[prem fare gone] KE: US-DPS Fully Refundable First Class, 2700USD
Jun 28, 2022, 9:08 pm
#526
Join Date: Sep 2016
Location: Las Vegas
Programs: American Airlines Plat Pro, Marriott Titanium, Hyatt Globalist
Posts: 207
I purchased my ticket via Amex IAP, and received my refund 17 days ago... still no email about a $200 credit. What's the best way to reach out to Delta and inquire about it?
Jun 28, 2022, 10:58 pm
#528
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
Purchased via IAP, got the notification, $200 credit (once, despite 2 tickets), and refund posted automatically about a week ago. Interestingly no clawback (yet) on $300 Amex Offer credit
Jun 30, 2022, 8:22 pm
#531
Join Date: May 2011
Location: East Coast
Programs: Delta Platinum, United Silver, Marriott Titanium, Hyatt Globalist, Hilton Gold
Posts: 441
What did you say on the phone service to get the 20,000 miles?
Jul 5, 2022, 8:22 pm
#532
Join Date: Sep 2016
Location: Las Vegas
Programs: American Airlines Plat Pro, Marriott Titanium, Hyatt Globalist
Posts: 207
Yup; I got a pretty vanilla form letter:
We’ve received your message sent to the United States Department of Transportation regarding your tickets to travel from New York - John F. Kennedy to Bali departing January 28, and returning February 4, 2023. They have asked us to respond to you directly.
We regrettably filed an erroneous fare from the U.S. to Bali, Indonesia (DPS) for flights operated by our partner, Korean Air (KE). These fares were listed at a price far lower than the typical fare price for this route. Because there was an error, we cancelled these tickets and notified affected customers, and a full refund of the tickets was provided. These actions are consistent with Delta’s Contract of Carriage as well as the Department of Transportation’s Mistaken Fare Policy (2015). We deeply regret any inconvenience caused by this misfiling and are diligently working to prevent a similar incident from occurring in the future.
Thanks for reaching out to us; we will do our best going forward and hope you will choose to fly with us in the future.
We regrettably filed an erroneous fare from the U.S. to Bali, Indonesia (DPS) for flights operated by our partner, Korean Air (KE). These fares were listed at a price far lower than the typical fare price for this route. Because there was an error, we cancelled these tickets and notified affected customers, and a full refund of the tickets was provided. These actions are consistent with Delta’s Contract of Carriage as well as the Department of Transportation’s Mistaken Fare Policy (2015). We deeply regret any inconvenience caused by this misfiling and are diligently working to prevent a similar incident from occurring in the future.
Thanks for reaching out to us; we will do our best going forward and hope you will choose to fly with us in the future.
Jul 11, 2022, 11:31 am
#533
Join Date: Sep 2016
Location: Las Vegas
Programs: American Airlines Plat Pro, Marriott Titanium, Hyatt Globalist
Posts: 207
for anyone else who hasn't received their credit and doesn't want to wait hours on the phone: I sent a note on their complaint form and asked for the credits, and within 36 hours they responded and I now have two ecredits. easy!
Jul 12, 2022, 3:57 am
#534
Join Date: Feb 2013
Location: LA/NY/CHI
Programs: AA EXP, AS 100K, Hyatt Globalist, Marriott Plat
Posts: 1,876
Why wouldn't you just get a refund since the fares were fully refundable? More cash in your pockets
Jul 12, 2022, 6:05 am
#535
FlyerTalk Evangelist
Original Poster
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,398
Aug 17, 2022, 3:03 pm
#536
Join Date: Oct 2006
Location: yvr
Posts: 108
i claimed the difference in $CAD (approx. $600.00), i bought 3 tickets, and delta refunded the same amount as charged, the dispute is the credit card foreign exchange fee,
Upon review, we have determined your Claim D-2XXXXX for $3,582.91 CAD cannot be disputed under Visa Dispute Rules. As you do not have dispute rights, please contact the Merchant directly to resolve issue.
If you received a temporary credit, we will debit your account in the next 5 business days.
If more than one claim has been submitted, you will receive multiple updates.
You have received this email because you requested to dispute a transaction. Please do not respond to this email as this inbox is not monitored.
Safeguarding our customers' information is a fundamental principle of TD Bank Group. TD will not ask you to provide personal information or login information, such as username, passwords, PINs, IdentificationPlus® security questions and answers or account numbers, through unsolicited email. TD will not share sensitive data through regular email nor will TD request this type of information be sent from you through regular email. If you suspect an email to be fraudulent, please forward a copy to us at [email protected] and then delete the email.
Aug 18, 2022, 6:25 am
#537
Join Date: Jun 2022
Posts: 24
No more $200 ecredit
I got the $200 ecredit back In June and I add the $ 200 to my skymile account.
I was going to book a ticket today .I can not find the $ 200 ecerdit under my skymile account.
I called delta .they told me I do not have any $ 200 ecerdit
I do not have the email any more.igave them the booking number and ticket number . Still can not find any
they told me if you do not have the ecerdit number so you good luck.
look like they took it back from my skymile next months
I was going to book a ticket today .I can not find the $ 200 ecerdit under my skymile account.
I called delta .they told me I do not have any $ 200 ecerdit
I do not have the email any more.igave them the booking number and ticket number . Still can not find any
they told me if you do not have the ecerdit number so you good luck.
look like they took it back from my skymile next months
Aug 18, 2022, 6:36 am
#538
FlyerTalk Evangelist
Original Poster
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,398
I got the $200 ecredit back In June and I add the $ 200 to my skymile account.
I was going to book a ticket today .I can not find the $ 200 ecerdit under my skymile account.
I called delta .they told me I do not have any $ 200 ecerdit
I do not have the email any more.igave them the booking number and ticket number . Still can not find any
they told me if you do not have the ecerdit number so you good luck.
look like they took it back from my skymile next months
I was going to book a ticket today .I can not find the $ 200 ecerdit under my skymile account.
I called delta .they told me I do not have any $ 200 ecerdit
I do not have the email any more.igave them the booking number and ticket number . Still can not find any
they told me if you do not have the ecerdit number so you good luck.
look like they took it back from my skymile next months