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[PREM FARE GONE] KQ: Ams-add 450euro RT J

Old Sep 20, 2019, 10:33 pm
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Last edit by: Tokyoite
Kenya Airways (KQ) X9PR0KQ AMS to ADD
General notes


Category 3: Seasonal restrictions
PERMITTED 01JAN THROUGH 29JUN OR 14AUG THROUGH 20DEC ON THE FIRST INTERNATIONAL SECTOR.


Category 4: Flight restrictions
THE FARE COMPONENT MUST BE ON ONE OR MORE OF THE FOLLOWING ANY KQ FLIGHT OPERATED BY KQ.


Category 5: Advanced reservation/ticketing restrictions
RESERVATIONS ARE REQUIRED FOR ALL SECTORS. NOTE - ELECTRONIC TICKETING ONLY --- TICKETING REQUIRED AS PER THE TICKETING TIME LIMIT AND ADVANCE PURCHASE RULE IF APPLICABLE. THE MORE RESTRICTIVE TICKETING DEADLINE APPLIES. --- IF A TICKET IS USED OUT OF SEQUENCE KQ RESERVES THE RIGHT TO CANCEL THE PNR AND INVALIDATE TICKET FOR THE REMAINING SECTORS. --- IF A PASSENGER FAILS TO TRAVEL ON A SECTOR BOOKED KQ RESERVES THE RIGHT TO CANCEL REMAINING KQ SECTORS. --- IF A PASSENGER HOLDS MULTIPLE RESERVATIONS ON THE SAME SECTOR ON MULTIPLE FLIGHTS OR DATES WHERE IT IS LOGICALLY IMPOSSIBLE TO TRAVEL ALL SECTORS KQ RESERVES THE RIGHT TO CANCEL ALTERNATIVE SECTORS


Category 6: Minimum stay requirements
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO EARLIER THAN 7 DAYS AFTER DEPARTURE FROM FARE ORIGIN.


Category 7: Maximum stay requirements
TRAVEL FROM LAST STOPOVER MUST COMMENCE NO LATER THAN 3 MONTHS AFTER DEPARTURE FROM FARE ORIGIN.


Category 8: Stopover restrictions
2 STOPOVERS PERMITTED ON THE PRICING UNIT - 1 IN EACH DIRECTION AT EUR 75.00 EACH.


Category 10: Combinability
END-ON-END NOT PERMITTED. SIDE TRIPS NOT PERMITTED APPLICABLE ADD-ON CONSTRUCTION IS ADDRESSED IN MISCELLANEOUS PROVISIONS - CATEGORY 23. OPEN JAWS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM SINGLE OR DOUBLE OPEN JAWS WHICH CONSISTS OF NO MORE THAN 2 INTERNATIONAL FARE COMPONENTS AND THE OPEN SEGMENT AT ORIGIN MUST BE IN ONE COUNTRY. THE OPEN SEGMENT AT DESTINATION HAS NO RESTRICTIONS. MILEAGE OF THE OPEN SEGMENT MUST BE EQUAL/LESS THAN MILEAGE OF THE LONGEST FLOWN FARE COMPONENT. PROVIDED - WHEN THE OPEN SEGMENT OCCURS -WITHIN AFRICA OR WITHIN ANY ONE COUNTRY IN EUROPE COMBINATIONS ARE WITH ANY FARE FOR CARRIER AF/KL/AZ/ KQ BETWEEN NETHERLANDS/AREA 2 IN ANY RULE AND TARIFF. ROUND TRIPS/CIRCLE TRIPS FARES MAY BE COMBINED ON A HALF ROUND TRIP BASIS -TO FORM ROUND TRIPS/CIRCLE TRIPS. PROVIDED - COMBINATIONS ARE WITH ANY FARE FOR CARRIER AF/KL/AZ/KQ BETWEEN NETHERLANDS/AREA 2 IN ANY RULE IN ANY TARIFF.


Category 11: Blackout Dates
TRAVEL IS NOT PERMITTED 13DEC 19 THROUGH 12JAN 20.


Category 12: Surcharges
THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS - TICKETS MAY ONLY BE SOLD IN ANGOLA. A SURCHARGE OF 222 PERCENT OF THE FARE PER TICKET WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL. THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS - TICKETS MAY ONLY BE SOLD IN NIGERIA. A SURCHARGE OF 50 PERCENT OF THE FARE PER TICKET WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL. THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS - TICKETS MAY ONLY BE SOLD IN SUDAN. A SURCHARGE OF 131 PERCENT OF THE FARE PER TICKET WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL. THE PROVISIONS BELOW APPLY ONLY AS FOLLOWS - TICKETS MUST BE ISSUED ON KQ OR KL. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. OR - TICKETS MUST BE ISSUED ON KQ OR AF. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. OR - TICKETS MUST BE ISSUED ON KQ OR PW. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. OR - TICKETS MUST BE ISSUED ON KQ OR HR. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. OR - TICKETS MUST BE ISSUED ON KQ OR YO. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. OR - TICKETS MUST BE ISSUED ON KQ OR DL. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. OR - TICKETS MUST BE ISSUED ON KQ OR WB. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. OR - TICKETS MUST BE ISSUED ON KQ OR BP. TICKETS MAY BE ISSUED BY ELECTRONIC TICKETING. THERE IS NO CHARGE FOR TRAVEL PER COUPON. OTHERWISE A SURCHARGE OF USD 210.00 PER COUPON WILL BE ADDED TO THE APPLICABLE FARE FOR TRAVEL.


Category 14: Travel restrictions
VALID FOR TRAVEL COMMENCING ON/AFTER 18SEP 19 AND ON/ BEFORE 20JUN 20. ALL TRAVEL MUST BE COMPLETED BY MIDNIGHT ON 30JUN 20.


Category 15: Sales restrictions
TICKETS MUST BE ISSUED ON/AFTER 17SEP 19 AND ON/BEFORE 24SEP 19.


Category 16: Penalties
CHANGES BEFORE DEPARTURE CHARGE EUR 150.00. NOTE - CHARGE NO SHOW FEE WHERE APPLICABLE. AFTER DEPARTURE CHARGE EUR 150.00. NOTE - CHARGE NO SHOW FEE WHERE APPLICABLE. ANY TIME CHARGE EUR 215.00 FOR NO-SHOW. NOTE - CHARGE NO SHOW FEE WHERE APPLICABLE CANCELLATIONS BEFORE DEPARTURE TICKET IS NON-REFUNDABLE IN CASE OF REFUND. WAIVED FOR DEATH OF PASSENGER. NOTE - FREE TEXT - CANCELLATION FEE APPLIES IF THE FARE COMPONENT IS REFUNDED PLUS ANY APPLICABLE NO-SHOW PENALTY. WAIVED FOR DEATH OF PASSENGER. CANCELLATION/REFUND/NO-SHOW FEES ARE NOT COMMISSIONABLE ------------------------------------------------- AFTER DEPARTURE TICKET IS NON-REFUNDABLE IN CASE OF REFUND. WAIVED FOR DEATH OF PASSENGER. NOTE - AFTER DEPARTURE TICKET IS NON REFUNDABLE. WAIVED FOR DEATH OF PASSENGER. YQ/YR IS NOT REFUNDABLE


Category 18: Endorsements
THE ORIGINAL TICKET MUST BE ANNOTATED - VALID ON KQ ONLY- IN THE ENDORSEMENT BOX.


Category 19: Discounts
ACCOMPANIED CHILD 2-11 - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT 18 OR OLDER OR - INFANT UNDER 2 WITH A SEAT - CHARGE 75 PERCENT OF THE FARE. TICKET DESIGNATOR - CH AND PERCENT OF DISCOUNT. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT 18 OR OLDER OR - INFANT UNDER 2 WITHOUT A SEAT - CHARGE 10 PERCENT OF THE FARE. TICKET DESIGNATOR - IN AND PERCENT OF DISCOUNT. MUST BE ACCOMPANIED ON ALL FLIGHTS IN SAME COMPARTMENT BY ADULT 18 OR OLDER. IF THE FARE COMPONENT IS ON ONE OR MORE OF THE FOLLOWING ANY KQ FLIGHT OPERATED BY KQ ON DIRECT FLIGHTS UNACCOMPANIED CHILD 5-14. ID REQUIRED - CHARGE 100 PERCENT OF THE FARE PLUS USD 50.00. TICKET DESIGNATOR - UM0. NOTE - ROUNDTRIP WITHOUT TRANSFER -------------USD50 UNACCOMPANIED CHILD 5-14. ID REQUIRED - CHARGE 100 PERCENT OF THE FARE PLUS USD 100.00. TICKET DESIGNATOR - UM0. NOTE - ROUNDTRIP WITH TRANSFER -------------USD100


Category 23: Miscellaneous Fare Tags
THIS FARE MAY BE USED FOR ADD-ON CONSTRUCTION.


Category 25: Fare By Rule
ORIGINATING AMS - FARE BY RULE CATEGORY PROVISIONS EXIST OR - FARE BY RULE CATEGORY PROVISIONS EXIST


Category 31: Voluntary changes
IN THE EVENT OF CHANGES TO TICKETED FLIGHTS BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF KQ INTERNATIONAL FARES CHARGE EUR 150.00 FOR REISSUE OR HIGHEST FEE OF ALL FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. NO CHANGE TO 1ST FLIGHT COUPON 2. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 4. KQ FARES ARE USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT OR - REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 3. KQ FARES ARE USED 4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT - REFUND VIA EMD ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - BEFORE DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF KQ INTERNATIONAL FARES CHARGE EUR 365.00 FOR REISSUE OR HIGHEST FEE OF ALL FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING FARES IN EFFECT TODAY PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 3. KQ FARES ARE USED 4. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 5. ADV RES IS MEASURED FROM REISSUE DATE TO DEPARTURE OF PRICING UNIT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT - REFUND VIA EMD ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF KQ INTERNATIONAL FARES CHARGE EUR 150.00 FOR REISSUE OR HIGHEST FEE OF ALL FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 3. CHANGE IS BEFORE ORIGINAL SCHEDULED FLIGHT 4. KQ FARES ARE USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT - REFUND VIA EMD ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS. OR - AFTER DEPARTURE OF JOURNEY - APPLIES WITHIN TKT VALIDITY CERTAIN DOMESTIC REISSUE PROVISIONS MAY BE OVERRIDDEN BY THOSE OF KQ INTERNATIONAL FARES CHARGE EUR 365.00 FOR REISSUE OR HIGHEST FEE OF ALL FARE COMPONENTS - DISCOUNTS APPLY - NO FEE FOR INFANTS W/O SEAT AND REPRICE USING FARES IN EFFECT WHEN TKT WAS ISSUED PROVIDED ALL OF THE FOLLOWING CONDITIONS ARE MET- 1. WHEN NO INTL COUPONS REMAIN - ALL NEW TRAVEL MUST BE DOMESTIC 2. FULLY FLOWN FARE NOT REPRICED TO FURTHER POINT 3. CHANGE IS AFTER ORIGINAL SCHEDULED FLIGHT 4. KQ FARES ARE USED 5. NEW TKT HAS EQUAL OR HIGHER VALUE THAN PREVIOUS TKT 6. ALL RULE AND BOOKING CODE PROVISIONS ARE MET 7. ADV RES IS MEASURED FROM ORIGINAL TKT DATE TO DEPARTURE OF PRICING UNIT WHEN CHANGE RESULTS IN LOWER FARE IGNORE RESIDUAL THEN ADD-COLLECT - REFUND VIA EMD ENDORSEMENT BOX- HIGHER NON-REF AMT AND NEW ENDORSEMENTS.


Category 33: Voluntary cancellations
REFER TO PENALTIES CATEGORY 16


Category 35: Negotiated Fares
SALE IS RESTRICTED TO SPECIFIC AGENTS


Category 50: Application
KQ FARES FOR ALL AGENTS-PRIVATE-GLOBAL PROMO APPLICATION AREA THESE FARES APPLY WITHIN AREA 2. CLASS OF SERVICE THESE FARES APPLY FOR BUSINESS/ECONOMY CLASS SERVICE. TYPES OF TRANSPORTATION THIS RULE GOVERNS ONE-WAY AND ROUND-TRIP FARES. FARES GOVERNED BY THIS RULE CAN BE USED TO CREATE ROUND-TRIP/CIRCLE-TRIP JOURNEYS. CAPACITY LIMITATIONS THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT








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[PREM FARE GONE] KQ: Ams-add 450euro RT J

Old Jun 11, 2020, 10:03 am
  #181  
 
Join Date: Jan 2018
Posts: 83
Originally Posted by justflyaway
I went the chargeback route and finally got my money.
Really sad that I had to let this deal go though
Lucky you! I have tried the charge back option but as the transaction is older than 120 days, it's outside of the T&Cs and the bank didn't want to initiate it. I was pretty excited as I have never been to this part of Africa. I should even be at the airport RIGHT NOW. So yeah, really sad.

Travelgenio is simply terrible haha. As my flightis always pushed back, I can't get someone on the phone. I finally got my first email reply to one of my 5 service requests today:
we would like to provide the following possible alternatives:

Voucher:
Is possible request a voucher for an amount equal to the value of the ticket valid for the purchase of other Kenya Airways tickets to any destination served by them to be used within one year from the date of issue.

Refund:
We inform you that the airline does not allow full refund of your reservation due to the coronavirus.
In this case be done based on the fare rules: We are sorry to inform you that your ticket is non refundable.
We apologize for all the inconveniences this situation, beyond our control, may have caused.We remain at your disposal for any other questions,
As a reminder, this is what I received from Kenya Airways so for sure I should get a refund.

Kenya Airways regrets to inform you that the tickets sold to you were erroneously quoted due to a fare filing error. For this reason, we shall unfortunately not be able to honor your ticket as currently booked in business class.

We have since rebooked you in economy class and we will offer you a USD100 travel voucher which you can use for your next ticket purchase, as gesture of our apology.

We sincerely apologize for the inconvenience caused. Should you not be satisfied with the above option, you may either top up the difference totaling EUR1000 to retain your class of travel in business class or get a full refund from your point of purchase.

Please get in touch with us or your travel agent as soon as possible to avoid inconvenience at the airport on the day of travel.

Voucher is transferrable and should be used latest 31 May 2020 for purchases equal to or exceeding USD300

justflyaway likes this.
bonboncl is offline  
Old Jun 24, 2020, 3:48 pm
  #182  
 
Join Date: Sep 2010
Location: AMS
Posts: 198
Charge back completed and received my money back today.
Another user name to remember is offline  
Old Jun 26, 2020, 6:51 am
  #183  
 
Join Date: Feb 2020
Programs: Flying Blue Platinum
Posts: 9
Originally Posted by Another user name to remember
Charge back completed and received my money back today.
May i ask which credit card company you have?
shenkie85 is offline  
Old Jun 27, 2020, 3:09 am
  #184  
 
Join Date: Sep 2010
Location: AMS
Posts: 198
Originally Posted by shenkie85
May i ask which credit card company you have?
A Dutch ICS Bijenkorf card (MasterCard).
Another user name to remember is offline  
Old Jun 29, 2020, 1:22 am
  #185  
 
Join Date: Feb 2020
Programs: Flying Blue Platinum
Posts: 9
Originally Posted by Another user name to remember
A Dutch ICS Bijenkorf card (MasterCard).
Thanks.

I was curious cause Amex NL does not want to carry out my chargeback
shenkie85 is offline  
Old Jun 29, 2020, 6:43 am
  #186  
 
Join Date: Sep 2014
Programs: Flying Blue Plat, Air Europa Silver, IHG Plat, Accor Plat
Posts: 1,002
I got my charge back last month however after that Travelgenio sent a large file of documents trying to dispute the chargeback. I am curious to see what happens next.
HalconBCN is offline  
Old Apr 14, 2022, 1:23 pm
  #187  
 
Join Date: Sep 2019
Posts: 1
Talking Trip Done

So Its 2022 and I finished my journey on this error fare. It is a long story, but I was keeping on involuntary rebooking until It's finally happens. It was booked trough OTA and the best part was, that I always asked KQ to change PNR reservation and separately OTA to issue the tickets (I tell them KQ offers me new schedule, which they easily seen in PNR and no need reconfirm with Airline). The KQ agents often noticed that Fare Basis is in X and ticket is in O class, which should not be possible. We were very lucky and been able to book almost 3 weeks stopover in Kenya, where we wanted to stay. The way back then was 3 flights with layover NBO - ADD - NBO - AMS. Rebooking rules was firm and no rerouting was allowed, anyway we bended the rules this way. 1, we took positioning flight from PRG to AMS on KLM where we found, that our KQ flight to NBO was cancelled and we have been rebooked next day on KL - Economy. We got nice accommodation and been able visit some friends. Because I hold the original tickets in Business, I repeatedly return to ticketing counter of KL to complain involuntary downgrade until KLM upgraded us for free back to Business. Satisfaction! Because my goal was stay only in NBO and I found there was schedule change to our next leg NBO - ADD due to conflict in Ethiopia, I visit KQ office and was able cancel the entire roundtrip leg. KQ then rebook the tickets directly back to AMS. From AMS we had positioning flight on KLM to PRG in Economy, As I know KQ and KLM is able checkin luggages trough on separate reservations. The check-in agent was very experienced and did check our luggage directly to PRG without any additional fee, so we did not have to pay any overweight or additional pieces on positioning legs in Economy. Finally we enjoyed the EC261 thing. Both passengers get 600EUR compensation for cancelled flight, 75% fare refund for involuntary downgrade on leg AMS - NBO. Then 100% refund on our leg NBO - ADD - NBO. This was deal of my life and it covered almost the entire trip.
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Petr Ma is offline  

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