[prem fare gone] KE: US-DPS Fully Refundable First Class, 2700USD
Jun 14, 2022, 9:46 am
#421
Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,248
Just to follow up, never recieved my confirmation email so figured I'd call again. Agent mentioned she sees the ticket was reissued and sent me the confirmation.
Interestingly enough, the ticket was back on Deltas website but my outbound was booked info Prestige (Z) in both legs. My return remained J and F.
Agent agreed we should be in first on the first flight, but couldn't make changes herself and supervisors were gone. I guess we'll see what the morning brings. :/
Interestingly enough, the ticket was back on Deltas website but my outbound was booked info Prestige (Z) in both legs. My return remained J and F.
Agent agreed we should be in first on the first flight, but couldn't make changes herself and supervisors were gone. I guess we'll see what the morning brings. :/
Jun 14, 2022, 9:50 am
#422
Join Date: May 2011
Location: East Coast
Programs: Delta Platinum, United Silver, Marriott Titanium, Hyatt Globalist, Hilton Gold
Posts: 441
I don't think the ticket reinstated with stick and it will get cancelled again. (That's what happen to me)
Jun 14, 2022, 10:02 am
#423
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,022
Will call Amex in a bit but not holding my breath ill be flying this in the end
Jun 14, 2022, 10:04 am
#424
FlyerTalk Evangelist
Join Date: Aug 2014
Programs: Top Tier with all 3 alliances
Posts: 11,668
I was in Bali earlier this year, and this's definitely a doable way to get there.
Two things to note though:
1. Flights from CGK to DPS are somewhat unreliable (i.e. regularly delayed), so on your way back, I'd plan a short stay in CGK (2-3 days) instead of connecting to JL the same day. I did that and almost missed my JL flight. It was a lot of stress. If you have no interest staying in CGK, I'd say this extra connection is more trouble than it's worth.
2. Beware that Bali will likely be VERY popular later this year, like extremely expensive hotels and super crowded sights. Asia is opening up and remember how people couldn't even find a rental car in Hawaii last year? Bali to lots of Asian tourists is like what Hawaii is to US tourists.
Two things to note though:
1. Flights from CGK to DPS are somewhat unreliable (i.e. regularly delayed), so on your way back, I'd plan a short stay in CGK (2-3 days) instead of connecting to JL the same day. I did that and almost missed my JL flight. It was a lot of stress. If you have no interest staying in CGK, I'd say this extra connection is more trouble than it's worth.
2. Beware that Bali will likely be VERY popular later this year, like extremely expensive hotels and super crowded sights. Asia is opening up and remember how people couldn't even find a rental car in Hawaii last year? Bali to lots of Asian tourists is like what Hawaii is to US tourists.
Jun 14, 2022, 10:10 am
#425
Join Date: Jul 2018
Posts: 303
I was in Bali earlier this year, and this's definitely a doable way to get there.
Two things to note though:
1. Flights from CGK to DPS are somewhat unreliable (i.e. regularly delayed), so on your way back, I'd plan a short stay in CGK (2-3 days) instead of connecting to JL the same day. I did that and almost missed my JL flight. It was a lot of stress. If you have no interest staying in CGK, I'd say this extra connection is more trouble than it's worth.
2. Beware that Bali will likely be VERY popular later this year, like extremely expensive hotels and super crowded sights. Asia is opening up and remember how people couldn't even find a rental car in Hawaii last year? Bali to lots of Asian tourists is like what Hawaii is to US tourists.
Two things to note though:
1. Flights from CGK to DPS are somewhat unreliable (i.e. regularly delayed), so on your way back, I'd plan a short stay in CGK (2-3 days) instead of connecting to JL the same day. I did that and almost missed my JL flight. It was a lot of stress. If you have no interest staying in CGK, I'd say this extra connection is more trouble than it's worth.
2. Beware that Bali will likely be VERY popular later this year, like extremely expensive hotels and super crowded sights. Asia is opening up and remember how people couldn't even find a rental car in Hawaii last year? Bali to lots of Asian tourists is like what Hawaii is to US tourists.
2. I'm hoping early December will not be too busy since it's the wet season.
Jun 14, 2022, 10:15 am
#426
Join Date: Jan 2018
Posts: 241
My itinerary disappeared in the Delta App so I'm assuming it was cancelled, but no email from Delta or Amex (booked via Amex IAP) - no apology for the fare pricing mistake, nothing at all proactive. While I may not initially file a DOT report, Delta's complaint email address (and possibly the executive address) is going to get a sternly worded email about the lack of customer service and professionalism in dealing with this matter - and will probably mention how I've contemplated making a DOT complaint. For reference, I'm a Delta Diamond and Million Miler (nearly 2 million miles), so I'm not just a random passenger who saw a deal on a blog post. I was planning a trip to SE Asia this year (regularly did visits every 1-2 years after Christmas pre-covid), why not fly in more comfort at a good fare into Bali as an entry point. I'll probably find another airline to fly on at this point.
This was a $2300/$2700 ticket. At the very least they could have provided some reasonable alternatives as others have mentioned.
This was a $2300/$2700 ticket. At the very least they could have provided some reasonable alternatives as others have mentioned.
Jun 14, 2022, 10:32 am
#427
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Does it make sense to sign up for the Amex Platinum card with 150k points offer to get discounted business class seats on JAL from JFK to CGK, stay at the airport hotel then fly to DPS in the morning?
Having a bit of Bali fever and really want to go still. Someone please talk me into or out of it.
Having a bit of Bali fever and really want to go still. Someone please talk me into or out of it.
Last edited by golfingboy; Jun 14, 2022 at 10:39 am
Jun 14, 2022, 10:32 am
#428
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,201
Jun 14, 2022, 10:57 am
#429
Join Date: Jul 2018
Posts: 303
Thanks! I signed up for the card and bought 2 tickets for a total of $4090. With enough spend, I'm hoping to redeem for 2 round trip business class tickets to Japan next year at a cost of $1400 for the annual fees.
Jun 14, 2022, 11:39 am
#431
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
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My itinerary disappeared in the Delta App so I'm assuming it was cancelled, but no email from Delta or Amex (booked via Amex IAP) - no apology for the fare pricing mistake, nothing at all proactive. While I may not initially file a DOT report, Delta's complaint email address (and possibly the executive address) is going to get a sternly worded email about the lack of customer service and professionalism in dealing with this matter - and will probably mention how I've contemplated making a DOT complaint. For reference, I'm a Delta Diamond and Million Miler (nearly 2 million miles), so I'm not just a random passenger who saw a deal on a blog post. I was planning a trip to SE Asia this year (regularly did visits every 1-2 years after Christmas pre-covid), why not fly in more comfort at a good fare into Bali as an entry point. I'll probably find another airline to fly on at this point.
This was a $2300/$2700 ticket. At the very least they could have provided some reasonable alternatives as others have mentioned.
This was a $2300/$2700 ticket. At the very least they could have provided some reasonable alternatives as others have mentioned.
Personally, I think anyone impacted should complain to DOT. The real problem here is not so much DL, rather the DOT allowing carriers to claim "mistake" on anything and get out of it with a refund and expense reimbursement. If they can void $2,700 tickets without penalty, that's not a precedent anyone wants set. And as you point out, there's no other compromise options on the table.
While it would be nice to get DL to reinstate this, the ultimate goal should be to challenge the the mistake threshold and easy out for the airline, as this fare is not clearly "substantially lower" than normal given normal airline pricing spreads.
I bought OAK-ATL RT in Main on DL last week for $212 base fare on a sale. There's literally a Y fare published in that market for $13,842, about 65 times what I paid. If they want to maintain pricing like that as "normal", there needs to be some higher bar to define "mistake" or at a minimum, some penalty regardless. $2,700 is not chump change and is 1/13th of the top F fare in this market, which is arguably not a low fare based on fares in other markets.
Ideally, there would be some financial penalty to the airline for claiming a mistake. Say, refund + 50% if they cancel within 24 hours; refund + 100% if they cancel within 3 days; refund + 200% if they cancel after 3 days. That way an obscenely low mistake canceled quickly wouldn't cost them much. But something like this would cost them serious cash.
Jun 14, 2022, 12:06 pm
#432
Join Date: Sep 2018
Posts: 561
1. Thanks for the info. The JL flight from NRT to CGK arrives at 11:55pm so I'm planning to stay a night at the airport hotel and then take the first flight out to DPS in the morning on AirAsia. Coming back we will stay 1 night at the airport hotel since the JL flight from CGK to NRT departs at 6:35am.
2. I'm hoping early December will not be too busy since it's the wet season.
2. I'm hoping early December will not be too busy since it's the wet season.
And like another poster above mentioned, choose Garuda if the price isn't too much higher. They're more reliable than AirAsia and other LLCs. In fact, my AirAsia flight from DPS was cancelled and I'm still waiting for the refund.
Jun 14, 2022, 12:12 pm
#433
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Original Poster
Join Date: May 2015
Location: BOS, YVR, ZRH
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Of course they track complaints. But they're also a common carrier, so retaliating against someone for complaining would get them in even hotter water. If you paid them $2,700 for a ticket and they voided it, that's a valid complaint. They are likely expecting a number of complaints off of this and it's part of their risk calculation.
Personally, I think anyone impacted should complain to DOT. The real problem here is not so much DL, rather the DOT allowing carriers to claim "mistake" on anything and get out of it with a refund and expense reimbursement. If they can void $2,700 tickets without penalty, that's not a precedent anyone wants set. And as you point out, there's no other compromise options on the table.
While it would be nice to get DL to reinstate this, the ultimate goal should be to challenge the the mistake threshold and easy out for the airline, as this fare is not clearly "substantially lower" than normal given normal airline pricing spreads.
I bought OAK-ATL RT in Main on DL last week for $212 base fare on a sale. There's literally a Y fare published in that market for $13,842, about 65 times what I paid. If they want to maintain pricing like that as "normal", there needs to be some higher bar to define "mistake" or at a minimum, some penalty regardless. $2,700 is not chump change and is 1/13th of the top F fare in this market, which is arguably not a low fare based on fares in other markets.
Ideally, there would be some financial penalty to the airline for claiming a mistake. Say, refund + 50% if they cancel within 24 hours; refund + 100% if they cancel within 3 days; refund + 200% if they cancel after 3 days. That way an obscenely low mistake canceled quickly wouldn't cost them much. But something like this would cost them serious cash.
Personally, I think anyone impacted should complain to DOT. The real problem here is not so much DL, rather the DOT allowing carriers to claim "mistake" on anything and get out of it with a refund and expense reimbursement. If they can void $2,700 tickets without penalty, that's not a precedent anyone wants set. And as you point out, there's no other compromise options on the table.
While it would be nice to get DL to reinstate this, the ultimate goal should be to challenge the the mistake threshold and easy out for the airline, as this fare is not clearly "substantially lower" than normal given normal airline pricing spreads.
I bought OAK-ATL RT in Main on DL last week for $212 base fare on a sale. There's literally a Y fare published in that market for $13,842, about 65 times what I paid. If they want to maintain pricing like that as "normal", there needs to be some higher bar to define "mistake" or at a minimum, some penalty regardless. $2,700 is not chump change and is 1/13th of the top F fare in this market, which is arguably not a low fare based on fares in other markets.
Ideally, there would be some financial penalty to the airline for claiming a mistake. Say, refund + 50% if they cancel within 24 hours; refund + 100% if they cancel within 3 days; refund + 200% if they cancel after 3 days. That way an obscenely low mistake canceled quickly wouldn't cost them much. But something like this would cost them serious cash.
If an airline can cancel a ticket days after because of a "mistake", why can't passengers say the same? "Oh I thought this ticket I bought a week ago was 400 dollars, not 4000! My bad, give me a full refund now."
Jun 14, 2022, 12:17 pm
#434
Join Date: Oct 2021
Posts: 68
what date ranges are you guys searching to get the ~$2000 range IAP tickets?
Jun 14, 2022, 12:52 pm
#435
Join Date: Dec 2021
Location: Northeast
Posts: 240
I bought OAK-ATL RT in Main on DL last week for $212 base fare on a sale. There's literally a Y fare published in that market for $13,842, about 65 times what I paid. If they want to maintain pricing like that as "normal", there needs to be some higher bar to define "mistake" or at a minimum, some penalty regardless. $2,700 is not chump change and is 1/13th of the top F fare in this market, which is arguably not a low fare based on fares in other markets.
$212 one and $13842 are two different fare basis with heavily different rules in the beginning. You don't get $212 base fare for a $13842 full fare Y basis.
There are only two fare basis for JFK-DPS from DL. One is FRT, a full-fare F round trip, and the other is FOW, a full-fare one way.