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[Premium Fare Gone]: EK:KUL-DXB in First Class RT for $1307

[Premium Fare Gone]: EK:KUL-DXB in First Class RT for $1307

Old Jan 23, 2019, 12:53 pm
  #391  
 
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 635
Originally Posted by meowskittles
I contacted Orbitz via phone and was told the refund could take up to 8 weeks.
That's what they also told me but I guess I am lucky because just a few days later it was refunded op my CC.
unusualtravelblog is offline  
Old Jan 24, 2019, 11:46 am
  #392  
 
Join Date: Jan 2019
Posts: 11
I didn't get full refund from mytrip.com
there are shortage of payment. Can anyone advise me.
How do i get back the balance of $150
WilliamAWL is offline  
Old Jan 24, 2019, 7:16 pm
  #393  
 
Join Date: Aug 2018
Posts: 20
Just received my refund this morning (full amount). Both parties (MH and Orbitz) are working well to expedite my refund process. Hope all will get their refund soon.

Planning to redeem the free ticket and see how it goes.

Cheers.
a_man_usia is offline  
Old Jan 24, 2019, 11:18 pm
  #394  
 
Join Date: Jul 2015
Location: SIN
Posts: 196
How does one redeem the free flight? Any details?
CX_newbie is offline  
Old Jan 24, 2019, 11:48 pm
  #395  
 
Join Date: Aug 2015
Location: AES
Posts: 64
The refund from MH arrived this morning. I got the refund for the Expedia booking fee about a week ago.

Originally Posted by CX_newbie
How does one redeem the free flight? Any details?
You need to call the number in the offer letter and inform them about the offer. After you have received your booking reference you need to send an email to the address in the offer letter and they will process the ticket. Need to be at least 30 days before travelling.
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afirm is offline  
Old Jan 29, 2019, 12:59 am
  #396  
 
Join Date: Jan 2019
Posts: 4
Anybody's booking is still alive?
oaikabob is offline  
Old Jan 29, 2019, 12:24 pm
  #397  
 
Join Date: Apr 2017
Location: FRA
Programs: UA 1K, Hilton Diamond
Posts: 147
Got a refund by Orbitz, but only for 1 passenger. Had tickets for two passengers under the same booking and used the same CC.
Not really getting the logic behind this but will wait another week and then reach out I guess.
flockavelliFT is offline  
Old Jan 29, 2019, 10:06 pm
  #398  
 
Join Date: Mar 2007
Location: BNE, OOL
Programs: QFF WP, VA SG, Hhonors Diamond
Posts: 361
Originally Posted by flockavelliFT
Got a refund by Orbitz, but only for 1 passenger. Had tickets for two passengers under the same booking and used the same CC.
Not really getting the logic behind this but will wait another week and then reach out I guess.
Same with me, and lost $60 on currency differences. Unsure whether to call Orbitz of MH.
k_sheep is offline  
Old Jan 30, 2019, 4:39 am
  #399  
 
Join Date: Sep 2012
Posts: 1,748
My refund from Orbitz is in. I lost $5 on the exchange
travelswithmyself is offline  
Old Feb 1, 2019, 8:49 pm
  #400  
 
Join Date: Mar 2007
Location: BNE, OOL
Programs: QFF WP, VA SG, Hhonors Diamond
Posts: 361
Still no refund for 2nd passenger. Have disputed the transaction via my CC.
k_sheep is offline  
Old Feb 27, 2019, 2:29 pm
  #401  
 
Join Date: Nov 2013
Programs: NZ
Posts: 1,540
If anyone is still interested in this fare, then I just wanted to say that I did submit a complaint to MAVCOM and have just received the following response:

"With regard to your complaint, the Commission has engaged with Malaysia Airlines Berhad (“MAB”) and based on our evaluation of the case, it was established that a system error had occurred, whereby MAB’s ticketing system had inadvertently published on various online travel agents websites, incorrect first class fares for the flights operated by MAB’s codeshare partner Emirates, for the route Kuala Lumpur to Dubai.

The Commission has observed that MAB had issued notices to the travel agencies and the affected consumers to inform on the system error, immediately after the discovery of the system glitch. The Commission has also found that MAB had offered the following service recovery options:
a) a full refund of the cancelled ticket price and waiver of cancellation and service fee; and
b) a complimentary economy return ticket inclusive of taxes on all MAB operated network, departing from Kuala Lumpur excluding Australia, New Zealand and Europe to each passenger.

Paragraph 12(1) of the Malaysian Aviation Consumer Protection Code (“MACPC”) states that in the case where a flight is cancelled, the operating airline shall offer passengers the compensation and care as specified in the First Schedule. The Commission wishes to highlight that MAB had offered the compensation and care in accordance with the First Schedule of the MACPC when they offered a full refund of the cancelled ticket price and waiver of cancellation and service fee. In addition to that, MAB had also offered a complimentary economy return ticket, subject to Terms and Conditions, to all the affected consumers.

Pursuant to your complaint that MAB had increased the of air fare after the air fare has been purchased, paragraph 4 of the MACPC states that subject to certain exceptions, an airline shall not increase the price of an air fare after the air fare has been purchased by the consumer. Based on our evaluation, the Commission wishes to highlight that MAB had cancelled all the tickets purchased by the consumers at the time the system error had occurred. Therefore, paragraph 4 of the MACPC is not applicable for this situation as the airline had cancelled the ticket.

In view of the foregoing, the Commission is satisfied that MAB has taken full responsibility of the unexpected system error and further rectified this issue in accordance with the provisions of the MACPC."

Perhaps as expected. Unfortunately the time frame for the free economy ticket does not work for me, so I will just have to let this one go. Moving on!!
minz56 is offline  
Old Mar 7, 2019, 2:36 pm
  #402  
sbq
 
Join Date: Jan 2012
Programs: LH, KLM Blue, Delta, TK ELITE, MS GOLD, SV, IHG PLATINUM
Posts: 25
Originally Posted by minz56
If anyone is still interested in this fare, then I just wanted to say that I did submit a complaint to MAVCOM and have just received the following response:

"With regard to your complaint, the Commission has engaged with Malaysia Airlines Berhad (MAB) and based on our evaluation of the case, it was established that a system error had occurred, whereby MABs ticketing system had inadvertently published on various online travel agents websites, incorrect first class fares for the flights operated by MABs codeshare partner Emirates, for the route Kuala Lumpur to Dubai.

The Commission has observed that MAB had issued notices to the travel agencies and the affected consumers to inform on the system error, immediately after the discovery of the system glitch. The Commission has also found that MAB had offered the following service recovery options:
a) a full refund of the cancelled ticket price and waiver of cancellation and service fee; and
b) a complimentary economy return ticket inclusive of taxes on all MAB operated network, departing from Kuala Lumpur excluding Australia, New Zealand and Europe to each passenger.

Paragraph 12(1) of the Malaysian Aviation Consumer Protection Code (MACPC) states that in the case where a flight is cancelled, the operating airline shall offer passengers the compensation and care as specified in the First Schedule. The Commission wishes to highlight that MAB had offered the compensation and care in accordance with the First Schedule of the MACPC when they offered a full refund of the cancelled ticket price and waiver of cancellation and service fee. In addition to that, MAB had also offered a complimentary economy return ticket, subject to Terms and Conditions, to all the affected consumers.

Pursuant to your complaint that MAB had increased the of air fare after the air fare has been purchased, paragraph 4 of the MACPC states that subject to certain exceptions, an airline shall not increase the price of an air fare after the air fare has been purchased by the consumer. Based on our evaluation, the Commission wishes to highlight that MAB had cancelled all the tickets purchased by the consumers at the time the system error had occurred. Therefore, paragraph 4 of the MACPC is not applicable for this situation as the airline had cancelled the ticket.

In view of the foregoing, the Commission is satisfied that MAB has taken full responsibility of the unexpected system error and further rectified this issue in accordance with the provisions of the MACPC."

Perhaps as expected. Unfortunately the time frame for the free economy ticket does not work for me, so I will just have to let this one go. Moving on!!
I managed to get free economy return ticket to Jeddah. The flight dates and times suited me as well. So a happy customer.
sbq is offline  
Old Mar 11, 2019, 10:03 pm
  #403  
 
Join Date: Aug 2018
Posts: 20
Managed to redeemed and flew the offered economy ticket. thank you MH despite the longgggggg longggg longggggg arguments and processes.
a_man_usia is offline  
Old Mar 14, 2019, 10:06 am
  #404  
 
Join Date: Dec 2017
Location: Homeless
Programs: Programless
Posts: 68
I brought the tickets from gate1.com and i still didnt get my refund!
Anyone here experienced this or booked from gate1?
Ephlong is offline  
Old Mar 17, 2019, 4:07 pm
  #405  
 
Join Date: Aug 2015
Location: AES
Posts: 64
I talked to a flight attendant in the bar onboard a flight from DXB to NRT the other day. We discussed the price differences between business class and first class. She said she had recently been on a flight from DXB to KUL where one customer had claimed he paid less than 800 USD for the flight in first class. So I guess someone were able to travel.
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