[PREM FARE GONE] Mad-scl biz $280 return
Jun 18, 2022, 5:23 pm
#646
Join Date: Feb 2004
Location: USA
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Posts: 5,194
our travel date is imminent Monday 6/20 out of MAD.
Strange thing is ticket on iberia now shows only the IB segments, so it looks like an open jaw mad-eze, scl-mad. Latam website, which I had selected seats on earlier, now says an error occurred there is no itinerary
Can either airline legally strand us? We need to board separate positioning flight from North America to MAD tomorrow.
BTW, I also just got an enail from mytrip (ota) that our travel is right around the corner. it lists mad-eze-scl and scl-mad with both IB and LA PNRs.
Strange thing is ticket on iberia now shows only the IB segments, so it looks like an open jaw mad-eze, scl-mad. Latam website, which I had selected seats on earlier, now says an error occurred there is no itinerary
Can either airline legally strand us? We need to board separate positioning flight from North America to MAD tomorrow.
BTW, I also just got an enail from mytrip (ota) that our travel is right around the corner. it lists mad-eze-scl and scl-mad with both IB and LA PNRs.
Jun 18, 2022, 5:36 pm
#647
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,500
The issuing carrier is not going to refund directly to you if you booked via an OTA like Booking/GoToGate/MyTrip etc. Payment is processed through the OTA and you will get the refund from OTA, not the issuing carrier. Requesting to get a refund directly from the airline to avoid the refund fee of OTA is not going to fly; the airline will refuse and refer you to contact the OTA.
The airline will refund the full amount to OTA and the OTA will make a refund to customer less any appl. refund fees. I don't see how you can avoid that.
The airline will refund the full amount to OTA and the OTA will make a refund to customer less any appl. refund fees. I don't see how you can avoid that.
Jun 18, 2022, 5:39 pm
#648
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
Entertainment in the thread continues. 
Funny to read. 1k payers believe that they will be ok but 300 payers won't be. Must be based on triple price difference. Today my ticket was updated, IB and LA booking codes and ticket number were added. Just data point, I do not care about it. My ticket will be cancelled or not when LA and IB legal departments give the answer about possible consequence according to Brazilian consumer protection law as outbound ends in GRU through SCL without stopover and inbound starts from GRU months away. Time is ticking against LA because there is a cancellation timeframe and ticket is on 045 stock. IB got recently sufficient penalty and was forced reinstate all 4000 cancelled tickets from Rio to Paris they cancelled after 72 hours from purchase and that was promotion fare. The price was around USD118 in economy class, IB claimed that the actual price is USD1180 :-)
Funny to read. 1k payers believe that they will be ok but 300 payers won't be. Must be based on triple price difference. Today my ticket was updated, IB and LA booking codes and ticket number were added. Just data point, I do not care about it. My ticket will be cancelled or not when LA and IB legal departments give the answer about possible consequence according to Brazilian consumer protection law as outbound ends in GRU through SCL without stopover and inbound starts from GRU months away. Time is ticking against LA because there is a cancellation timeframe and ticket is on 045 stock. IB got recently sufficient penalty and was forced reinstate all 4000 cancelled tickets from Rio to Paris they cancelled after 72 hours from purchase and that was promotion fare. The price was around USD118 in economy class, IB claimed that the actual price is USD1180 :-)
Last edited by Jaenks; Jun 18, 2022 at 5:51 pm
Jun 18, 2022, 5:40 pm
#649
Join Date: Jun 2022
Posts: 39
I would say you have a strong protection in the form of EC261. Definitely covered on the outbound, on the inbound only if it's by IB.... Enforcing or dealing with them is a different story, but I don't think they have any legal ground.
Jun 18, 2022, 5:41 pm
#650
Join Date: Jan 2022
Posts: 74
Booked for next feb, MAD-GRU-SCL and SCL-LIM-MAD. The IB coded segments MAD-GRU and LIM-MAD are still present when checked on IB/BA/AY, and to be entirely honest my destinations were Brazil and Peru anyway so if this ends up sticking I'd be more than happy.
But we all know that's very unlikely
But we all know that's very unlikely
Jun 18, 2022, 5:48 pm
#652
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Entertainment in the thread continues. Funny to read. 1k payers believe that they will be ok but 300 payers won't be. Must be based on triple price difference. Today my ticket was updated, IB and LA booking codes and ticket number were added. Just data point, I do not care about it. My ticket will be cancelled or not when LA and IB legal departments give the answer about possible consequence according to Brazilian consumer protection law as outbound ends in GRU through SCL without stopover and inbound starts from GRU months away. Time is ticking against LA because there is a cancellation timeframe and ticket is on 045 stock. IB got recently sufficient penalty and was forced reinstate all 4000 cancelled tickets from Brazil to Paris. The price was around 240€ in Y.
Funny to read. 1k payers believe that they will be ok but 300 payers won't be. Must be based on triple price difference. Today my ticket was updated, IB and LA booking codes and ticket number were added. Just data point, I do not care about it. My ticket will be cancelled or not when LA and IB legal departments give the answer about possible consequence according to Brazilian consumer protection law as outbound ends in GRU through SCL without stopover and inbound starts from GRU months away. Time is ticking against LA because there is a cancellation timeframe and ticket is on 045 stock. IB got recently sufficient penalty and was forced reinstate all 4000 cancelled tickets from Brazil to Paris. The price was around 240€ in Y.
Jun 18, 2022, 5:54 pm
#654
Join Date: Jul 2014
Location: WAW ✈ LHR ✈ GLA
Programs: BA GfL/GGL/CCR, HH Diamond, IHG Diamond Ambassador
Posts: 2,500
Sure, it's the article 8 (a) of the EC261/2004 regulation:
So the moment airline/OTA notifies us of the cancellation, we can request a refund and expect it within 7 days - I usually wait 2-3 weeks, and then, if don't hear from the airline/OTA, I file for the cashback. So far worked every single time - Amex usually wants a proof the ticket was cancelled - so email from the airline/OTA should be enough.
- reimbursement within seven days, by the means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger's original travel plan, together with, when relevant,
Jun 18, 2022, 6:04 pm
#655
Join Date: Apr 2009
Location: LAX
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Jun 18, 2022, 6:05 pm
#656
Join Date: Apr 2009
Location: LAX
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Posts: 6,852
Jun 18, 2022, 8:36 pm
#658
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Jun 18, 2022, 8:38 pm
#659
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Jun 19, 2022, 12:23 am
#660
Join Date: Jan 2011
Programs: oneworld, * Alliance, Marriott Bonvoy, HHonors, WoH
Posts: 2,120
Price comparison for those who have bought 1k ticket and have been cancelled, there is actual LH/LX sale from Spain, Madrid included to South America starting at 1210€ with no direct flights to SCL. South America legs to SCL are with LA, G3 or CM. https://www.lufthansa.com/es/es/vuelos