[prem fare gone]: AF La Premiere, Algiers to USA $472.05 one-way
Apr 3, 2020, 11:10 am
#526
Join Date: Mar 2019
Location: DK
Programs: A3 Gold, BA Silver
Posts: 869
No, they would just randomly assigned you a seat in business class at check it or at the gate. I have been reseated at the gate because of a "misprint" different situation of course
Apr 3, 2020, 12:09 pm
#527
Join Date: Aug 2015
Location: DXB
Programs: Marriott Titanium Elite, Hyatt Globalist, Hilton Diamond, BA Silver, A3 Gold, Sixt Diamond
Posts: 2,811
Weird. For one of my four bookings, I just received three emails:
1. Another “raw-text” itinerary that looks like it was pulled right from the GDS
2. Another HTML e-ticket email from Air France, in French
3. A third email from the “KLM Customer Service Desk” signed “Airfrance” (sic) which also used the AF logo
The third email reads as follows:
“Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience.”
I guess I’ll need to check if there were any changes because the booking was downgraded before...
1. Another “raw-text” itinerary that looks like it was pulled right from the GDS
2. Another HTML e-ticket email from Air France, in French
3. A third email from the “KLM Customer Service Desk” signed “Airfrance” (sic) which also used the AF logo
The third email reads as follows:
“Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience.”
I guess I’ll need to check if there were any changes because the booking was downgraded before...
Apr 3, 2020, 12:23 pm
#528
Join Date: Aug 2007
Location: Marseille, France
Programs: AF Plat Ultimate, BA GGL, MS Elite
Posts: 475
Weird. For one of my four bookings, I just received three emails:
1. Another “raw-text” itinerary that looks like it was pulled right from the GDS
2. Another HTML e-ticket email from Air France, in French
3. A third email from the “KLM Customer Service Desk” signed “Airfrance” (sic) which also used the AF logo
The third email reads as follows:
“Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience.”
I guess I’ll need to check if there were any changes because the booking was downgraded before...
1. Another “raw-text” itinerary that looks like it was pulled right from the GDS
2. Another HTML e-ticket email from Air France, in French
3. A third email from the “KLM Customer Service Desk” signed “Airfrance” (sic) which also used the AF logo
The third email reads as follows:
“Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience.”
I guess I’ll need to check if there were any changes because the booking was downgraded before...
Now just waiting for DL to refund after my call couple of days ago. I guess it's gonna take a while to get the refund.
Apr 3, 2020, 12:24 pm
#529
Join Date: Aug 2007
Location: Marseille, France
Programs: AF Plat Ultimate, BA GGL, MS Elite
Posts: 475
Apr 3, 2020, 12:30 pm
#530
Join Date: May 2016
Programs: TK Elite+, SPG Plat, Jetsmarter
Posts: 144
Might just want to HUCA
Apr 3, 2020, 1:26 pm
#532
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
Weird. For one of my four bookings, I just received three emails:
1. Another “raw-text” itinerary that looks like it was pulled right from the GDS
2. Another HTML e-ticket email from Air France, in French
3. A third email from the “KLM Customer Service Desk” signed “Airfrance” (sic) which also used the AF logo
The third email reads as follows:
“Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience.”
I guess I’ll need to check if there were any changes because the booking was downgraded before...
1. Another “raw-text” itinerary that looks like it was pulled right from the GDS
2. Another HTML e-ticket email from Air France, in French
3. A third email from the “KLM Customer Service Desk” signed “Airfrance” (sic) which also used the AF logo
The third email reads as follows:
“Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience.”
I guess I’ll need to check if there were any changes because the booking was downgraded before...
Last edited by canadavid; Apr 3, 2020 at 10:54 pm Reason: Received for both booking
Apr 3, 2020, 1:27 pm
#533
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
I just changed the first leg BUD-AMS-LAX on 5/31 to BUD-AMS-MSP-LAX on 9/30 on Delta.com (booked via Delta.com originally too). I class. Did to maximize TP and to get Delta One Suite product (1-2-1) instead of KLM (2-2-2), and to ensure a short connection in AMS wouldn't cause issues.
Apr 3, 2020, 4:02 pm
#534
Join Date: Mar 2018
Programs: DL DM, FB Gold
Posts: 296
Just got the following email and another email (Amadeus travel document)
I already have a refund request pending since I cancelled my tickets a few days ago. Now it looks like the tickets are re-activated...
I already have a refund request pending since I cancelled my tickets a few days ago. Now it looks like the tickets are re-activated...
Dear Customer,
Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience. If you have any questions in the meantime, you may Contact Us on Delta.com to help you in this matter.
Kind Regards,
Air France
Due to a system error with a mistaken fare, your Delta ticket for travel on Air France in La Première/First Class which was recently purchased has to be cancelled.
You will be rebooked in Business Class for the same date and flight; alternatively, you may request a full refund of the fare paid, consistent with DOT guidelines and policy.
We apologize for this inconvenience. If you have any questions in the meantime, you may Contact Us on Delta.com to help you in this matter.
Kind Regards,
Air France
Apr 3, 2020, 5:02 pm
#535
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
I called DL, as the email from KLM said to do if you wanted to request a refund. Delta tried telling me I needed to call AF, I told them the email said to call DL and the rep finally agreed to reach out to AF who flatly refused to issue a refund. Submitted a chargeback with Amex and filed a DOT complaint, not going to spend hours dealing with morons on the phone - they can sort it out with Amex.
Apr 3, 2020, 5:36 pm
#537
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 9,239
yup, and that email was attached as a PDF in both the dispute to Amex and the DOT complaint. But I dont have the patience to HUCA with hold times as they are now, I read the email to the rep including the fact the same email even states that the refund is allowed per DOT policy but they wouldn't budge.
Apr 3, 2020, 7:43 pm
#538
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,367
Funny, just got the KLM customer service messages. I may end up with some TAP credits that will cover a flight from Northern Europe to west coast US and will probably opt for that and get this thing refunded now that we are on AF’s weak A380 business class product. Been trying to find an excuse to get to ALG since those IB fares to JFK that allowed routing through LAX but it’s just never been meant to be.
Apr 3, 2020, 8:44 pm
#539
Join Date: May 2009
Location: NoVA
Programs: IC RA
Posts: 232
Called Air France, they wouldn't touch it and said to call PL. PL won't take a phone call unless you are travelling within 72 hours. Trying to cancel online with PL tells you to call the airline. Called Delta, Rep was understanding and friendly, got AF on the phone. They told her they couldn't touch it as it was booked by a TA. Called back to AF , explained everything to the rep, he asked for the emails sent stating to contact for full refund. Sent him the emails, waited on hold for 20 minutes and he came back saying he couldn't refund anything because AF did not process any payment. On the phone with Chase now and will initiate a chargeback.
Edit: Chase hold time was pretty long so used the other phone to call PL. Went back and forth pressing 0 and 9 and finally got to a person. Relatively painless form there as he was bale to cancel and start the refund process. Overall 2 hours of my day gone, but those are the chances you take sometimes when booking these fares. On to the next one.
Edit: Chase hold time was pretty long so used the other phone to call PL. Went back and forth pressing 0 and 9 and finally got to a person. Relatively painless form there as he was bale to cancel and start the refund process. Overall 2 hours of my day gone, but those are the chances you take sometimes when booking these fares. On to the next one.
Last edited by Investor 11; Apr 3, 2020 at 9:46 pm Reason: Update