Jul 2018
Location: CMN,DXB,CDG
Programs: Flying Blue Platinum
Posts: 764
This is my case, but I was bitc*hed for repeating this when I considered it necessary
The direct "1K" flights (852 euros RT after applying IB Cards and Santander One discounts) cancelled without any official notification. The new thing is that I requested (online) an invoice and I just got it without any issue. My credit card had been just charged as well.
The direct "1K" flights (852 euros RT after applying IB Cards and Santander One discounts) cancelled without any official notification. The new thing is that I requested (online) an invoice and I just got it without any issue. My credit card had been just charged as well.