Jan 14, 2019, 10:34 am
Last edit by: kevinflyaway
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Please post you departure dates and routes below: March MARCH 07 BCN - FCO - LAX Madeiraportugal MARCH 11 PacificTwo MARCH 11 BCN-FCO-JFK UAPremierGuy MARCH 14 LAX - CDG - FCO - BCN Madeiraportugal MARCH 19 BCN-FCO-CDG GlennHaak MARCH 19 MAD-FCO-JFK beyounged MARCH 20 CDG-LAX GlennHaak MARCH 25 BCN-FCO-JFK JonEJacobs MARCH 25 JFK-FCO-MAD beyounged MARCH 28 LAX-FCO-BCN GlennHaak April APRIL 01 BCN-FCO-LAX - idiosyncrasy APRIL 04 BCN - FCO - CDG (+1) - LAX Mister Miles APRIL 05 JFK-FCO-BCN JonEJacobs APRIL 08 BCN - FCO - LAX - honzeek_cz APRIL 08 FCO-CDG JNLentertainment APRIL 09 CDG-LAX - JNLentertainment APRIL 09 LAX - JFK - FCO - BCN Mister Miles APRIL 23 LAX-CDG honzeek_cz APRIL 24 CDG-FCO-BCN honzeek_cz APRIL 25 MAD-LIN honzeek_cz APRIL 25 LAX-CDG-FCO-BCN idiosyncrasy APRIL 26 LIN-CDG-LAX honzeek_cz APRIL 29 LAX-FCO honzeek_cz APRIL 30 FCO-MAD honzeek_cz APRIL 30 MAD-FCO Maayan May MAY 01 FCO-LAX Maayan MAY 01 BCN-FCO-JFK ramalair MAY 02 BCN-FCO-JFK e30st MAY 02 BCN-FCO / MAY 03 FCO-LAX Travel-Quinten MAY 02 BCN-FCO-LAX Wildwater MAY 02 BCN-FCO / MAY 03 FCO-LAX bmibaby737 MAY 06 JFK-FCO-BCN (+1) e30st MAY 06 LAX-FCO-BCN (+1) Travel-Quinten MAY 06 LAX-FCO-BCN Wildwater MAY 06 LAX-JFK-FCO / MAY 07 FCO-BCN bmibaby737 MAY 08 LAX-FCO-MAD Maayan MAY 09 JFK-FCO-BCN ramalair MAY 09 LAX- FCO JNLentertainment MAY 09 FCO-BCN JNLentertainment September October November Nov 7 BCN - FCO - JFK ExpatSomchai Nov 11 JFK - FCO - BCN (+1) ExpatSomchai
[PREM FARE GONE] AZ: BCN - LAX £456 in J....
Feb 11, 2019, 7:44 pm
#571
Join Date: May 2014
Location: LAS
Programs: DL GM
Posts: 283
I was able to change my seats early on at AZ. Then I went to AF to select my seat, but then I couldn’t do any seats changes on AZ anymore. I assume this is a pretty common problem and chalked it up to IT. Have not thought much of it as everything is OK to fly.
As to downgrading at check in, wouldn’t that require a special flag on the reservation or our booking class to be revised? I assume we would simply show as being booked in business to the check in counter unless they went digging into the fare rules or was otherwise alerted? To my knowledge I was advertised and booked a business class ticket, I would be very angry should they tell me the day of I am being downgraded to Economy.
As to downgrading at check in, wouldn’t that require a special flag on the reservation or our booking class to be revised? I assume we would simply show as being booked in business to the check in counter unless they went digging into the fare rules or was otherwise alerted? To my knowledge I was advertised and booked a business class ticket, I would be very angry should they tell me the day of I am being downgraded to Economy.
Feb 11, 2019, 8:58 pm
#572
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
I was able to change my seats early on at AZ. Then I went to AF to select my seat, but then I couldn’t do any seats changes on AZ anymore. I assume this is a pretty common problem and chalked it up to IT. Have not thought much of it as everything is OK to fly.
As to downgrading at check in, wouldn’t that require a special flag on the reservation or our booking class to be revised? I assume we would simply show as being booked in business to the check in counter unless they went digging into the fare rules or was otherwise alerted? To my knowledge I was advertised and booked a business class ticket, I would be very angry should they tell me the day of I am being downgraded to Economy.
As to downgrading at check in, wouldn’t that require a special flag on the reservation or our booking class to be revised? I assume we would simply show as being booked in business to the check in counter unless they went digging into the fare rules or was otherwise alerted? To my knowledge I was advertised and booked a business class ticket, I would be very angry should they tell me the day of I am being downgraded to Economy.
Downgrading at check-in would be a tricky process, especially because contract staff would have to do that at an outstation (I don't think AZ has their own agents in MAD, BCN, VLC, AGP, except for a station manager).
Feb 12, 2019, 1:18 am
#573
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 939
While nothing is certain I highly doubt this. I can only really see this scenario happening where passengers are able to travel very quickly after booking before the airline has come to a decision on what to do with a mis-coded ticket sale.
AZ in this case have been aware of the issue for well over a month now.
If Alitalia were going to take action they would have taken the safe route and cancelled the tickets which is completely within their remit to do. It's the easiest solution they could take if they wanted to do so.
Downgrading passengers at the airport that have business class tickets with business class fare codes and an 'ok to fly' status would be far more murkier water for AZ and just add complexity to their airport operations.
I'm confident at this point that anyone that booked directly with AZ and using AZ on all legs will have the reservations honoured as ticketed.
AZ in this case have been aware of the issue for well over a month now.
If Alitalia were going to take action they would have taken the safe route and cancelled the tickets which is completely within their remit to do. It's the easiest solution they could take if they wanted to do so.
Downgrading passengers at the airport that have business class tickets with business class fare codes and an 'ok to fly' status would be far more murkier water for AZ and just add complexity to their airport operations.
I'm confident at this point that anyone that booked directly with AZ and using AZ on all legs will have the reservations honoured as ticketed.
Feb 12, 2019, 5:14 am
#574
Join Date: Mar 2013
Location: AMS
Posts: 579
I woud love to be wrong, but knowing AZ, I hihgly doubt they will honour. And remember LX, stance in RGN case. Cancelling now is not the easisest IMHO, because they might have to deal with nonrefundable bookings etc. If they downgrade at checkin, they just return part/all of your money (and they can keep it until you fly) and thats it. Remember they can downgrade you even if you buy legitimate ticket and there is nothing one can do about it.
Feb 12, 2019, 6:04 am
#575
Join Date: Feb 2015
Posts: 699
I woud love to be wrong, but knowing AZ, I hihgly doubt they will honour. And remember LX, stance in RGN case. Cancelling now is not the easisest IMHO, because they might have to deal with nonrefundable bookings etc. If they downgrade at checkin, they just return part/all of your money (and they can keep it until you fly) and thats it. Remember they can downgrade you even if you buy legitimate ticket and there is nothing one can do about it.
AZ was aware that this fare was mis-coded within 24hrs. That was the time for them to react. A week, maybe even two weeks after. And they could have done that absolutely legitimately with likely a few complaints from regulators that they would be able to weather. They chose not to - IMHO because probably a very limited amount of stock was affected,
If it was a fare code error - in that the fare code for bookings is actually an economy class fare code but mis-coded as 'Business' - they could have a leg to stand on downgrading at check in but even that would be dodgy ground.
As it stands - fares sold direct via AZ, over a month since AZ aware of the situation, fare code a bona fide Business Class fare, a very large gap between selling the tickets and the first passenger flying - I think that in all likelihood people will fly as ticketed. Sure, they might choose the crazy option of downgrading people at check in. But that will just cause them regulatory grief if it's not due to overbooking especially given the gap between people booking and flying.
Feb 12, 2019, 7:33 am
#577
Join Date: Jan 2019
Posts: 54
I just spoke with an AZ agent regarding my seat selection, he happily helped me to select my preferred seats, I asked him if everything looked fine and he said '' Everything is good sir welcome aboard''.
Honestly, I doubt anything will happen beyond this point, everything looks good I even received my seat selection confirmation from AZ with my ticket number stating Business class.
As Oxymore mentioned above don't forget your Esta/Visa and all the right documents.
All of you guys who have not booked position flights yet should as the ticket prices will increase if you keep waiting until last minute.
Honestly, I doubt anything will happen beyond this point, everything looks good I even received my seat selection confirmation from AZ with my ticket number stating Business class.
As Oxymore mentioned above don't forget your Esta/Visa and all the right documents.
All of you guys who have not booked position flights yet should as the ticket prices will increase if you keep waiting until last minute.
Feb 12, 2019, 1:34 pm
#579
Join Date: Jan 2019
Posts: 54
For us who managed to book it, we can call it flash sale as we don't like the word Error even though it was.
Feb 18, 2019, 4:56 am
#583
Join Date: Jan 2019
Programs: TP Gold / Star Alliance Gold
Posts: 16
What do you - FT's - think about prepare something, so that the first users can prepare themselves about any last minute problem.
Downgrade - what to do ? what to say ? what to expect ? what to claim ?
Cancelling - Here, in the EU, if they cancel less than 2 weeks before, they will need to pay compensation + full refund / reroute - https://ec.europa.eu/ireland/services/air-travel_en#5
I think at the moment there's 3 options. But i think they'll honour it and thats it.
Just the return, with AF (my case) and other affiliates, i'm very concerned with this.
Downgrade - what to do ? what to say ? what to expect ? what to claim ?
Cancelling - Here, in the EU, if they cancel less than 2 weeks before, they will need to pay compensation + full refund / reroute - https://ec.europa.eu/ireland/services/air-travel_en#5
I think at the moment there's 3 options. But i think they'll honour it and thats it.
Just the return, with AF (my case) and other affiliates, i'm very concerned with this.
Feb 18, 2019, 6:19 am
#584
Join Date: Aug 2016
Location: United Kingdom
Programs: BAEC Blue, Flying Blue Silver, Hilton Gold, Marriot Gold
Posts: 817
could be why. I logged my booking on the Delta app but cant remember if the error on alitalias website appeared before or after i logged it with delta.
Feb 18, 2019, 10:35 am
#585
Join Date: Sep 2006
Location: PRG, DRS, VIE
Programs: Marriott Titanium, BA Gold, A3 Gold
Posts: 939