[PREM FARE GONE] Mad-scl biz $280 return
Jun 19, 22, 9:14 am
#676
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,739
Jun 19, 22, 9:34 am
#677
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 981
Although I hope most of use could fly this trip, for the ones who may get a partial refund with deduction of any fee from an obscure OTA following the cancellation of tickets, there has been a European Jurisprudence in 2019 in a case against an OTA who sold Vueling tickets with a commission and the court decided that any difference between the price paid by the passenger and the amount received by the airline should also be refunded, unless that commission was set without the knowledge of the airline, but that needs to be proved (Link)
Jun 19, 22, 9:40 am
#678
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 15,269
Although I hope most of use could fly this trip, for the ones who may get a partial refund with deduction of any fee from an obscure OTA following the cancellation of tickets, there has been a European Jurisprudence in 2019 in a case against an OTA who sold Vueling tickets with a commission and the court decided that any difference between the price paid by the passenger and the amount received by the airline should also be refunded, unless that commission was set without the knowledge of the airline, but that needs to be proved (Link)
Jun 19, 22, 10:00 am
#679
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 380
What if OTA does not inform customer and PNR is not available for check in?
- denied boarding?
who would be responsible? We are supposed to travel next week. In OTA booking still showing as confirmed and no communication.
- denied boarding?
who would be responsible? We are supposed to travel next week. In OTA booking still showing as confirmed and no communication.
Jun 19, 22, 10:22 am
#680
Join Date: Mar 2002
Location: Laguna Beach, CA
Programs: UA G MM, AS 75K MVP, Delta Plat, Marriot Plat, Hilton Gold, PC Spire
Posts: 226
Just received this from Priceline:
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show. Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Iberia directly at 1-800-772-4642, and reference the following Airline Confirmation number: Iberia - XXXXXX
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information. If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number xxxxxxxxxx when prompted. Sincerely,
The Priceline Customer Service Team P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information. If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number xxxxxxxxxx when prompted. Sincerely,
The Priceline Customer Service Team P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.
Jun 19, 22, 10:25 am
#681
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 981
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show. Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Iberia directly at 1-800-772-4642, and reference the following Airline Confirmation number: Iberia - XXXXXX
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information. If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number xxxxxxxxxx when prompted. Sincerely,
The Priceline Customer Service Team P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information. If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number xxxxxxxxxx when prompted. Sincerely,
The Priceline Customer Service Team P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.
Jun 19, 22, 10:25 am
#682
Join Date: Apr 2009
Location: LAX
Programs: UA Plat MM, CM Plat, Amex Plat, Hertz CP, Hyatt Globalist, SPG Gold, Vons Club
Posts: 6,739
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show. Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Iberia directly at 1-800-772-4642, and reference the following Airline Confirmation number: Iberia - XXXXXX
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information. If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number xxxxxxxxxx when prompted. Sincerely,
The Priceline Customer Service Team P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information. If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number xxxxxxxxxx when prompted. Sincerely,
The Priceline Customer Service Team P.S. -- Please do not reply to this e-mail - e-mails sent to this address will not reach an agent.
Jun 19, 22, 10:26 am
#683
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 981
Jun 19, 22, 10:27 am
#684
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 10,014
I'm quite certain that any claim for cancellation or denied boarding will face the argument that the ticket/contract is void/not-binding due to mistake fare and the customer knew/ought to knows that.
Jun 19, 22, 10:32 am
#686
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 981
our travel date is imminent Monday 6/20 out of MAD.
Strange thing is ticket on iberia now shows only the IB segments, so it looks like an open jaw mad-eze, scl-mad. Latam website, which I had selected seats on earlier, now says an error occurred there is no itinerary
Can either airline legally strand us? We need to board separate positioning flight from North America to MAD tomorrow.
BTW, I also just got an enail from mytrip (ota) that our travel is right around the corner. it lists mad-eze-scl and scl-mad with both IB and LA PNRs.
Strange thing is ticket on iberia now shows only the IB segments, so it looks like an open jaw mad-eze, scl-mad. Latam website, which I had selected seats on earlier, now says an error occurred there is no itinerary
Can either airline legally strand us? We need to board separate positioning flight from North America to MAD tomorrow.
BTW, I also just got an enail from mytrip (ota) that our travel is right around the corner. it lists mad-eze-scl and scl-mad with both IB and LA PNRs.
Jun 19, 22, 10:33 am
#687
Join Date: Jun 2022
Posts: 37
There is no claim against an OTA under EU Reg. 261/04. Only against the (operating) airline.
I'm quite certain that any claim for cancellation or denied boarding will face the argument that the ticket/contract is void/not-binding due to mistake fare and the customer knew/ought to knows that.
I'm quite certain that any claim for cancellation or denied boarding will face the argument that the ticket/contract is void/not-binding due to mistake fare and the customer knew/ought to knows that.
Jun 19, 22, 10:33 am
#688
Join Date: Mar 2002
Location: Laguna Beach, CA
Programs: UA G MM, AS 75K MVP, Delta Plat, Marriot Plat, Hilton Gold, PC Spire
Posts: 226
October here- MAD-SCL (Iberia), SCL-LIM (LAN), LIM-MAD (Iberia). Booked via Priceline on 045 LAN ticket.
Jun 19, 22, 10:37 am
#689
Join Date: Apr 2016
Posts: 15
Booked on Priceline - MAD to SCL on IB, and then SCL - LIM - MAD (operated by LA). My booking's showing up as normal/cofirmed on IB but on LA it started showing this error "We could not show your itinerary. Get in touch with our Contact Center and we will assist you." as of yesterday.
And just a minute ago, I received the first email update from Priceline..
And just a minute ago, I received the first email update from Priceline..
We have received notification from your airline that your reservation has been changed according to your request, or has been cancelled due to day-of-travel flight cancellation or traveler no-show.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Iberia directly at 1-800-772-4642, and reference the following Airline Confirmation number:
Iberia - xxxxx
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number 5xxxxxxx when prompted.
Because these changes have been made directly with or by the airline, any questions regarding your itinerary should be directed to the airline; we will be unable to address any questions or requests regarding this reservation. Please call Iberia directly at 1-800-772-4642, and reference the following Airline Confirmation number:
Iberia - xxxxx
Please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary. Please call your carrier prior to each departure to confirm your flight information.
If you believe this cancellation or change by the airline was made in error, please contact our Customer Care Team at 1-800-340-0575. Please be ready to enter your Trip Number 5xxxxxxx when prompted.
Jun 19, 22, 10:37 am
#690
FlyerTalk Evangelist
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite
Posts: 10,014
Mytrip and GotoGate are the same outfit right? During the height of the pandemic they would illegally refund reservations with cancelled flights, even if the airline had placed retention segments for future rebooking and you'd informed the OTA you wished to fly the ticket. They simply stole the money then lied that the airline had sent them the money on their own accord, which NEVER happens. Through GDPR to the airline I was able to find out that the refund requests had come from Mytrip using their Norwegian IATA.
Your experience mirrors mine. I had MyTrip ticket to Brazil in Feb 2021 with TAP which was cancelled by TAP due to Covid. I called TAP and the ticket was put on hold future (invol) rebooking. When I called TAP earlier this year to rebook the ticket, I got a nasty surprise when TAP informed me that MyTrip had requested the tickert to be refunded and TAP could not rebook because the ticket had been refunded. Needless to state that I had not requested this or been informed by MyTrip nor received any refund. Now I'm waiting for the refund from MyTrip but who knows if and when I will get the money back.
