[prem fare gone] KE: US-DPS Fully Refundable First Class, 2700USD
#376
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,017
Only the same KE flights. In fact, they didn't have the LAX connection on the way back so chose the direct JFK flight. At this point, I wasnt trying to push and wanted to submit it quickly as possible.
What's funny is, the rep came back and told me it's a fare difference of around $1800. Still a good deal, but not one I was willing to tack on. Told him since it was the airline who cancelled, I shouldn't have to pay. Put me on hold for a couple minutes and I fully expected him to come back and say the ticket can't be reissued. To my surprise he comes back and says I don't have to pay anything and we can move forward.
I should say that i didn't receieve any sort of confirmation yet and I fully expect it won't actually rebook in the end.
What's funny is, the rep came back and told me it's a fare difference of around $1800. Still a good deal, but not one I was willing to tack on. Told him since it was the airline who cancelled, I shouldn't have to pay. Put me on hold for a couple minutes and I fully expected him to come back and say the ticket can't be reissued. To my surprise he comes back and says I don't have to pay anything and we can move forward.
I should say that i didn't receieve any sort of confirmation yet and I fully expect it won't actually rebook in the end.
#379
FlyerTalk Evangelist
Original Poster
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,254
I haven't gotten cancellation emails or refunds yet, but the bookings are very much gone..hope delta doesn't keep my money for too long, that's the least they could do.
DOT complaint also filed, though I mostly asked for them to for the love of God provide updates, firm guidelines for what's a mistake and what's sellers regret.
DOT complaint also filed, though I mostly asked for them to for the love of God provide updates, firm guidelines for what's a mistake and what's sellers regret.
#380
Join Date: Nov 2006
Location: California
Programs: UA, AA, DL, Bonvoy
Posts: 333
I gave an overview of what occurred - bought a ticket, DL cancelled it, asked for airlines to be held accountable to some extent (if we bought a fare by mistake and don't cancel within 24 hrs we're stuck but airlines can take > 24 hrs as was the case here); requested some sort of criteria be met in order for airlines to cancel the ticket, some sort of compensation offered or ticket honored but with conditions - non refundable instead of fully refundable, J instead of F for example.
#381
Join Date: May 2019
Posts: 170
Absolute garbage move from Delta. Got IAP cancellation and it said $0 refund, all to e-credits, which are now in my Delta wallet. Had to call IAP and their first inclination was to say it is Delta policy to only do Credits. Had to press them as they "cannot see it was refundable" ticket in their system.
#382
Join Date: Mar 2016
Location: Southern Cali
Programs: AA ExPlat, Marriott Titanium, HH Diamond
Posts: 2,017
Absolute garbage move from Delta. Got IAP cancellation and it said $0 refund, all to e-credits, which are now in my Delta wallet. Had to call IAP and their first inclination was to say it is Delta policy to only do Credits. Had to press them as they "cannot see it was refundable" ticket in their system.
#383
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,067
#385
FlyerTalk Evangelist
Original Poster
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,254
#386
Join Date: Oct 2002
Location: Chicago, USA
Programs: UA 1MM Gold AA Gold NW Silver Marriott Plat. SPG Plat. Hilton Gold Hertz 5 Star
Posts: 3,214
what to do
I'm sorry what is the current advice?
no email from Delta
Still shows in Amex IAP
Record locator doesn't show on DL.com so nuked there.
Do I call Amex and ask for rebooking or wait?
TIA
no email from Delta
Still shows in Amex IAP
Record locator doesn't show on DL.com so nuked there.
Do I call Amex and ask for rebooking or wait?
TIA
#387
Join Date: Apr 2006
Location: ASE
Programs: AA& UA 1MM, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,354
Call for rebooking and see what you get. I rebooked, got the confirmation email, and it was in all J. I was offered options through either BOS or IAD, lol. NOPE.
Last edited by UAPremierGuy; Jun 13, 2022 at 9:25 pm
#388
Join Date: May 2019
Posts: 170
I was not even offered a rebooking through IAP. They tried to look for the routing and couldn't find anything.
#390
Join Date: Apr 2006
Location: ASE
Programs: AA& UA 1MM, Hertz PC, National EXC, Hyatt Explorist, Hilton/Marriott Gold, IHG Platinum
Posts: 3,354