Jan 14, 2019, 10:34 am
Last edit by: kevinflyaway
Code:
Please post you departure dates and routes below: March MARCH 07 BCN - FCO - LAX Madeiraportugal MARCH 11 PacificTwo MARCH 11 BCN-FCO-JFK UAPremierGuy MARCH 14 LAX - CDG - FCO - BCN Madeiraportugal MARCH 19 BCN-FCO-CDG GlennHaak MARCH 19 MAD-FCO-JFK beyounged MARCH 20 CDG-LAX GlennHaak MARCH 25 BCN-FCO-JFK JonEJacobs MARCH 25 JFK-FCO-MAD beyounged MARCH 28 LAX-FCO-BCN GlennHaak April APRIL 01 BCN-FCO-LAX - idiosyncrasy APRIL 04 BCN - FCO - CDG (+1) - LAX Mister Miles APRIL 05 JFK-FCO-BCN JonEJacobs APRIL 08 BCN - FCO - LAX - honzeek_cz APRIL 08 FCO-CDG JNLentertainment APRIL 09 CDG-LAX - JNLentertainment APRIL 09 LAX - JFK - FCO - BCN Mister Miles APRIL 23 LAX-CDG honzeek_cz APRIL 24 CDG-FCO-BCN honzeek_cz APRIL 25 MAD-LIN honzeek_cz APRIL 25 LAX-CDG-FCO-BCN idiosyncrasy APRIL 26 LIN-CDG-LAX honzeek_cz APRIL 29 LAX-FCO honzeek_cz APRIL 30 FCO-MAD honzeek_cz APRIL 30 MAD-FCO Maayan May MAY 01 FCO-LAX Maayan MAY 01 BCN-FCO-JFK ramalair MAY 02 BCN-FCO-JFK e30st MAY 02 BCN-FCO / MAY 03 FCO-LAX Travel-Quinten MAY 02 BCN-FCO-LAX Wildwater MAY 02 BCN-FCO / MAY 03 FCO-LAX bmibaby737 MAY 06 JFK-FCO-BCN (+1) e30st MAY 06 LAX-FCO-BCN (+1) Travel-Quinten MAY 06 LAX-FCO-BCN Wildwater MAY 06 LAX-JFK-FCO / MAY 07 FCO-BCN bmibaby737 MAY 08 LAX-FCO-MAD Maayan MAY 09 JFK-FCO-BCN ramalair MAY 09 LAX- FCO JNLentertainment MAY 09 FCO-BCN JNLentertainment September October November Nov 7 BCN - FCO - JFK ExpatSomchai Nov 11 JFK - FCO - BCN (+1) ExpatSomchai
[PREM FARE GONE] AZ: BCN - LAX £456 in J....
Jan 12, 2019, 9:51 am
#316
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,852
Just off the phone to Alitalia . . .
This fare is certainly not safe and guaranteed. . .
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
Jan 12, 2019, 9:56 am
#317
Join Date: Aug 2013
Location: C2c
Programs: GOLD: AZ....maybe :-P
Posts: 629
My 2 cents
Since they are aware about it I think they should have cancelled it if it was room to do it (as per the FLR-DUS).
Maybe they just want to scare you (us)?
Have you tried to call AF and check whether they are able to reserve the seats (and which one)?
Since they are aware about it I think they should have cancelled it if it was room to do it (as per the FLR-DUS).
Maybe they just want to scare you (us)?
Have you tried to call AF and check whether they are able to reserve the seats (and which one)?
Jan 12, 2019, 10:04 am
#318
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
This fare is certainly not safe and guaranteed. . .
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
Also, what’s up with them blaming Google Flights? You didn’t have to use GF to book this.
If they do follow up with you, then I’m sure it will be a relief to all of us to know what’s going on though.
Last edited by Oxymore; Jan 12, 2019 at 10:11 am
Jan 12, 2019, 10:33 am
#319
Join Date: Jan 2019
Posts: 54
I'm confused and have I have a bad feeling because i think the airline have something going on behind the scenes, as soon as I had booked the ticket I was able to select seats on AZ website but I can't do that anymore. I can only select my seat on the flight operated by AF.
Hope there is some news asap about what is going to happen.
Hope there is some news asap about what is going to happen.
Jan 12, 2019, 10:36 am
#320
Join Date: Jan 2019
Posts: 18
This fare is certainly not safe and guaranteed. . .
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
Just got off the phone to Alitalia. As I couldn't assign seats on AF or AZ website, I called the call center. Long story short, the ticket is not valid, his word's were "if I were at check in I would not let you on the flight". He seemed very aware of this issue specifically mentioning "you saw this fare on google flights". Apparently I will now be contacted within 24/48 hours by a different department and one of two options may occur - I fly as I thought booked, i.e. in business, or I am re-seated in coach. He was very dubious about the possibility of a refund stating "you might get a refund but I cannot guarantee anything at this stage". It was described as a "system error by the web department". Apparently they are investigating how the error occurred and whether pax booked a coach ticket and had access to business class seats or whether in the alternative it is just very low priced business fare. Either way there was a mapping error that they know about. Watch this space.....
I called them for the same issue, I coudl'nt select my seats. I phoned from France and was directed to their office in Albania. After checking my booking, the agent told me "there is an error. I can't select your seats, I'm going to report your booking because you paid a wrong price". Of course I understood what she meant. I told her I didn't understand and was just calling for seat selections. She was reapeating the same thing "I'm going to report to Alitalia", well I thought I called Alitalia, who are you then ... ? She didn't know that much about the error fare I guess but she was talking to me like I was a criminal and were about to be report to the police. It was on Thursday afternoon and was supposed to receive a call from Alitalia (the true one I guess), but still waiting ...
Jan 12, 2019, 10:38 am
#321
Join Date: Jan 2019
Posts: 18
I'm confused and have I have a bad feeling because i think the airline have something going on behind the scenes, as soon as I had booked the ticket I was able to select seats on AZ website but I can't do that anymore. I can only select my seat on the flight operated by AF.
Hope there is some news asap about what is going to happen.
Hope there is some news asap about what is going to happen.
I can still change my seat for my Delta flight on their website.
Jan 12, 2019, 11:11 am
#323
Join Date: Feb 2015
Posts: 699
I booked direct on Alitalia.com. Just checked my reservation. Still there, my chosen business class seats still showing and if I click on customise travel - select seats it still shows business class seat map.
It seems most having issues are those that booked at other airline/OTA sites.
It seems most having issues are those that booked at other airline/OTA sites.
Jan 12, 2019, 11:32 am
#325
Join Date: Jan 2019
Posts: 18
I booked direct on Alitalia.com. Just checked my reservation. Still there, my chosen business class seats still showing and if I click on customise travel - select seats it still shows business class seat map.
It seems most having issues are those that booked at other airline/OTA sites.
It seems most having issues are those that booked at other airline/OTA sites.
Jan 12, 2019, 12:02 pm
#326
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Same here, even though for somewhat different reasons. I have quite a few interactions with their call-centre (the UK/Bosnian numbers —i.e. those that I use the most— feed through the contact centre in Albania) mostly due to the fact that bookings made through our corporate travel agent cannot be amended (namely: choosing seats/adding special meals and the likes) directly through the website: believe it or not, it always ends up in an ‘argument’ when I merely try to tell them that special meals in business class may be requested even for short (and indeed medium) haul services; they persist in saying that this is not the case and even ‘tell me off’ up to the point when the conversation gets awkwardly animated (because of them, needless to say, I’m not really the sort of person screaming on the phone nor do I like wasting my time arguing with a customer services’ operator...). But then, I called LOT just yesterday and same outcome (call centre outsourced somewhere, but this surely can’t be the reason behind bad manners) — rude as hell and I had to ‘fight’ for a simple issue related to a missed connection. As a customer (and indeed frequent flyer — over 200 flights a year, 99% with work), it goes beyond the frustrating line, it’s just sad.
And on that bombshell, my apologies for the off-topic’s rant
G
And on that bombshell, my apologies for the off-topic’s rant
G
Last edited by AlicorporateUK; Jan 12, 2019 at 12:15 pm Reason: minor amendments.
Jan 12, 2019, 12:39 pm
#327
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 639
I don't get it why people are so hopeful. Alitalia has a bad reputation for error fares, though I see many people being certain they will honor it? I don't believe it will be honored as long as nobody flew this in business class. People who don't believe they can't put you in coach, Ethiopian airlines has done this before even on flights from/to Europe.
Please people, do not book unrefundable flights or hotels. You are taking risks and at the end, the people who made this mistake to book positioning flights will become the biggest complainers. You know you are "playing a game". You win some, you lose some. But don't expect too much from a company that is in financial problems.
Please people, do not book unrefundable flights or hotels. You are taking risks and at the end, the people who made this mistake to book positioning flights will become the biggest complainers. You know you are "playing a game". You win some, you lose some. But don't expect too much from a company that is in financial problems.
Jan 12, 2019, 1:53 pm
#330
Join Date: Aug 2013
Location: C2c
Programs: GOLD: AZ....maybe :-P
Posts: 629
I don't get it why people are so hopeful. Alitalia has a bad reputation for error fares, though I see many people being certain they will honor it? I don't believe it will be honored as long as nobody flew this in business class. People who don't believe they can't put you in coach, Ethiopian airlines has done this before even on flights from/to Europe.
Please people, do not book unrefundable flights or hotels. You are taking risks and at the end, the people who made this mistake to book positioning flights will become the biggest complainers. You know you are "playing a game". You win some, you lose some. But don't expect too much from a company that is in financial problems.
Please people, do not book unrefundable flights or hotels. You are taking risks and at the end, the people who made this mistake to book positioning flights will become the biggest complainers. You know you are "playing a game". You win some, you lose some. But don't expect too much from a company that is in financial problems.
Of course they did big mess with the flr-dus ef but I'm not sure we can say it is their usual behavior
Is really so important to seat at 1A or 3 K?
