W213Sal

I've gotten nowhere on twitter or on the phone,

If i try to change the dates, it's a voluntary change, but the concept of same day change not being possible is going over their heads

W213Sal

pretty sure IB run FAO-MAD, if this was a possibility I'd be open to it

coleslaw

They do, but it's seasonal. I think it resumes in June 2022.

For the near term, the main options within 300mi are RAK (not much use to anyone until at least 1/31/22) and then BA operated flights to LHR from GIB, AGP, FAO, etc. Most of those BA operated flights have AA codes.

Of course GIB, AGP, FAO, etc, are only useful if you get lucky enough to find a rep who has taken it upon themselves to decide that the departure point needs to be 300mi from CMN/RAK and country doesn't matter.

our_kid

There is nothing untoward going on here - it’s IB who will not allow reservations made on the route whilst restrictions are in place. So even though the flights are in the timetable they are not bookable.

barabbas90

I was able to convince the manager on duty (3rd tier support) to drop the CMN-MAD leg and keep MAD-LHR-MIA. Took 3 hours on the phone with them. Tried to get them to let me move it to April, but they wouldnt even entertain that.

chosun8181

++++++++++++++++++++++++++++++++++++++++++++++++++ ++

The funny thing is the IB flight is bookable ... on IB website except for AA. So it was not an issue of IB placing restrictions after Jan 31. Anyhow, finally convinced the AA supervisor to change the flight to Feb 1 2022 after 1+ hours back and forth on phone - miraculously the IB flight from CMN was bookable now. However the AA supervisor initially claimed that any changes after Jan 2 2022 (my original departure date from CMN) was a voluntary change as it was IB that cancelled the flight, and also refuted the ability to change up to 7 days after the lockdown. I will take it regardless ...

flyer89

Got the same outcome as you are... my flights have been changed to 02/01/22, I was supposed to fly on 01/14.. at first they only offered the option for me to cancel. And somehow AA took over the tickets without me paying $50. So that's a win for now... Now I have till the end of this month to figure out the course of action. Hopefully another cancellation occur so that I can request a date change again lol

The experience wasn't fun that's for sure. Twitter AA team keep saying the ticket was purchsed through Priceline and contact them for re-booking. Over-the-phone was meh, either the agents don't want to rebook and tell me the same thing as Twitter says, or when they agreed to rebooked, they only offer something like CMN-MAD-MIA in C/D/J when I specificially told them it's a mixed class ticket and I want to stay in A/F, and the wait times on average were 1-3 hours. And if you get a dropped call, they can't call you back since it was an inbound call center. Even when I have the flights' numbers handy, some agents even told me that they can only booked "of what my system tell me, and not segment by segment". One agent on the phone even canceled my reservation and told me I can call and book the ticket later without my permission, luckily I asked her (nicely) to put all the flights back as is, I did not request a cancel but exercising my rebooking options.

Multiple calls were resulted in either 1) go back to Priceline 2) only these flights option are available (C/D/J class) 3) Reprice due to "voluntary change" of current fare 4) Refund

Finally got it through AA's website chat feature, the guy was great, got my request down and work on them. He had to contact the rate desk and his supervisor due to the border closed issue and told me that any date change beside my traveling date will constitute as a "voluntary change". So I pushed back a bit and asked him if he can check with his supervisor what date I can changed to to make it an "involuntary flight change", he asked his sup, and came back with 02/01 as the date.

coleslaw

The way things are looking right now, I would expect an extension of the Morocco flight restrictions beyond the current 1/31 date. Maybe you'll get lucky next time you try to call up and deal with the cancelation aftermath.

W213Sal

where's the website chat feature located? I can only do twitter message or ring them

W213Sal

figured it out, have to be an AA member

flyer89

So did you have any luck through AA's chat feature @W213Sal?

W213Sal

Nope was on hold for hours and hours on the chat then gave up, might try ringing today!

flyer89

Really? The longest I've waited on AA's chat was 40 minutes, I just watch Youtube, if someone typed there will some sort of loud notification noise. And unlike my phone... chat doesn't get disconnected... lol. You should try it now and see, it's 0023 time in AZ so most people are asleep, easier for you to get things done.

danger

Where do I find the chat function? I'm logged in and don't find any chat function on the contact page.

flyer89

Hmm I just logged in to check and see the chat function... Log in... Contact American.. you will see a small text box (bottom right corner) after that screen... If you don't see that text box... go a step further ... So Log in --> Contact American --> Reservation and Ticket Change --> look for the text box bottom right.