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{prem fare gone}: AF/KL/DL/VS: BUD-US from $750 R/T

{prem fare gone}: AF/KL/DL/VS: BUD-US from $750 R/T

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Old Dec 17, 20, 12:49 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Maestro Ramen
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FARE RULES:
I pulled down the DL fare rules (these are BUD-SEA but they all appeared nearly identical). I posted them on a share. We can easily grab the AF and KL variants if others need those.

Q: This is a fully flexible fare with free changes. Does that mean I can change the flight dates as I want without paying anything extra?
A: No. The airline simply doesn't charge a change fee. But depending on the fare rules, you will still need to pay the difference to the new price.

Q: But I read that some people could change their flights for free...?
A: The rules for this fare (linked to above) specify that historical pricing shall be used if either at least one flight from the ticket has been taken or the outbound remains the same. In other words, in order to be able to change your flights for free, you must have flown at least one flight from your booking. Otherwise, you can only change the inbound. The outbound has to remain the same or you will be charged the fare difference.

Q: Can I change the rest of the itinerary after flying the first segment without any other charges or additional fare differences?
A: Yes this is possible according to the fare rules where after completing the first segment, you can change the rest of the flights for free (with the condition that the same fare class is available- I-class - in this case. According to the fare rules, after flying the FIRST segment (in the case here BUD-XXX) the historical fare is used. Possible to use the first stopover at AMS or CDG (see post #830).

Q: But some people could change their outbound flights for free!
A: They got lucky. It was probably a bug on the website/in the app. When no flight from the ticket has been flown, the fare rules do not allow changing the outbound without repricing.

Q: Ok, ok, so I can only change the inbound for free. How do I do that?
A: You search for availability for alternative flights on ITA Matrix using "F ..I2FFHU" in the extension codes. You must search for round trip flights as this is a round trip fare. Then you ignore the outbound result (as long as you haven't flown at least one flight from your ticket) and just try to rebook your inbound on the website/app.

Q: I have found availability on ITA Matrix, but the app/website doesn't show me those flights!
A: Keep trying. Sometimes you may have to serach in a different way (split up the searches, e.g. HNL-LAX and LAX-BUD), sometimes you just have to repeat the search several times. But that's no guarantee the desired results will turn up (and without repricing).

Q: It doesn't work. Can I just call the airline to make the changes?
A: Please don't unless you need to. Calling can increase the risk for all of us that they'll change their mind and disallow all further changes, or simply cancel everyone's tickets. However, as this fare has now been running for months and has seen many calls made about it, it is reasonable to expect that calling will not cause issues at this stage. As best practice, avoid attracting attention on the low price paid, and avoid making additional demands or tempting your luck. Remember you get to fly a J ticket for the cost of a Y fare.

Q: How many times can I make changes?
A: In theory, as often as you like, but you can't make more than two changes online/in the app. After that, you'd have to call, which we are trying to avoid.

Q: I've changed my mind. Can I get a refund?
A: Yes, the fare was fully refundable. Just contact the airline or fill out a refund form online.

Q: Due to Coronavirus, I need to extend my travel plan beyond the original expiry date. What can I do?
A: For Delta tickets (starting with 006) you can travel at any point until December 2022. Changes to flights within a 10 month window can be done at any point on the app, following the rules above. If you want to fly later than 10 months from now, you can call Delta and ask them to "park" your ticket. You will receive a ticket number that ties to an eCredit which can be used later to buy tickets. As long as you keep the original itinerary, or if you have flown at least a segment, you will not be charged a fare difference. Bear in mind that the eCredit may only be refundable if your original flight was cancelled (which is very likely in those day and times). Note that only Delta in the US are able to do this so do not call the EU numbers (use Skype to save money on international calls). According to user feedback: iMessage agents seem to also be able to do this, but twitter agents not.
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Old Nov 21, 20, 10:20 pm
  #2161  
 
Join Date: Dec 2009
Posts: 331
Originally Posted by onlysuites View Post
Anyone had any luck with KLM/AF sticking to the above?
I was surprised I didn't have any issues. Had KLM ticket stock (outbound was on KLM metal thru AMS, inbound was KLM ticket via CDG and AF metal)
The Outbound flights from BUD to AMS in December (on a Saturday) was CNX and they booked me on a Friday flight (24 hours earlier)
I called several weeks ago (see earlier threads) and got them to push all 5 tickets on this trip to Oct 2021. Was happy with the result. I assume the key is that have to have one flight that was Canceled? Maybe some others get lucky otherwise but when they saw that they were pretty much open to what I requested. (or perhaps I just requested on a time that was not an issue for Oct 2021??)
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Old Nov 22, 20, 8:13 am
  #2162  
 
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, AA EXP, Delta Gold
Posts: 842
the iMessage thingy is great in general as I first used it today. One of 3 requests I had was to "park" my ticket to US VI until it can be rebooked for dates in Jan 22. One segment was cancelled.
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Old Nov 23, 20, 12:33 pm
  #2163  
 
Join Date: Jul 2016
Location: Los Angeles
Posts: 191
Data point: Had AF 057 stock flights departing Jan 7th that were cancelled. Called US Air France number and requested to change dates to next summer. She initially said that they would have to reprice since it's outside the 30 day window. I reminded her that for involuntary changes, I should be able to rebook past 30 days without a reprice. She said that she'll check for this policy, put me on hold for a minute and came back saying as long as the same fare class is available, that I should be able to do that. So I was able to change my dates to July and returning in Oct (as far back possible).

I probably won't be able to fly the Oct return leg if everything stays the same. Anyone know if I will be able to change the return leg to December of next year later on?
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Old Nov 23, 20, 6:25 pm
  #2164  
 
Join Date: Jan 2010
Location: LAS
Programs: UA 1K (2MM), BA Gold, MH Enrich Platinum
Posts: 1,810
Originally Posted by zebranz View Post
057 ticket BUD-LAX-BUD Jan with return March. Contacted KL/AF on phone and immediately changed to March & June. Said would have to request change of origin (I asked for MUC or PRG). Contacted AF via Messenger to change origin- no luck- wanted to reprice. However immediate response.
Follow-up:
My March flight BUD-CDG canceled. Called KLM and rebooked for following day with change of origin (VIE-AMS-LAX). Was told no fare change and refused to have origins at MUC or PRG. Ticket re-issued in 10 minutes. Return stayed the same LAX-CDG-BUD.
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Old Nov 24, 20, 2:01 am
  #2165  
 
Join Date: Apr 2019
Posts: 34
Originally Posted by zebranz View Post
Follow-up:
My March flight BUD-CDG canceled. Called KLM and rebooked for following day with change of origin (VIE-AMS-LAX). Was told no fare change and refused to have origins at MUC or PRG. Ticket re-issued in 10 minutes. Return stayed the same LAX-CDG-BUD.
i called yesterday to try change my March flights BUD-HNL-BUD but they quoted over 4000 as a fare difference. I quoted Bulletin 6 issued by Delta on 28th September 2020 but they said it didnt apply. Is it because mine is a voluntary change? The flight time of one of the flights has been changed but only by 60 minutes
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Old Nov 24, 20, 2:03 am
  #2166  
 
Join Date: Jan 2013
Location: London, UK
Programs: BA GGL, A3 Gold, M&M SEN, FlyingBlue Gold, AS MVP Gold, Hilton Diamond, IHG Spire Amb
Posts: 869
Originally Posted by Nigel Spencer View Post
i called yesterday to try change my March flights BUD-HNL-BUD but they quoted over 4000 as a fare difference. I quoted Bulletin 6 issued by Delta on 28th September 2020 but they said it didnt apply. Is it because mine is a voluntary change? The flight time of one of the flights has been changed but only by 60 minutes
give it some time, schedule will likely change. Youre more likely to see cancellations if youre in AF operated flights.
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Old Nov 24, 20, 6:36 am
  #2167  
 
Join Date: Jan 2010
Location: LAS
Programs: UA 1K (2MM), BA Gold, MH Enrich Platinum
Posts: 1,810
Originally Posted by Nigel Spencer View Post
i called yesterday to try change my March flights BUD-HNL-BUD but they quoted over 4000 as a fare difference. I quoted Bulletin 6 issued by Delta on 28th September 2020 but they said it didnt apply. Is it because mine is a voluntary change? The flight time of one of the flights has been changed but only by 60 minutes
For only a date change (not route) voluntary change has NO fare difference if you get the same fare class.I asked them to give me any date available -when I changed from Jan to Mar.
For this recent change of origin- my AF flight was canceled and therefore no fare difference. Any change of destination is re-priced.
(above told to me by KL/AF people)
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Old Nov 24, 20, 6:42 am
  #2168  
 
Join Date: Mar 2017
Location: AMS
Programs: BAEC Gold, Flying Blue Silver, TK M&S Nobody
Posts: 1,619
Originally Posted by Nigel Spencer View Post
i called yesterday to try change my March flights BUD-HNL-BUD but they quoted over 4000 as a fare difference. I quoted Bulletin 6 issued by Delta on 28th September 2020 but they said it didnt apply. Is it because mine is a voluntary change? The flight time of one of the flights has been changed but only by 60 minutes
As others said: you shouldn't need a cancellation to use Bulletin 6. Presumably you've rebooked this once [otherwise you couldn't be booked for March]? I wonder if they're looking at the rebooking date rather than the initial purchase date and claiming you're thus outside the scope of Bulletin 6...
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Old Nov 24, 20, 6:59 am
  #2169  
 
Join Date: Apr 2019
Posts: 34
Yes, i rebooked from November to March. The woman didnt mention anything about dates, just said Bulletin 6 didnt allow a change free of charge. I trie to direct her to the passage in the bulletin that allowed the change but she was having none of it and I didnt want to push things with her. She just wanted me off the phone, saying she’d send an email to the ‘back office’. It was them that decided on the 4K reprice. Turned out I was talking to AF, although I phoned a number from the Ddelta Website
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Old Nov 24, 20, 7:01 am
  #2170  
 
Join Date: Mar 2017
Location: AMS
Programs: BAEC Gold, Flying Blue Silver, TK M&S Nobody
Posts: 1,619
Originally Posted by Nigel Spencer View Post
Yes, i rebooked from November to March. The woman didnt mention anything about dates, just said Bulletin 6 didnt allow a change free of charge. I trie to direct her to the passage in the bulletin that allowed the change but she was having none of it and I didnt want to push things with her. She just wanted me off the phone, saying she’d send an email to the ‘back office’. It was them that decided on the 4K reprice. Turned out I was talking to AF, although I phoned a number from the Ddelta Website
Ah, yeah AF/KL do customer service for all three in the EU. If you want to call use the US number for actual DL people, or try iMessage [have to start from the iPhone app - don't know about Android] - that seems to be Delta people as it only opens at what would be 6 am Eastern. HUCA should sort you though.
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Old Nov 24, 20, 1:01 pm
  #2171  
 
Join Date: Apr 2019
Posts: 34
Originally Posted by etiene View Post
Ah, yeah AF/KL do customer service for all three in the EU. If you want to call use the US number for actual DL people, or try iMessage [have to start from the iPhone app - don't know about Android] - that seems to be Delta people as it only opens at what would be 6 am Eastern. HUCA should sort you though.

Spoke to Delta on iMessage and got flights changed to August 2021. Had to spoon feed them through Bulletin 6 but got there in the end.
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Old Nov 25, 20, 10:26 am
  #2172  
 
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, AA EXP, Delta Gold
Posts: 842
Originally Posted by Nigel Spencer View Post
Had to spoon feed them through Bulletin 6 but got there in the end.
I was quoted by the agent that for international travel it actually is Bulletin 5, after feeding them all the information.
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Old Nov 25, 20, 5:03 pm
  #2173  
 
Join Date: Apr 2011
Location: New York, NY
Posts: 358
I just changed my flights from December 1 (Bud-HNL), Dec 5 (HNL-JFK) and April 15 (JFK-BUD) to dates in June 2021 and September 2021 with DL on phone.

It took a while on the phone and once she came back saying it had to be done by March 2021 or fare difference would apply. She went back and checked with someone else and then the magic happened. Thanks to you, I was equipped with the fare rules and Bulletin 6. And now it's been rebooked.

Let's hope things are cool by June. I owe you all so much gratitude.
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Old Nov 26, 20, 8:19 am
  #2174  
 
Join Date: Aug 2007
Location: MOW, RU
Programs: KL Plat; BA Gold; A3 Silver; EY Gold; SU Gold
Posts: 2,429
AF sent information to agents this week that 006 tickets will no longer be reissued automatically on 057 in case of schedule changes. Someone mentioned this issue here. Not sure what exactly schedule changes had to be to trigger the reissue on 057 but it should not be the case now anyways.
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Old Nov 26, 20, 1:38 pm
  #2175  
 
Join Date: Jan 2010
Location: AMS, JFK/EWR/LGA
Programs: Flying Blue/Platinum, TK/Elite Plus, QR/Platinum, LH/FTL, Marriott/Platinum
Posts: 285
Another data point here: I have a Nov 29 departure from BUD to AMS, and AMS-stateside in Dec. iMessage'd Delta and mentioned both "park it" and Bulletin 5, got a very competent agent who confirmed that she will park this, issue my eCredit information and keep a note in my ticket that I intend to make use of Bulletin 5 in the future for a class to class travel rebooking/even change when booking window for 2022 opens up.

Very pleased. All in all good job, kudos to Delta on both the generous waiver policy and the efficient iMessage service.
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