Jan 14, 2019, 10:34 am
Last edit by: kevinflyaway
Code:
Please post you departure dates and routes below: March MARCH 07 BCN - FCO - LAX Madeiraportugal MARCH 11 PacificTwo MARCH 11 BCN-FCO-JFK UAPremierGuy MARCH 14 LAX - CDG - FCO - BCN Madeiraportugal MARCH 19 BCN-FCO-CDG GlennHaak MARCH 19 MAD-FCO-JFK beyounged MARCH 20 CDG-LAX GlennHaak MARCH 25 BCN-FCO-JFK JonEJacobs MARCH 25 JFK-FCO-MAD beyounged MARCH 28 LAX-FCO-BCN GlennHaak April APRIL 01 BCN-FCO-LAX - idiosyncrasy APRIL 04 BCN - FCO - CDG (+1) - LAX Mister Miles APRIL 05 JFK-FCO-BCN JonEJacobs APRIL 08 BCN - FCO - LAX - honzeek_cz APRIL 08 FCO-CDG JNLentertainment APRIL 09 CDG-LAX - JNLentertainment APRIL 09 LAX - JFK - FCO - BCN Mister Miles APRIL 23 LAX-CDG honzeek_cz APRIL 24 CDG-FCO-BCN honzeek_cz APRIL 25 MAD-LIN honzeek_cz APRIL 25 LAX-CDG-FCO-BCN idiosyncrasy APRIL 26 LIN-CDG-LAX honzeek_cz APRIL 29 LAX-FCO honzeek_cz APRIL 30 FCO-MAD honzeek_cz APRIL 30 MAD-FCO Maayan May MAY 01 FCO-LAX Maayan MAY 01 BCN-FCO-JFK ramalair MAY 02 BCN-FCO-JFK e30st MAY 02 BCN-FCO / MAY 03 FCO-LAX Travel-Quinten MAY 02 BCN-FCO-LAX Wildwater MAY 02 BCN-FCO / MAY 03 FCO-LAX bmibaby737 MAY 06 JFK-FCO-BCN (+1) e30st MAY 06 LAX-FCO-BCN (+1) Travel-Quinten MAY 06 LAX-FCO-BCN Wildwater MAY 06 LAX-JFK-FCO / MAY 07 FCO-BCN bmibaby737 MAY 08 LAX-FCO-MAD Maayan MAY 09 JFK-FCO-BCN ramalair MAY 09 LAX- FCO JNLentertainment MAY 09 FCO-BCN JNLentertainment September October November Nov 7 BCN - FCO - JFK ExpatSomchai Nov 11 JFK - FCO - BCN (+1) ExpatSomchai
[PREM FARE GONE] AZ: BCN - LAX £456 in J....
Feb 5, 2019, 7:39 am
#512
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
How far in advance did they notify you? In any case, even if you end up with a refund, it's worth a US DoT complaint and a complaint to the Spanish regulator (AESA) as well.
Stressing the fact that AZ contacted you more than a month after you booked the ticket.
Stressing the fact that AZ contacted you more than a month after you booked the ticket.
Feb 5, 2019, 7:48 am
#515
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
I would be quite confident that the call wasn't made by a "clueless" front-line representative in this case.
Last edited by Oxymore; Feb 5, 2019 at 7:53 am
Feb 5, 2019, 8:17 am
#517
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
I wonder if they could threaten the OTA with an ADM, or if they would just take control of the tickets. But yes, I doubt the OTAs will be happy to deal with that so long after the tickets have been issued. In the end, I am not sure it would make such a big difference as AZ is still flying the planes and letting people board them (or not). Maybe we can expect a good customer service gesture from good OTAs.
Feb 5, 2019, 8:34 am
#518
Join Date: Nov 2017
Programs: Skymiles, AAdvantage
Posts: 50
So they called back and I answered she said they are contacting people who booked through google flights. I told her I was not accepting their proposal and I booked directly with them and they should honor my ticket because it’s their fault. She said she understood and she was going to send my petition to her supervisor and headquarters and call me back within 72 hours. I also asked what would happen if I do nothing and I show up at the airport, would they put me back in economy even though all my tickets say business class? She replied that the receipt says business but ticket class is for economy. She never really addressed my question directly.
Feb 5, 2019, 8:41 am
#519
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
I wonder if they could threaten the OTA with an ADM, or if they would just take control of the tickets. But yes, I doubt the OTAs will be happy to deal with that so long after the tickets have been issued. In the end, I am not sure it would make such a big difference as AZ is still flying the planes and letting people board them (or not). Maybe we can expect a good customer service gesture from good OTAs.
Feb 5, 2019, 8:44 am
#520
Join Date: Jan 2019
Posts: 18
So they called back and I answered she said they are contacting people who booked through google flights. I told her I was not accepting their proposal and I booked directly with them and they should honor my ticket because it’s their fault. She said she understood and she was going to send my petition to her supervisor and headquarters and call me back within 72 hours. I also asked what would happen if I do nothing and I show up at the airport, would they put me back in economy even though all my tickets say business class? She replied that the receipt says business but ticket class is for economy. She never really addressed my question directly.
Feb 5, 2019, 8:44 am
#521
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
So they called back and I answered she said they are contacting people who booked through google flights. I told her I was not accepting their proposal and I booked directly with them and they should honor my ticket because it’s their fault. She said she understood and she was going to send my petition to her supervisor and headquarters and call me back within 72 hours. I also asked what would happen if I do nothing and I show up at the airport, would they put me back in economy even though all my tickets say business class? She replied that the receipt says business but ticket class is for economy. She never really addressed my question directly.
In any case, it kinda sounds like they were trying to get you to accept a "voluntary" refund or downgrade, otherwise I doubt she would have agreed to contact her supervisor, if a firm decision had been made not to honor the ticket. It also seems like the agent was at least nice to you (and actually called back after she said she would!). By all means, keep us posted.
Feb 5, 2019, 8:46 am
#522
Join Date: Aug 2016
Location: United Kingdom
Programs: BAEC Blue, Flying Blue Silver, Hilton Gold, Marriot Gold
Posts: 817
So they called back and I answered she said they are contacting people who booked through google flights. I told her I was not accepting their proposal and I booked directly with them and they should honor my ticket because it’s their fault. She said she understood and she was going to send my petition to her supervisor and headquarters and call me back within 72 hours. I also asked what would happen if I do nothing and I show up at the airport, would they put me back in economy even though all my tickets say business class? She replied that the receipt says business but ticket class is for economy. She never really addressed my question directly.
Feb 5, 2019, 8:53 am
#523
Join Date: Jan 2019
Posts: 18
Feb 5, 2019, 4:32 pm
#524
Join Date: Aug 2013
Location: C2c
Programs: GOLD: AZ....maybe :-P
Posts: 629
Feb 5, 2019, 5:41 pm
#525
Join Date: Nov 2017
Programs: Skymiles, AAdvantage
Posts: 50