Mar 15, 2020, 10:29 am
Last edit by: Maestro Ramen
FARE RULES:
I pulled down the DL fare rules (these are BUD-SEA but they all appeared nearly identical). I posted them on a share. We can easily grab the AF and KL variants if others need those.
Q: This is a fully flexible fare with free changes. Does that mean I can change the flight dates as I want without paying anything extra?
A: No. The airline simply doesn't charge a change fee. But depending on the fare rules, you will still need to pay the difference to the new price.
Q: But I read that some people could change their flights for free...?
A: The rules for this fare (linked to above) specify that historical pricing shall be used if either at least one flight from the ticket has been taken or the outbound remains the same. In other words, in order to be able to change your flights for free, you must have flown at least one flight from your booking. Otherwise, you can only change the inbound. The outbound has to remain the same or you will be charged the fare difference.
Q: Can I change the rest of the itinerary after flying the first segment without any other charges or additional fare differences?
A: Yes this is possible according to the fare rules where after completing the first segment, you can change the rest of the flights for free (with the condition that the same fare class is available- I-class - in this case. According to the fare rules, after flying the FIRST segment (in the case here BUD-XXX) the historical fare is used. Possible to use the first stopover at AMS or CDG (see post #830).
Q: But some people could change their outbound flights for free!
A: They got lucky. It was probably a bug on the website/in the app. When no flight from the ticket has been flown, the fare rules do not allow changing the outbound without repricing.
Q: Ok, ok, so I can only change the inbound for free. How do I do that?
A: You search for availability for alternative flights on ITA Matrix using "F ..I2FFHU" in the extension codes. You must search for round trip flights as this is a round trip fare. Then you ignore the outbound result (as long as you haven't flown at least one flight from your ticket) and just try to rebook your inbound on the website/app.
Q: I have found availability on ITA Matrix, but the app/website doesn't show me those flights!
A: Keep trying. Sometimes you may have to serach in a different way (split up the searches, e.g. HNL-LAX and LAX-BUD), sometimes you just have to repeat the search several times. But that's no guarantee the desired results will turn up (and without repricing).
Q: It doesn't work. Can I just call the airline to make the changes?
A: Please don't unless you need to. Calling can increase the risk for all of us that they'll change their mind and disallow all further changes, or simply cancel everyone's tickets. However, as this fare has now been running for months and has seen many calls made about it, it is reasonable to expect that calling will not cause issues at this stage. As best practice, avoid attracting attention on the low price paid, and avoid making additional demands or tempting your luck. Remember you get to fly a J ticket for the cost of a Y fare.
Q: How many times can I make changes?
A: In theory, as often as you like, but you can't make more than two changes online/in the app. After that, you'd have to call, which we are trying to avoid.
Q: I've changed my mind. Can I get a refund?
A: Yes, the fare was fully refundable. Just contact the airline or fill out a refund form online.
Q: Due to Coronavirus, I need to extend my travel plan beyond the original expiry date. What can I do?
A: For Delta tickets (starting with 006) you can travel at any point until December 2022. Changes to flights within a 10 month window can be done at any point on the app, following the rules above. If you want to fly later than 10 months from now, you can call Delta and ask them to "park" your ticket. You will receive a ticket number that ties to an eCredit which can be used later to buy tickets. As long as you keep the original itinerary, or if you have flown at least a segment, you will not be charged a fare difference. Bear in mind that the eCredit may only be refundable if your original flight was cancelled (which is very likely in those day and times). Note that only Delta in the US are able to do this so do not call the EU numbers (use Skype to save money on international calls). According to user feedback: iMessage agents seem to also be able to do this, but twitter agents not.
I pulled down the DL fare rules (these are BUD-SEA but they all appeared nearly identical). I posted them on a share. We can easily grab the AF and KL variants if others need those.
Q: This is a fully flexible fare with free changes. Does that mean I can change the flight dates as I want without paying anything extra?
A: No. The airline simply doesn't charge a change fee. But depending on the fare rules, you will still need to pay the difference to the new price.
Q: But I read that some people could change their flights for free...?
A: The rules for this fare (linked to above) specify that historical pricing shall be used if either at least one flight from the ticket has been taken or the outbound remains the same. In other words, in order to be able to change your flights for free, you must have flown at least one flight from your booking. Otherwise, you can only change the inbound. The outbound has to remain the same or you will be charged the fare difference.
Q: Can I change the rest of the itinerary after flying the first segment without any other charges or additional fare differences?
A: Yes this is possible according to the fare rules where after completing the first segment, you can change the rest of the flights for free (with the condition that the same fare class is available- I-class - in this case. According to the fare rules, after flying the FIRST segment (in the case here BUD-XXX) the historical fare is used. Possible to use the first stopover at AMS or CDG (see post #830).
Q: But some people could change their outbound flights for free!
A: They got lucky. It was probably a bug on the website/in the app. When no flight from the ticket has been flown, the fare rules do not allow changing the outbound without repricing.
Q: Ok, ok, so I can only change the inbound for free. How do I do that?
A: You search for availability for alternative flights on ITA Matrix using "F ..I2FFHU" in the extension codes. You must search for round trip flights as this is a round trip fare. Then you ignore the outbound result (as long as you haven't flown at least one flight from your ticket) and just try to rebook your inbound on the website/app.
Q: I have found availability on ITA Matrix, but the app/website doesn't show me those flights!
A: Keep trying. Sometimes you may have to serach in a different way (split up the searches, e.g. HNL-LAX and LAX-BUD), sometimes you just have to repeat the search several times. But that's no guarantee the desired results will turn up (and without repricing).
Q: It doesn't work. Can I just call the airline to make the changes?
A: Please don't unless you need to. Calling can increase the risk for all of us that they'll change their mind and disallow all further changes, or simply cancel everyone's tickets. However, as this fare has now been running for months and has seen many calls made about it, it is reasonable to expect that calling will not cause issues at this stage. As best practice, avoid attracting attention on the low price paid, and avoid making additional demands or tempting your luck. Remember you get to fly a J ticket for the cost of a Y fare.
Q: How many times can I make changes?
A: In theory, as often as you like, but you can't make more than two changes online/in the app. After that, you'd have to call, which we are trying to avoid.
Q: I've changed my mind. Can I get a refund?
A: Yes, the fare was fully refundable. Just contact the airline or fill out a refund form online.
Q: Due to Coronavirus, I need to extend my travel plan beyond the original expiry date. What can I do?
A: For Delta tickets (starting with 006) you can travel at any point until December 2022. Changes to flights within a 10 month window can be done at any point on the app, following the rules above. If you want to fly later than 10 months from now, you can call Delta and ask them to "park" your ticket. You will receive a ticket number that ties to an eCredit which can be used later to buy tickets. As long as you keep the original itinerary, or if you have flown at least a segment, you will not be charged a fare difference. Bear in mind that the eCredit may only be refundable if your original flight was cancelled (which is very likely in those day and times). Note that only Delta in the US are able to do this so do not call the EU numbers (use Skype to save money on international calls). According to user feedback: iMessage agents seem to also be able to do this, but twitter agents not.
{prem fare gone}: AF/KL/DL/VS: BUD-US from $750 R/T
Apr 6, 2020, 10:23 am
#691
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,471
Apr 6, 2020, 2:50 pm
#693
Join Date: Feb 2012
Programs: Flying Blue Platinum, Le ClubAccor Gold
Posts: 776
Damn, each time -I am trying to validate my knew routing (BUD-AMS-SEA-LIH-LAX-CDG-BUD), it does price at the original fare but payment is not going through and it says that the fare is sold out. I have tried every airport in Hi but it is always the same issue. I should get a credit of 90k HUF.
And Delta does not respond on facebook...
And Delta does not respond on facebook...
Apr 7, 2020, 2:41 am
#696
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Apr 7, 2020, 5:42 am
#698
Join Date: Jul 2017
Programs: SE+, OWS
Posts: 372
last night I finally proceeded through the payment page. I changed my booking from BUD-LAX-BUD. to BUD LAX, LAX-HNL HNL-BUD.
Refund of 290USD per person should be on the way(i dont get it but the receipt really says they will send it to my credit card)
anyone has similiar experiences? will see.. also I dont see the LAX HNL HNL SLC legs on the KLM,Airfrance websites.. but the itinerary is changed 100%.
Refund of 290USD per person should be on the way(i dont get it but the receipt really says they will send it to my credit card)
anyone has similiar experiences? will see.. also I dont see the LAX HNL HNL SLC legs on the KLM,Airfrance websites.. but the itinerary is changed 100%.
Apr 7, 2020, 6:05 am
#699
Join Date: Aug 2008
Location: Netherlands
Programs: TK Elite, QR Gold
Posts: 1,272
last night I finally proceeded through the payment page. I changed my booking from BUD-LAX-BUD. to BUD LAX, LAX-HNL HNL-BUD.
Refund of 290USD per person should be on the way(i dont get it but the receipt really says they will send it to my credit card)
anyone has similiar experiences? will see.. also I dont see the LAX HNL HNL SLC legs on the KLM,Airfrance websites.. but the itinerary is changed 100%.
Refund of 290USD per person should be on the way(i dont get it but the receipt really says they will send it to my credit card)
anyone has similiar experiences? will see.. also I dont see the LAX HNL HNL SLC legs on the KLM,Airfrance websites.. but the itinerary is changed 100%.
Apr 7, 2020, 6:16 am
#700
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Some data:
I have just completed an exchange via DL.com (was too itchy to see what happens
) for a ticket originally purchased via Orbitz. I only changed return HNL-BUD as this is the only change i could make in that booking and keep the original fare. The website is saying i will get USD 60 refund.
DL stock ticket (006).
I was curious where the reund comes from and what I see is:
1) YQ USD 13.48 - this was YQ surcharge for AF segments sold via agents. As I changed to all DL marketed this no longer applies. Fine.
2) US transportation tax (as DL says, but in reality it US international arrival/ departure tax) is not there - USD 18.90 + 18.90 + 0.73. I checked and found that excise taxes are suspended from 27 March but not the international arrival/ departure tax (anyone can further check?). Details are hon NBAA website.
3) XF Passenger facility tax US - now 13.50 was 18.
No difference in the fare of course.
The fare calculation line (can be found in email) has been updated to the new routing.
If I make further changes when taxes are reinstated then DL shall collect the different (well if the agents make it right).
And... I can no longer open my ticket via Amadeus Japan, well it was reissued under DL control so not an active ticket anymore in Amadeus.
And... as it often happens with changes in different systems - the original return HNL-BUD is still showing in in checkmytrip and AF.com - maybe it will get in sync over time and will drop, but 'confirmed' for now.
I have just completed an exchange via DL.com (was too itchy to see what happens
) for a ticket originally purchased via Orbitz. I only changed return HNL-BUD as this is the only change i could make in that booking and keep the original fare. The website is saying i will get USD 60 refund.DL stock ticket (006).
I was curious where the reund comes from and what I see is:
1) YQ USD 13.48 - this was YQ surcharge for AF segments sold via agents. As I changed to all DL marketed this no longer applies. Fine.
2) US transportation tax (as DL says, but in reality it US international arrival/ departure tax) is not there - USD 18.90 + 18.90 + 0.73. I checked and found that excise taxes are suspended from 27 March but not the international arrival/ departure tax (anyone can further check?). Details are hon NBAA website.
3) XF Passenger facility tax US - now 13.50 was 18.
No difference in the fare of course.
The fare calculation line (can be found in email) has been updated to the new routing.
If I make further changes when taxes are reinstated then DL shall collect the different (well if the agents make it right).
And... I can no longer open my ticket via Amadeus Japan, well it was reissued under DL control so not an active ticket anymore in Amadeus.
And... as it often happens with changes in different systems - the original return HNL-BUD is still showing in in checkmytrip and AF.com - maybe it will get in sync over time and will drop, but 'confirmed' for now.
Apr 7, 2020, 9:08 am
#703
Join Date: Apr 2019
Location: Belgium
Posts: 270
Could anyone shed some light on lounge access with skyteam/delta?
I have no status and am flying the following route:
- BUD-AMS-LAX with first flight on KLM and second flight on Delta One Suites. Will I have access to a lounge in BUD? Which lounge will I have access to in AMS?
- LAX-OGG in Delta First. I guess no lounge for domestic first, correct?
- LIH-LAX-CDG-BUD with first flight in Delta first (so no lounge?) and the transatlantic in Delta One Suites so SkyClub access in LAX? Will I get lounge access in CDG?
I have no status and am flying the following route:
- BUD-AMS-LAX with first flight on KLM and second flight on Delta One Suites. Will I have access to a lounge in BUD? Which lounge will I have access to in AMS?
- LAX-OGG in Delta First. I guess no lounge for domestic first, correct?
- LIH-LAX-CDG-BUD with first flight in Delta first (so no lounge?) and the transatlantic in Delta One Suites so SkyClub access in LAX? Will I get lounge access in CDG?
Apr 7, 2020, 9:34 am
#704
Join Date: Jan 2019
Location: VIE/PRG
Programs: FB Platinum, Marriott Platinum Elite
Posts: 1,592
That is what I was afraid of. I can't find 10-14 days trip later this year on BUD-AMS-XXX-HNL-XXX-JFK-AMS-BUD in "I". My flights are in July now but...
Apr 7, 2020, 9:36 am
#705
Join Date: Mar 2013
Location: MUC
Programs: TK Elite, FB Gold
Posts: 315
Could anyone shed some light on lounge access with skyteam/delta?
I have no status and am flying the following route:
- BUD-AMS-LAX with first flight on KLM and second flight on Delta One Suites. Will I have access to a lounge in BUD? Which lounge will I have access to in AMS?
- LAX-OGG in Delta First. I guess no lounge for domestic first, correct?
- LIH-LAX-CDG-BUD with first flight in Delta first (so no lounge?) and the transatlantic in Delta One Suites so SkyClub access in LAX? Will I get lounge access in CDG?
I have no status and am flying the following route:
- BUD-AMS-LAX with first flight on KLM and second flight on Delta One Suites. Will I have access to a lounge in BUD? Which lounge will I have access to in AMS?
- LAX-OGG in Delta First. I guess no lounge for domestic first, correct?
- LIH-LAX-CDG-BUD with first flight in Delta first (so no lounge?) and the transatlantic in Delta One Suites so SkyClub access in LAX? Will I get lounge access in CDG?