jhurwitz

I paid with Chase (CSR) and tried to chargeback. I heard nothing from Chase for 23 days, then got a "we're researching your dispute" form letter but still nothing else so far.

ChocolateFactory

That’s what I got from Amex. Guess there have simply been too many chargebacks now...

NextWhiteDeath

There is a high chance of it there being a high amount of charge backs which limits how fast banks can respond as well as airline being slower with answering the bank about these kind of inquiries as they also are lacking manpower. Of course then you also have Amex France example and there being specific delays and problems to help AF

Jma12

After Delta changed my domestic segments

freed0m

interesting. Did you ask for change of your domestic segments or Delta cancelled yours?

Ijones027

Due to the coronavirus (covid-19) situation, many countries around the world have decided to implement restrictive entry measures on their territory on very short notice. Air traffic is hence highly impacted.

For this reason, your flight has been cancelled and rerouting options are currently limited.
If we find a new flight available, we will send you the proposed solution by email, SMS or through the AF App.
If you have booked your ticket directly with Air France, you can change it via our airfrance.com website.
If you no longer wish to travel, we recommend that you cancel your booking on our website.
For tickets purchased through a travel agency, please contact your agency.

We will handle all requests as soon as possible. Even if you didn’t get any answer from us before your initial flight, be sure that your requests will be taken into account.

Please accept our sincere apologies for the inconvenience caused and be assured that Air France's priority is to ensure the health and safety of its customers and staff in France and around the world.

We hope you will understand the exceptional nature of the situation.

my email today

danger

What month are you travelling? Have both sectors been cancelled? Had you already been downgraded?

Ijones027

August 11 only the Paris flight is canceled at least on af website delta still shows confirmed. Who hasnt been downgraded yet am I missing something I dont know

danger

At least one member reported being downgraded but being successful in being reinstated to F. I don't know if that stuck.

Ijones027

I thought he said he got downgraded again hes name was Ronald or something anyways it's bizzare to me they canceled my flight two months in advance

pushmyredbutton

Refund datapoint:

Nothing short of a nightmare.
Same like all - 006 ticket changed to 057 and downgraded.

1. Contacted Expedia for refund (form reply stating error fare and to contact Delta)
2. Contacted Delta by phone and iMessage ("business and first are the same, no downgrade occurred so no refund due" & "i can cancel the ticket but not refund")
3. Contacted Delta Executive office for assistance (agreed to refund tickets, but said refunds could take 30 days)
4. At 45 days, filed DOT complaint for slow refund
5. DOT refused case saying ticket was non-refundable.
6. Denial letter for refund received from Air France stating to contact Delta for refund (apparently Delta Exec office initiated refund through AF)
7. Replied to Exec office after 50 days of no refund, and they agreed to cut me a check.

All-in-all, probably one of the worst refund experiences I've faced.

danger

That sounds absolutely awful. Do you have any idea where they were getting the 'it's a non-refundable ticket' line from?
​​

NextWhiteDeath

Tickets got rebooked into Z class. It's non-refundable business class. So if you don't look into the original ticket it would seem like it's a non-refundable fare. Seeking refund according to DOT guidelines is just something AF said in an email afterwards. The new ticket doesn't include such terms.

freed0m

There was an email from KLM, which states passenger can request full refund because of filing error.
Whether Z class or not, should not matter, right?

NextWhiteDeath

Generally it should as you have a communication from the airline that says you can receive the refund in accordance with DOT rules.
In reality the ticket says non-refundable so people don't look more into if not pressed. As everyone has way too much on there hands