Jan 14, 2019, 10:34 am
Last edit by: kevinflyaway
Code:
Please post you departure dates and routes below: March MARCH 07 BCN - FCO - LAX Madeiraportugal MARCH 11 PacificTwo MARCH 11 BCN-FCO-JFK UAPremierGuy MARCH 14 LAX - CDG - FCO - BCN Madeiraportugal MARCH 19 BCN-FCO-CDG GlennHaak MARCH 19 MAD-FCO-JFK beyounged MARCH 20 CDG-LAX GlennHaak MARCH 25 BCN-FCO-JFK JonEJacobs MARCH 25 JFK-FCO-MAD beyounged MARCH 28 LAX-FCO-BCN GlennHaak April APRIL 01 BCN-FCO-LAX - idiosyncrasy APRIL 04 BCN - FCO - CDG (+1) - LAX Mister Miles APRIL 05 JFK-FCO-BCN JonEJacobs APRIL 08 BCN - FCO - LAX - honzeek_cz APRIL 08 FCO-CDG JNLentertainment APRIL 09 CDG-LAX - JNLentertainment APRIL 09 LAX - JFK - FCO - BCN Mister Miles APRIL 23 LAX-CDG honzeek_cz APRIL 24 CDG-FCO-BCN honzeek_cz APRIL 25 MAD-LIN honzeek_cz APRIL 25 LAX-CDG-FCO-BCN idiosyncrasy APRIL 26 LIN-CDG-LAX honzeek_cz APRIL 29 LAX-FCO honzeek_cz APRIL 30 FCO-MAD honzeek_cz APRIL 30 MAD-FCO Maayan May MAY 01 FCO-LAX Maayan MAY 01 BCN-FCO-JFK ramalair MAY 02 BCN-FCO-JFK e30st MAY 02 BCN-FCO / MAY 03 FCO-LAX Travel-Quinten MAY 02 BCN-FCO-LAX Wildwater MAY 02 BCN-FCO / MAY 03 FCO-LAX bmibaby737 MAY 06 JFK-FCO-BCN (+1) e30st MAY 06 LAX-FCO-BCN (+1) Travel-Quinten MAY 06 LAX-FCO-BCN Wildwater MAY 06 LAX-JFK-FCO / MAY 07 FCO-BCN bmibaby737 MAY 08 LAX-FCO-MAD Maayan MAY 09 JFK-FCO-BCN ramalair MAY 09 LAX- FCO JNLentertainment MAY 09 FCO-BCN JNLentertainment September October November Nov 7 BCN - FCO - JFK ExpatSomchai Nov 11 JFK - FCO - BCN (+1) ExpatSomchai
[PREM FARE GONE] AZ: BCN - LAX £456 in J....
Jan 6, 2019, 7:30 pm
#241
Join Date: May 2014
Posts: 29
I purchased on Alitalia's website and decided to cancel it before the 24 hours have passed. Called Alitalia and both representatives told me I could not cancel it because the 24 hour rule was not valid as I purchased a flight that originates in Spain. I mentioned the DOT 24h window but they didn't care. So I asked for an e-mail address and sent them an e-mail within the 24 hour period so there was some form of guarantee I have requested it to be cancelled before the 24 hours have passed. I thought the DOT rule should apply to any flight and any carrier that has an airport in the USA. Shouldn't the DOT rule apply to this BCN-LAX route on AZ flight?
Jan 6, 2019, 7:34 pm
#242
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,602
I purchased on Alitalia's website and decided to cancel it before the 24 hours have passed. Called Alitalia and both representatives told me I could not cancel it because the 24 hour rule was not valid as I purchased a flight that originates in Spain. I mentioned the DOT 24h window but they didn't care. So I asked for an e-mail address and sent them an e-mail within the 24 hour period so there was some form of guarantee I have requested it to be cancelled before the 24 hours have passed. I thought the DOT rule should apply to any flight and any carrier that has an airport in the USA. Shouldn't the DOT rule apply to this BCN-LAX route on AZ flight?
Jan 6, 2019, 7:39 pm
#243
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,378
I am not even sure Expedia got to ticket mine so it might not have even got that far and they couldn’t ticket it when they tried, C’est la vie.. clearly AZ don’t have the PR to keep up that Cathay Pacific did so fingers crossed for the rest of you,
Jan 7, 2019, 12:37 am
#245
Join Date: Sep 2017
Location: AMS
Programs: Flying Blue Platinum | Flying Blue Petroleum | Hilton Gold | Marriott Gold | Shangri-La Jade
Posts: 306
Jan 7, 2019, 12:46 am
#246
Join Date: Apr 2018
Programs: KLM Flying Blue Platinum, Hilton Honors Platinum
Posts: 42
Yes, the authorization on my card has been captured as well. This is most likely an automated process, but does mean that if Alitalia doesn’t honor the fare they need to refund the tickets.
Jan 7, 2019, 1:16 am
#247
Join Date: Jun 2012
Posts: 758
I purchased on Alitalia's website and decided to cancel it before the 24 hours have passed. Called Alitalia and both representatives told me I could not cancel it because the 24 hour rule was not valid as I purchased a flight that originates in Spain. I mentioned the DOT 24h window but they didn't care. So I asked for an e-mail address and sent them an e-mail within the 24 hour period so there was some form of guarantee I have requested it to be cancelled before the 24 hours have passed. I thought the DOT rule should apply to any flight and any carrier that has an airport in the USA. Shouldn't the DOT rule apply to this BCN-LAX route on AZ flight?
or
https://www.alitalia.com/en_us/suppo...s-refunds.html
Your first step is to be 100% sure that your ticket was issued in USA (which should be your case if you used Alitalia U.S. version) but it's always better if you double check it.
Jan 7, 2019, 2:27 am
#248
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
Charges also put through now. Booking still intact on AZ website.
After the weekend I'm starting to look what to do when in LA for 3 days
(I know we have to wait, but for me this is half the fun)
After the weekend I'm starting to look what to do when in LA for 3 days
(I know we have to wait, but for me this is half the fun)
Jan 7, 2019, 3:39 am
#249
Join Date: Feb 2015
Posts: 699
Will be interesting to see if AZ makes any 'announcement' about honouring or cancelling these reservations.
In recent times we've seen airlines like CX and NZ announcing formally they will be honouring their 'mapping errors'. However others that I have booked (SU WAW-ICN and PR LHR-HKG-LHR) there was no word one way or another, the reservations just remained intact.
The issue I have with AZ using 'fare mapping error' as an excuse is that (for me) it didn't seem to follow the same course as times previous I experienced these mapping error fares. I profess to be no expert at all and can only go by the searches and results I myself have made but generally in the past availability is WIDE open during the sale period of the mis-mapped fare (as it's usually just a regular discounted economy one). In the case with AZ (although I was only looking for SEP/OCT) I found one departure date in SEP and one in OCT.
In recent times we've seen airlines like CX and NZ announcing formally they will be honouring their 'mapping errors'. However others that I have booked (SU WAW-ICN and PR LHR-HKG-LHR) there was no word one way or another, the reservations just remained intact.
The issue I have with AZ using 'fare mapping error' as an excuse is that (for me) it didn't seem to follow the same course as times previous I experienced these mapping error fares. I profess to be no expert at all and can only go by the searches and results I myself have made but generally in the past availability is WIDE open during the sale period of the mis-mapped fare (as it's usually just a regular discounted economy one). In the case with AZ (although I was only looking for SEP/OCT) I found one departure date in SEP and one in OCT.
Jan 7, 2019, 12:26 pm
#251
Join Date: Jan 2010
Location: Rotterdam
Programs: AMEX Platinum, BA Gold, Flying Blue Platinum, Marriott Platinum Elite, Hertz President's Circle
Posts: 1,280
Jan 7, 2019, 12:46 pm
#254
Join Date: Aug 2011
Location: PWM/CDG
Programs: AF/KL Plat, AA Plat, HH Diamond
Posts: 789
Thank you for the screenshot. I was wondering if it was actually communication from AZ (and that's where I had looked on Twitter), but it's one person's report, so we can't know if his itinerary was actually ticketed in the first place, nor if it's the OTA that took action or AZ themselves.
Jan 7, 2019, 12:51 pm
#255
Join Date: Jan 2019
Posts: 54
No problem. That's what I thought too maybe the passengers itinerary was not ticketed and hence why they canceled it.
My ticket is still valid though, I would recommend you guys to download the Alitalia app and add your ticket into the app so you check daily for a few days if the itinerary still is there.
My ticket is still valid though, I would recommend you guys to download the Alitalia app and add your ticket into the app so you check daily for a few days if the itinerary still is there.