[PREM FARE GONE] Mad-scl biz $280 return
Jun 18, 2022, 3:21 pm
#631
Join Date: Jan 2018
Posts: 127
I did it (today morning) when I perfectly knew that Iberia was aware of the "error" fare. And indeed, They know it since Thursday, obviously, It was not one or ten bookings, but hundreds. Do you think they´re stupid?
Calling on Thursday morning would have been crazy , but now? Come on ...
They are cancelling tickets one by one. There is a hope that 1K ones will be saved, the 0.3K ones I don´t think so.
Calling on Thursday morning would have been crazy , but now? Come on ...
They are cancelling tickets one by one. There is a hope that 1K ones will be saved, the 0.3K ones I don´t think so.
Jun 18, 2022, 3:24 pm
#632
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
Jun 18, 2022, 3:25 pm
#633
Join Date: Dec 2021
Location: Northeast
Posts: 240
You are not helping people by calling the airline.
About reading all posts: one, excellent, advice is repeated ad nauseam: NEVER CALL THE AIRLINE!
You may not be the only one with cancelled 1k bookings, but some are still alive, the best way to kill them is….call the airline.
About reading all posts: one, excellent, advice is repeated ad nauseam: NEVER CALL THE AIRLINE!
You may not be the only one with cancelled 1k bookings, but some are still alive, the best way to kill them is….call the airline.
Calling the airline doesn't cause tickets to be cancelled.
Their system already caught the issue with a peak of booking in this specific route.
How do they masscare all tickets in one shot? The only thing they need to do is to sort all bookings with irregular fare basis out.
Jun 18, 2022, 3:37 pm
#635
Join Date: Jan 2018
Posts: 127
It’s a genuine question!
Marcin was keen to post first he was going to call and later he effectively called Iberia, so why can’t we ask what he was trying to achieve? In the end this is a website about tips and tricks, isn’t it?
Marcin was keen to post first he was going to call and later he effectively called Iberia, so why can’t we ask what he was trying to achieve? In the end this is a website about tips and tricks, isn’t it?
Jun 18, 2022, 3:51 pm
#636
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
Jun 18, 2022, 3:54 pm
#637
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
WHAAAAAAAAT???? I never posted I was going to call first IB. Don´t invent things, please. If that was the case, I´d have called on Thursday morning to get a seat, which was the thing that other people did and indeed, it might have been silly. I called TODAY. And as I said, IB is aware of the issue since Thursday,
Jun 18, 2022, 3:55 pm
#638
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,948
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M
Jun 18, 2022, 4:14 pm
#639
Join Date: Jan 2018
Posts: 127
My apologies for mistakenly taking you for the person who posted twice about calling Iberia.
Jun 18, 2022, 4:37 pm
#640
Join Date: Jan 2012
Location: Madrid
Programs: IB+ Emerald (Platino), M&M Senator (Gold), Meliá Rewards Platino, NH Platinum
Posts: 436
My question was, obviously, only related to the SCL issue of course! So I’ll rephrase it: as it could be up-to-date traveler information, do you mind sharing what you were trying to achieve by bringing up the SCL issue during your call to Iberia?
My apologies for mistakenly taking you for the person who posted twice about calling Iberia.
My apologies for mistakenly taking you for the person who posted twice about calling Iberia.
Regarding SCL call today - notifying that I accidentaly noticed that my ticketed booking from Thu was cancelled without any formal notification (which in fact was truth). And geting the info about what happened and when this booking will be restored. The answer was that they really did not know why my booking was cancelled, the case was reported and they also told that on Thu they got the notification about some "problems/indicence" with SCL bookings , mainly from OTAs. In fact they were surprised that 1k 075- bookings were also cancelled and therefore they reported the case.
That´s why I am almost sure, that 0,3K bookings sooner or later will be cancelled (or offered to fly in Y) and there might be a chance for 1K ones.
Jun 18, 2022, 4:42 pm
#641
Join Date: Sep 2018
Posts: 561
My question was, obviously, only related to the SCL issue of course! So I’ll rephrase it: as it could be up-to-date traveler information, do you mind sharing what you were trying to achieve by bringing up the SCL issue during your call to Iberia?
My apologies for mistakenly taking you for the person who posted twice about calling Iberia.
My apologies for mistakenly taking you for the person who posted twice about calling Iberia.
Jun 18, 2022, 4:45 pm
#642
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
Firstly, I'd like to get a notification that my ticket was cancelled, so I can request a refund within 7 days (as per EC261/2004 regulation) and apply for chargeback, if they don't refund me within 2-3 weeks max (can't apply for chargeback without any proof of cancellation)...
The problem with that is that at least theoretically, the OTA is in the right here. The processing fees is what you agreed to when you made the booking, regardless of whether you OR the airline cancel the ticket. It's the one big reason I never book through OTA's with deals like this.
I love that certain FTers think that a phone call to the airline is going to alert them to a potential error fare. Shock horror - it isn't. Those staff members more than likely have no idea whatsoever how much your ticket cost, let alone what it should.
The sudden increase in bookings and activity on a specific routing is what will alert them. Their IT, Ticketing, and RevMan departments will be working on the issue and fully aware of it.
Whether they choose to honour the tickets or not, and when they opt to alert customers, is down to Management and won't come from a customer support.
It's telling FTers what to do, that puts so many people off the site - and it's why many post once or twice and never return.
M
The sudden increase in bookings and activity on a specific routing is what will alert them. Their IT, Ticketing, and RevMan departments will be working on the issue and fully aware of it.
Whether they choose to honour the tickets or not, and when they opt to alert customers, is down to Management and won't come from a customer support.
It's telling FTers what to do, that puts so many people off the site - and it's why many post once or twice and never return.
M
Jun 18, 2022, 4:50 pm
#644
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,783
I'm not the person you're asking, but if it were me, I wouldn't hesitate to bring up the SCL ticket either. In rare cases, while the ticket hasn't been fully canceled and refunded, there could be an agent not familiar with the fare that's willing to reinstate the flights. It's probably a 0.1% chance, but certainly not zero. In fact, during the AF mistake fare, after being downgraded to Business, I remember reading that some guy called an overseas office, got a completely ignorant agent, and put himself back in First. Personally, if I had status with IB, I'd give it a shot too. Customer service agents are not as alert as FTers tend to think they are. Let's face it, people (me included) were trolling the toilet guy so hard earlier because that reason was just begging to be trolled. Plus the deal was still alive back then. In all honesty, at this point I don't think anyone needs to justify calling the airline, especially if their ticket is already being cancelled.
Jun 18, 2022, 4:56 pm
#645
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Me too. Also got it reinstated in F and flew it successfully in the end (after a last minute downgrade attempt at the airport).