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[prem fare gone] KE: US-DPS Fully Refundable First Class, 2700USD

[prem fare gone] KE: US-DPS Fully Refundable First Class, 2700USD

Old Jun 13, 22, 9:27 pm
  #391  
 
Join Date: Oct 2002
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So what did you accept?
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Old Jun 13, 22, 9:32 pm
  #392  
 
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Accepted IAD, and then realized it was in J, not F. So now just gave up and asked for a refund, which was granted, but was told it could take up to 8 weeks. DL definitely did not earn any brownie points in my book on this one. CX it is not.
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Old Jun 13, 22, 9:47 pm
  #393  
 
Join Date: May 2011
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Originally Posted by UAPremierGuy View Post
Accepted IAD, and then realized it was in J, not F. So now just gave up and asked for a refund, which was granted, but was told it could take up to 8 weeks. DL definitely did not earn any brownie points in my book on this one. CX it is not.
Yeah this is not fun to unwind. Play stupid games, win stupid prizes.
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Old Jun 13, 22, 9:47 pm
  #394  
 
Join Date: Jun 2016
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Originally Posted by seafred View Post
Hi, no cancellation email yet but reservation no longer found on Delta website. However still shows on IAP. Bummers. Hope we have better luck next time!

Thought everyone might enjoy more insult to injury…got this email from Delta this morning. I guess this must have been before the cancellations started rolling. “Your trip is booked…”
😂
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Old Jun 13, 22, 9:55 pm
  #395  
 
Join Date: Feb 2011
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A Not a stupid game
B A very easy dispute with cc
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Old Jun 13, 22, 9:57 pm
  #396  
 
Join Date: May 2011
Location: East Coast
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Originally Posted by moka View Post
A Not a stupid game
True
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Old Jun 13, 22, 10:06 pm
  #397  
 
Join Date: Oct 2007
Posts: 114
Red face


AMEX Seoul
Received this prepare for your upcoming trip to Seoul from AMEX travel
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Old Jun 13, 22, 10:31 pm
  #398  
 
Join Date: Oct 2002
Location: Chicago, USA
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Posts: 3,170
I also got the prepare for Seoul on the AMEX site
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Old Jun 13, 22, 10:32 pm
  #399  
 
Join Date: Oct 2002
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So I called Amex and got a terrible agent. The agent couldn't see the DL PNR and was going to contact DL for advice. That plus poor call quality so giving up and trying again later.
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Old Jun 13, 22, 10:50 pm
  #400  
 
Join Date: Mar 2016
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Just to follow up, never recieved my confirmation email so figured I'd call again. Agent mentioned she sees the ticket was reissued and sent me the confirmation.

Interestingly enough, the ticket was back on Deltas website but my outbound was booked info Prestige (Z) in both legs. My return remained J and F.

Agent agreed we should be in first on the first flight, but couldn't make changes herself and supervisors were gone. I guess we'll see what the morning brings. :/
​​​​​
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Old Jun 13, 22, 11:35 pm
  #401  
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Originally Posted by traveler202 View Post
Absolute garbage move from Delta. Got IAP cancellation and it said $0 refund, all to e-credits, which are now in my Delta wallet. Had to call IAP and their first inclination was to say it is Delta policy to only do Credits. Had to press them as they "cannot see it was refundable" ticket in their system.
It's a quirk of DL's processing that cancellations are automatically issued as vouchers initially, but if it's eligible for a refund to original form of payment, once that gets processed by the refund department, the voucher will disappear. This *should* happen automatically, though I can't say for sure whether Amex adds a wrinkle.
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Old Jun 13, 22, 11:48 pm
  #402  
 
Join Date: Oct 2007
Posts: 211
Link to mistaken fare policy statement from DOT: https://www.transportation.gov/sites...t_05082015.pdf

Note footnote #4: The burden rests with the airline or seller of air transportation to prove to the Enforcement Office that an advertised fare and the resulting ticket sales constitutes a mistaken fare situation. If a sale does not qualify as a mistaken fare situation, the carrier or other seller of air transportation is bound by § 399.88.

If you file a complaint, I suggest specifically referencing footnote #4 of the policy statement, and asking the Enforcement Office to have Delta prove that these tickets sales were a mistaken fare situation. It may also help to reference data from post 338 and state that Delta typically has a wide price spread for ticket prices, and that it is not unreasonable to assume a $2700 ticket is a valid price.
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Last edited by dburns; Jun 13, 22 at 11:56 pm
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Old Jun 14, 22, 4:24 am
  #403  
 
Join Date: Jul 2021
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I never got any cancelation notice (I did get a "get ready for Seoul" email), but my PNR did disappear from DL's website last night. I could still see everything on AMEX travel, so not wanting to gamble with Delta holding on to $4800 in credits, I preemptively canceled my AMEX itinerary while it was still "live" in AMEX's system. I got a cancelation confirmation email stating I would get the funds back to the original form of payment. Who knows if that will actually happen or how long it will take. I also filed a DOT complaint, don't expect anything to come of it, more just on principle.
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Old Jun 14, 22, 4:42 am
  #404  
 
Join Date: Oct 2002
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I now have a cancellation email from AMEX
will still try and rebook in USA morning hours
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Old Jun 14, 22, 5:06 am
  #405  
 
Join Date: Jul 2006
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Woke up this morning and saw that DL “generously” cancelled my ticket and then provided me an eCredit. Why on earth would I want an eCredit when any sane person would want to get a full refund?!
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