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[prem fare gone]: AF La Premiere, Algiers to USA $472.05 one-way

[prem fare gone]: AF La Premiere, Algiers to USA $472.05 one-way

Old Jul 28, 20, 12:23 pm
  #766  
 
Join Date: May 2020
Posts: 7
I'm lost. Filed refund request with Delta April 3rd, got a request number and no refund ever showed up. Calls to AF and DL get bounced between reps that can't find status. Woulkd DOT complaint or Chargeback through Amex be the next step? Anyone else still waiting on this?
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Old Jul 28, 20, 8:28 pm
  #767  
 
Join Date: Mar 2009
Location: DEN / CGK
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Posts: 1,532
Originally Posted by Pdxbased1966 View Post
I'm lost. Filed refund request with Delta April 3rd, got a request number and no refund ever showed up. Calls to AF and DL get bounced between reps that can't find status. Woulkd DOT complaint or Chargeback through Amex be the next step? Anyone else still waiting on this?
DOT complaint works, although it's very slow. I had very easy success just emailing the executive office asking for elevated help ([email protected]) - a competent agent will take it from there.
Since you tried every normal avenue, this may be the easiest way.

My response to the DOT complaint after I already got my refund:

Hello pushmyredbutton,

RE: Case xxxxxxxx

We've received your message sent to the United States Department of Transportation. They have asked us to respond to you directly concerning your refund requests.

I've reviewed your reservation records and you purchased two separate one way tickets from Expedia on March 26, 2020 from Algiers to Houston with Delta and Air France. The reason Air France had exchanged both of your tickets to their ticket stock was that Delta had misfiled a fare for their operated flight from Paris to Houston in the La Premier Cabin. A refund request, as we would not be able to honor the La Premier Cabin with this purchased price, would still be handled by Delta as our ticket stock was the initial one issued. Air France would not need to be involved with a refund process here.

Due to the virus pandemic, our refund timeline has not been 7 days since mid March due to the unprecedented volume of refund requests we have been receiving. Our Refunds team is working diligently to process requests as quickly as possible. Our records show that your ticket number 0067522756639 for $469.25 USD and ticket number 0062185965265 for $469.25 USD were closed out and a check was sent to you as an exception to our normal refund process where we refund the original form of payment. Your check amount, per Customer Care case xxxxxxx, was for $938.50 USD and mailed to your address on file in that case.

We appreciate your SkyMiles support. We look forward to serving you well on future flights.

Regards,

DOT and Regulatory Specialist
Delta Air Lines
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Old Jul 29, 20, 7:19 pm
  #768  
 
Join Date: Aug 2004
Location: SAT
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Posts: 5,801
Originally Posted by Jma12 View Post
But the refund will not be enough for the F ticket?

you are correct. You need to go the legal route to get enough cash from DL/AF to buy F
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Old Jul 29, 20, 7:55 pm
  #769  
 
Join Date: Mar 2019
Location: Aarhus, DK
Posts: 277
Originally Posted by Deltahater View Post
you are correct. You need to go the legal route to get enough cash from DL/AF to buy F
I feel like it could be phrase better. As your comment somehow implying that buying mistake fare tickets is or should be illegal.
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Old Aug 1, 20, 9:58 am
  #770  
 
Join Date: Nov 2004
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Last edited by Jma12; Aug 1, 20 at 9:59 am Reason: wrong post
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