Jan 14, 2019, 10:34 am
Last edit by: kevinflyaway
Code:
Please post you departure dates and routes below: March MARCH 07 BCN - FCO - LAX Madeiraportugal MARCH 11 PacificTwo MARCH 11 BCN-FCO-JFK UAPremierGuy MARCH 14 LAX - CDG - FCO - BCN Madeiraportugal MARCH 19 BCN-FCO-CDG GlennHaak MARCH 19 MAD-FCO-JFK beyounged MARCH 20 CDG-LAX GlennHaak MARCH 25 BCN-FCO-JFK JonEJacobs MARCH 25 JFK-FCO-MAD beyounged MARCH 28 LAX-FCO-BCN GlennHaak April APRIL 01 BCN-FCO-LAX - idiosyncrasy APRIL 04 BCN - FCO - CDG (+1) - LAX Mister Miles APRIL 05 JFK-FCO-BCN JonEJacobs APRIL 08 BCN - FCO - LAX - honzeek_cz APRIL 08 FCO-CDG JNLentertainment APRIL 09 CDG-LAX - JNLentertainment APRIL 09 LAX - JFK - FCO - BCN Mister Miles APRIL 23 LAX-CDG honzeek_cz APRIL 24 CDG-FCO-BCN honzeek_cz APRIL 25 MAD-LIN honzeek_cz APRIL 25 LAX-CDG-FCO-BCN idiosyncrasy APRIL 26 LIN-CDG-LAX honzeek_cz APRIL 29 LAX-FCO honzeek_cz APRIL 30 FCO-MAD honzeek_cz APRIL 30 MAD-FCO Maayan May MAY 01 FCO-LAX Maayan MAY 01 BCN-FCO-JFK ramalair MAY 02 BCN-FCO-JFK e30st MAY 02 BCN-FCO / MAY 03 FCO-LAX Travel-Quinten MAY 02 BCN-FCO-LAX Wildwater MAY 02 BCN-FCO / MAY 03 FCO-LAX bmibaby737 MAY 06 JFK-FCO-BCN (+1) e30st MAY 06 LAX-FCO-BCN (+1) Travel-Quinten MAY 06 LAX-FCO-BCN Wildwater MAY 06 LAX-JFK-FCO / MAY 07 FCO-BCN bmibaby737 MAY 08 LAX-FCO-MAD Maayan MAY 09 JFK-FCO-BCN ramalair MAY 09 LAX- FCO JNLentertainment MAY 09 FCO-BCN JNLentertainment September October November Nov 7 BCN - FCO - JFK ExpatSomchai Nov 11 JFK - FCO - BCN (+1) ExpatSomchai
[PREM FARE GONE] AZ: BCN - LAX £456 in J....
Jan 14, 2019, 7:40 am
#346
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
There is really no need. As Hollandair pointed out, AZ is very much aware of this fare. Also, CX828 is waiting for a callback from AZ (which may or may not happen, of course). If anything, the risk is for the individual booking, to get a rogue agent over the phone who would take upon himself to cancel the ticket (but then again, as far as we know, even "hostile" agents did nothing other than claim they'd "report" the booking).
Jan 14, 2019, 8:12 am
#347
Join Date: Jan 2019
Posts: 18
Since the error fare has been withdrawn wihtin an hour, AZ had plenty of time during the week to find every booking made with the error fare. Calling them (and not the outsourced agents) is nothing dangerous since I think they already know everything.
Jan 14, 2019, 9:05 am
#349
Join Date: Feb 2015
Posts: 699
My four stages of a 'flash sale' purchase.
Days 1 - 3: fully expect it to be not honoured.
Days 3 - 7: anxiously optimistic.
Days 8 - 30: cautiously confident.
Day 30+ : start looking at positioning flights. accom.
This is only where I book direct with the airline though. Some OTA's only do a once a month settlement with the airlines so I leave even longer if booked via one of them.
So at the moment, i'm cautiously confident
I never ever call the airline until the first people have reported back they have flown with no issues. The way I see it, if I know i'm flying flat for less than £500 return I can forgo the best seats if it involves phoning the airline. ANY would work for me.
Days 1 - 3: fully expect it to be not honoured.
Days 3 - 7: anxiously optimistic.
Days 8 - 30: cautiously confident.
Day 30+ : start looking at positioning flights. accom.
This is only where I book direct with the airline though. Some OTA's only do a once a month settlement with the airlines so I leave even longer if booked via one of them.
So at the moment, i'm cautiously confident
I never ever call the airline until the first people have reported back they have flown with no issues. The way I see it, if I know i'm flying flat for less than £500 return I can forgo the best seats if it involves phoning the airline. ANY would work for me.
Jan 14, 2019, 9:13 am
#350
Join Date: Aug 2013
Location: C2c
Programs: GOLD: AZ....maybe :-P
Posts: 629
My four stages of a 'flash sale' purchase.
Days 1 - 3: fully expect it to be not honoured.
Days 3 - 7: anxiously optimistic.
Days 8 - 30: cautiously confident.
Day 30+ : start looking at positioning flights. accom.
This is only where I book direct with the airline though. Some OTA's only do a once a month settlement with the airlines so I leave even longer if booked via one of them.
So at the moment, i'm cautiously confident
I never ever call the airline until the first people have reported back they have flown with no issues. The way I see it, if I know i'm flying flat for less than £500 return I can forgo the best seats if it involves phoning the airline. ANY would work for me.
Days 1 - 3: fully expect it to be not honoured.
Days 3 - 7: anxiously optimistic.
Days 8 - 30: cautiously confident.
Day 30+ : start looking at positioning flights. accom.
This is only where I book direct with the airline though. Some OTA's only do a once a month settlement with the airlines so I leave even longer if booked via one of them.
So at the moment, i'm cautiously confident
I never ever call the airline until the first people have reported back they have flown with no issues. The way I see it, if I know i'm flying flat for less than £500 return I can forgo the best seats if it involves phoning the airline. ANY would work for me.
Jan 14, 2019, 12:58 pm
#354
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,600
Jan 14, 2019, 1:23 pm
#355
Join Date: May 2013
Location: UK
Programs: BA Gold, Turkish Gold, Hilton Honours Diamond,Club Carlson Gold, IHG Platinum
Posts: 43
This fare is certainly not safe and guaranteed. . .
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
Jan 14, 2019, 1:30 pm
#356
Join Date: May 2018
Location: Prague
Posts: 46
This is a bit worrying. So if we turned up at the check-in desk and if we were downgraded to the economy cabin by AZ on the basis that we only booked an economy fare then we will have no recourse other than the 75% cost of the fare under EU regulations for downgrade. My understanding is that the 75% value is calculated on the base fare rather than the total cost including tax. Base fare is only £143 so would AZ try to minimise the damage by downgrading us and offer 75% of £143 as a refund? If this happens at the airport, most of us would find ourselves in a difficult situation as we would have spent money on hotels, positioning flights etc. I guess if the special fare has happened with some other airline then I guess we would be a bit more confident. Just that AZ has a horrible reputation and it is hard to trust this Airline
Jan 14, 2019, 1:42 pm
#357
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,600
Jan 14, 2019, 1:59 pm
#358
Join Date: Sep 2017
Location: AMS
Programs: Flying Blue Platinum | Flying Blue Petroleum | Hilton Gold | Marriott Gold | Shangri-La Jade
Posts: 306
I have my ticket confirmed in E class which is the business class fare with Alitalia. I have printed that and will show it in case and argue with them. Words like going to the court always work, it is their problem. But I think this is not what will happen. All of you are so scared but according to my experience I think we are all safe right now.
Imagine yourself at the checkin desk:
Cestamitulakapohvezdach: I would like to check in.
Agent: Sorry, but you'll be reseated in economy because there was a mistake
Cestamitulakapohvezdach: But I have a confirmation for business class, I will take you to court!
Agent: Okay, you're free to do so, but either way you will not be flying in business class today.
In the end you'll end up flying in economy or (if you to choose to) not at all and deal with all this afterwards, where a full refund would be the maximum you'd gain, perhaps with some MilleMiglia points for the inconvenience.
But if you're so sure of yourself, feel free to book positioning flights, non-refundable hotels, car hire and tours...
Jan 14, 2019, 2:05 pm
#359
Join Date: Feb 2015
Posts: 699
I’ve participated in many many a ‘flash sale’.
They have taken one of two paths:
1) honoured
2) cancelled.
I’ve never had a situation where I’ve arrived at the check in desk with an itinerary clearly stating J class and being told I was being reseated in Y. Sure, I guess there’s a first time for everything. But personally I think this is the most unlikely outcome, especially for those that book direct with the operating airline and allocated seats in the business class cabin.
As I mentioned in a previous post I think it’s those that booked via other airlines/OTA’s that are likely to have the slightly more uphill battle.
As many have said previously it’s best to wait until the first buyers have flown this fare and fed back. That’s if AZ doesn’t cancel before. But my feeling is - they knew of the mistake within hours and have done nothing so I’m quietly confident. In almost every case where my flash sale has not been honoured I’ve been notified within days, a week max. It doesn’t guarantee anything but Alitalia would just be making things more difficult for itself with each passing day it doesn’t actvif it’s to cancel.
They have taken one of two paths:
1) honoured
2) cancelled.
I’ve never had a situation where I’ve arrived at the check in desk with an itinerary clearly stating J class and being told I was being reseated in Y. Sure, I guess there’s a first time for everything. But personally I think this is the most unlikely outcome, especially for those that book direct with the operating airline and allocated seats in the business class cabin.
As I mentioned in a previous post I think it’s those that booked via other airlines/OTA’s that are likely to have the slightly more uphill battle.
As many have said previously it’s best to wait until the first buyers have flown this fare and fed back. That’s if AZ doesn’t cancel before. But my feeling is - they knew of the mistake within hours and have done nothing so I’m quietly confident. In almost every case where my flash sale has not been honoured I’ve been notified within days, a week max. It doesn’t guarantee anything but Alitalia would just be making things more difficult for itself with each passing day it doesn’t actvif it’s to cancel.
Jan 14, 2019, 2:09 pm
#360
Join Date: May 2018
Location: Prague
Posts: 46
If you really think this, I wish you good luck with every other flash sale in the future, words like: "going to court" don't impress airlines, because most people realize it is futile to do so and frankly, I agree, we know the game we play, you win some, you lose some.
Imagine yourself at the checkin desk:
Cestamitulakapohvezdach: I would like to check in.
Agent: Sorry, but you'll be reseated in economy because there was a mistake
Cestamitulakapohvezdach: But I have a confirmation for business class, I will take you to court!
Agent: Okay, you're free to do so, but either way you will not be flying in business class today.
In the end you'll end up flying in economy or (if you to choose to) not at all and deal with all this afterwards, where a full refund would be the maximum you'd gain, perhaps with some MilleMiglia points for the inconvenience.
But if you're so sure of yourself, feel free to book positioning flights, non-refundable hotels, car hire and tours...
Imagine yourself at the checkin desk:
Cestamitulakapohvezdach: I would like to check in.
Agent: Sorry, but you'll be reseated in economy because there was a mistake
Cestamitulakapohvezdach: But I have a confirmation for business class, I will take you to court!
Agent: Okay, you're free to do so, but either way you will not be flying in business class today.
In the end you'll end up flying in economy or (if you to choose to) not at all and deal with all this afterwards, where a full refund would be the maximum you'd gain, perhaps with some MilleMiglia points for the inconvenience.
But if you're so sure of yourself, feel free to book positioning flights, non-refundable hotels, car hire and tours...
Everyone is just talking and afraid of flying coach. That is how this "EF" world works. We should wait for the experience, not give thousands of hypothesis here with no solution.