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[PREM FARE GONE] Mad-scl biz $280 return

[PREM FARE GONE] Mad-scl biz $280 return

Old Jun 20, 22, 6:21 am
  #766  
 
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Also confirmed by Latam:

it has not been cancelled by LATAM, it suffered a cancellation by Iberia. All this management must be done directly with your travel agency
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Old Jun 20, 22, 6:22 am
  #767  
 
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Originally Posted by danger
To be clear, do these options (refund or reroute) under Article 8 only apply within the 14-day window or even outside of that window?
Right to care/refund/reroute applies at any time - from the moment of booking.

14-day window is applicable to the cash compensation only.
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Old Jun 20, 22, 6:42 am
  #768  
 
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Originally Posted by nk15
Don't confuse them with the truth and convoluted/ unbelievable/ suspicious stories about $350 J fares, just tell them you are there to pick up a package for a friend, they are used to it....
Totally disagree, always be honest with Customs and Immigration officials anywhere in the world! Tell them that youre here for a two day short visit, they wont be concerned.. if you start mentioning a friend and a package that opens up a whole different line of questioning. If they push tell them I got a really cheap airfare and I wanted to check out your city for 2 days. They see it all the time Right now theres random selection on arrival for a Covid test thats what you should be more concerned about. I wouldnt worry at all
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Last edited by Flying Machine; Jun 20, 22 at 7:28 am
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Old Jun 20, 22, 6:47 am
  #769  
 
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.....
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Old Jun 20, 22, 6:51 am
  #770  
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Originally Posted by fuyao
The right to refund, rebooking on the next available flight (with any carrier) or to be rebooked (with the same carrier) on any given date without fare difference always apply for every booking.
But in case the airline / the OTA informs you that this was an error and they withdraw the contract of transportation they have with you as a passenger, you of course do not have any EU261 right.
But they must do so within a given acceptable timeframe. The exact timeframe varies on each state law but one could argue, if you have a confirmed booking for more than 10-14days, it was not an error and the airline cannot cancel the contract.

Only the 7d/14d EU261 timeframe rule applies when looking at compensation.
Originally Posted by megaloman
Right to care/refund/reroute applies at any time - from the moment of booking.

14-day window is applicable to the cash compensation only.
Thank you both. If I've understood fuyao correctly, however, we're SOL because the airline and/or OTA will/has claimed so-called "error".
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Old Jun 20, 22, 7:25 am
  #771  
 
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Originally Posted by dvs7310
Which brings us back to how and why the IB segments remain? If IB requested LA cancel their segments, why would they still leave their own segments? Maybe thinking we'd all start cancelling with the intra-South America segments gone? For those of us who are going via LIM or EZE, you can get those flights in economy for less than $200, that's certainly not going to deter someone like myself. Those with GRU or MVD, a bit different story possibly but still not crazy considering the overall deal.
Well I can't speak to the motivation but in my case 1 x IB seg and 1 x LA seg was cancelled, with 1 x IB seg left intact. As for the ticket, all coupons are still open so I'm gonna let the dust settle and then speak to LA Trade Support and see what I can persuade someone to do

Fully concur with @ChocolateFactory, with error fares it's always a waiting game to see how things shake out. There's nothing to be gained from hounding the airlines or OTAs right now IMHO.

For @fuyao, it was done by HDQRMLA171607 i.e. latam rev management
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Old Jun 20, 22, 7:58 am
  #772  
 
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Originally Posted by Flying Machine
Totally disagree, always be honest with Customs and Immigration officials anywhere in the world! Tell them that youre here for a two day short visit, they wont be concerned.. if you start mentioning a friend and a package that opens up a whole different line of questioning. If they push tell them I got a really cheap airfare and I wanted to check out your city for 2 days. They see it all the time Right now theres random selection on arrival for a Covid test thats what you should be more concerned about. I wouldnt worry at all
I think that was originally a sarcastic comment here. Stating that you are picking up "packages" from South America after a very short stay in the country and on the way back to Europe could put you on an episode of National Geographic's "Airport security" or "Locked up abroad" (Although I don't think Chile would be the first country of choice for that in the region)

Originally Posted by bimbonello
​​​​​​For that, I always use Saudia website, it can load up most etickets. Mine coupon status is "Open for use".
Is there a trick on SV website to get the status of the eticket ? Changing the 065 to 045 and then addiing the 10 digit number results in an error. Booking reference gives an error too.
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Old Jun 20, 22, 8:00 am
  #773  
 
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Originally Posted by fuyao
By general rule, anything where an eticket is issued, you hold a confirmed booking.

But there has been some recent changes.
The ECJ (European Court of Justice) was addressed with the case where an OTA send out a booking confirmation and the passengers party claims, if you receive that says booking confirmation, no matter if it comes directly from the airline or from the (O)TA, it means your booking is confirmed under EU261.
The airline argued, if its not a real eticket receipt coming from them directly or the travel agency fwding that document, the booking is not confirmed.

So the ECJ had to rule on this, not sure if thats in the papers yet, but the general consens was they'd agree with the passenger, which is a big too extreme.

Think about you only hold a reservation with a travel agent, they send you an email and say its confirmed, but its not ticketed yet, and the airline changes their schedule / cancels that flight, even thou you're not ticketed yet, EU261 would already apply.
Interesting, do you have a link to the court decision, or a press article somewhere?
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Old Jun 20, 22, 8:10 am
  #774  
 
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Originally Posted by palmanfr
Is there a trick on SV website to get the status of the eticket ? Changing the 065 to 045 and then addiing the 10 digit number results in an error. Booking reference gives an error too.
Not aware of a trick, works for me just fine on 075 ticket. Might just be that it's unable to pull out 045 🤷‍♂️
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Old Jun 20, 22, 8:25 am
  #775  
 
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Did anyone book with rumbo.es? At the time I booked it was the only OTA that priced favorably on the exact itinerary I wanted. Ticket shows confirmed in their system but cant pull it up anywhere else and havent received any communication yet.
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Old Jun 20, 22, 9:39 am
  #776  
 
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Originally Posted by bimbonello
Not aware of a trick, works for me just fine on 075 ticket. Might just be that it's unable to pull out 045 🤷‍♂️
Or that the ticket was canceled. AY site may be showing the cached copy.
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Old Jun 20, 22, 9:46 am
  #777  
 
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Originally Posted by PbodyPhoto
Did anyone book with rumbo.es? At the time I booked it was the only OTA that priced favorably on the exact itinerary I wanted. Ticket shows confirmed in their system but cant pull it up anywhere else and havent received any communication yet.
I booked with them but my case is a little different. I decided to cancel and asked for a refund and they gave me back their refund terms, I believe everything subject to a 35 euro fee. The refund amount was around 211 and the fee on top of that, or vouchers ranging in prices.

So thats probably going to be the same choices you will be given if they do contact you
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Old Jun 20, 22, 9:53 am
  #778  
 
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Originally Posted by lifeisart
I booked with them but my case is a little different. I decided to cancel and asked for a refund and they gave me back their refund terms, I believe everything subject to a 35 euro fee. The refund amount was around 211 and the fee on top of that, or vouchers ranging in prices.

So thats probably going to be the same choices you will be given if they do contact you
You found a fare for only 211? I assume some Y sectors in there too?

Thanks for the data point, lets see what happens. Where they easy to communicate with?
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Old Jun 20, 22, 10:22 am
  #779  
 
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Originally Posted by fuyao
The airline has made a change to the booking, so the ticketing agency (OTA=PL) is not able to make any changes whatsoever, since the ticketing control is with the airline.
This is factually untrue, unless they took the effort of reissuing at least one coupon. As long as they are only messing with the reservation itself and maybe revalidate the ticket (ie as long as all coupons show OPEN on the original OTA issued ticket) the OTA retains control and any fix is thus their responsibility. Now if they reissued the ticket it's of course their provenance from that point on.

Originally Posted by fuyao
PL would need to go through ARC.[for refunds]
No they don't. PL either have control over the ticket (all coupons open) and can refund themselves irrespective of the reservation status or they don't because some coupons were exchanged or refunded, in which case the plating carrier happily took it upon themselves to handle any further issues regarding said ticket. Of course the agent can go after the money but as soon as the airline breaks it they also buy it, even if wholly unused.

Originally Posted by bimbonello
if they cancel you can choose either full refund or reroute (either earliest or your convenience) no matter when they cancel.
It's not about a valid ticket actually but about getting your confirmed reservation cancelled out because the airline disagrees with your purchasing practice. Sadly there is nothing there in EU261 to protect you from this.

Originally Posted by fuyao
Correct, as soon they make changes, the eticket must be revalidated / reissued otherwise you won't be able to fly even the feeder flights.
This is correct in theory but only in theory. While I definitely not recommend it I flew on mangled tickets where 60% of the itinerary was missing without much fuss. "Will deal with it later when we get there" - "Good enough for me". Having said that the legs flown were confirmed in the reservation and matched the ticketed flights.

Originally Posted by fuyao
The right to refund, rebooking on the next available flight (with any carrier) or to be rebooked (with the same carrier) on any given date without fare difference always apply for every booking.
It also won't cover the case the airline deem your reservation [insert adjective] and cancel your confirmed seats. In that case the flight is not 1) delayed nor 2) cancelled and 3) you can't present for check in without a reservation, thus denied boarding doesn't apply to you. Unfortunate oversight.
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Old Jun 20, 22, 10:44 am
  #780  
 
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So I am wondering how IBERIA can tell LATAM to cancel a LATAM flight with a ticket issued on LATAM paper and LATAM sit back and say yeah fine.
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