Dec 31, 2018, 9:41 pm
Last edit by: alexj7
CAUTION - TURNAROUND
"One customer did have issues. Wang Guanran, who documents his travels on hktravelblog.com, had his plans to travel to New York on Wednesday cut short when he was prevented from flying by immigration officials in Vietnam... he was detained by Vietnamese immigration officials, who said it was illegal to return to his city of origin while in transit." - Source:SCMP, 2 January 2019
Also https://rapidtravelchai.boardingarea...-direct-turns/
Visa Information: check out the Vietnam visa/VOA thread in the Asia forum. You can get either a visa on arrival where you get the stamp on arrival) or a "looseleaf" visa in advance from a VN Consulate in the US (which allows you to go straight to the immigration queue). There are sometimes lines for the VOA stamp and so the loosleaf approach can save you some time.
Seat Assignments
per NWPlatinum below - Cathay blocks out all seats except for 2D for some reason. I never understood the reasoning behind this but in any event just contact them for a seat assignment and they’ll let you have your choice. They like to block out seats for people with bassinets and babies. But you can usually get 2A, which is the best see if you’re solo traveler. Just say I want seat 2A and I’ll move if requested at the airport (never was asked to move)
Basic Visa Options for US Citizens
1. One month, one entry
2. One month, multiple entries
3. Three months, one entry
4. Three months, multiple entries
5. One year, multiple entries
Everyone needs an e-visa approval before boarding if they will enter the country. (e.g. clear customs). Connecting flights - even on separate tickets - do not require a visa IF IF IF the connecting airline has a counter in the transit area. (The airline may have their own rules.) Going back to the same country is not allowed without clearing customs first.
Expect the visa check at your point of departure. (Computer will flag your ticket.) The actual stamp is received on arrival (in most cases). (There is also the possibility of a visa insert with no need to go to 'visa on arrival'.)
Official Site: Embassy of the Socialist Republic of Vietnam in the United States
Lounge Access (Access Requirements)
JFK - AA Flagship First (F Departure)
ORD - British Airways Club / First Lounge T5 (J / F departures). AA Flagship lounge T3 (logistics in this post)
BOS
SFO - CX Lounge Terminal A (F or J Departure)
YVR - CX Lounge Gate 67
HKG
HAN - Song Hong Lounge (KA) or ACV/NIA Business Lounge (KA)
DAD
Current status:
- Deal is no longer active (can't book this anymore)
Mainstream media coverage:
- Cathay Pacific says it will honour first and business-class tickets sold in error in move that could cost it millions [SCMP, 2 January 2019]
- Cathay Pacific error sees $16,000 flights sold for $675 [The Guardian, 2 January 2019]
- Bloomberg article by Kyunghee Park
- South China Morning Post article by Danny Lee
- Follow up article from Danny Lee SCMP with individual anecdotes and analyst comments.
- Oriental Daily Hong Kong & Macao news article discussing the fare via lens of airline "mismanagement" (Chinese)
Post your trip dates and itinerary here:
Please use (+1) to denote you are in F and can guest someone (or more than 1 person) into the F lounges in HKG.
January:
1/9: KA 294 HAN-HKG - tonykline1947 (+1)
1/10: CX 888 HKG-YVR - tonykline1947 (+1)
1/18: KA 296 HAN-HKG - SOWK
1/19: CX 888 HKG-YVR - SOWK
1/21: KA 227 DAD-HKG - Governator
1/21: KA 227 DAD-HKG - usairchairman (+1)
1/21: CX 840 HKG-JFK - usairchairman (+1)
1/21: CX 846 HKG-JFK - Governator
1/22: CX 845 JFK-HKG - Governator
1/23: KA 220 HKG-DAD - Governator (won't fly this one)
1/23: CX5227 DAD-HKG rbAA
1/23: CX840 HKG-JFK rbAA (can guest at Wing FC or Pier FC as I have 5hrs+)
1/26: CX 227 DAD-HKG - Synd(+1)
1/26: CX 846 HKG-JFK - Synd(+1)
1/29 KA 227 DAD-HKG - miffSC
1/29 CX 846 HKG-JFK - miffSC
1/30: CX 831 JFK-HKG - Synd (+1)
1/30: CX 865 JFK - YVR - HKG - ss2k(+1) can guest someone at JFK Flagship dining (i think)
February:
2/1: CX 220 - HKG - DAD - Synd (+1) - will try not to fly this one
2/1: CX 220 - HKG - DAD - ss2k (+1) - will probably stay in DAD for couple of days if anyone wants to join
2/2: CX865 JFK-YVR-HKG rbAA (can guest at JFK AA FL FC)
2/3 - KA 227 - DAD-HKG - swgsword, Pochama
2/3 - CX 840 - HKG-JFK - Pochama
2/4 - CX 888 - HKG-YVR-JFK - swgsword (+1, also FL at JFK)
2/4: CX5220 HKG-DAD rbAA (tight connection :50 so no lounge time unless I misconnect)
2/10: CX 764 SGN-HKG - zebes
2/11: CX 806 HKG-ORD - zebes
2/15: CX 831 JFK-HKG - usairchairman (+1)
2/15: CX 812 HKG-BOS - AnttiV
2/16: KA 220 HKG-DAD - usairchairman (+1)
2/18 CX 872 HKG-SFO - princesakura (+1)
2/19: KA 296 HAN-HKG - IncaTrails
2/19: CX 812 HKG-BOS - IncaTrails
2/22: CX 811 BOS-HKG - AnttiV
March:
3/01: CX 807 ORD-HKG - zebes
3/01 CX ### HAN-HKG - billbligh (+3)
3/02 CX888 HKG-YVR (0100) billybligh(+3)
3/03: CX 767 HKG-SGN - zebes
3/03: CX 764 SGN-HKG - zebes
3/04: CX 806 HKG-ORD - zebes
3/05: CX1790 HAN-HKG - dordal
3/06: CX872 HKG-SFO - dordal
3/08: CX 873 SFO-HKG - princesakura
3/11: KA 223 DAD-HKG - SiempreBCNJFK
3/12: CX 888 HKG-YVR-JFK - SiempreBCNJFK
3/12: CX 865 YVR-HKG - SOWK
3/13: CX 1791 HKG-HAN - SOWK
3/14: CX 5227 DAD-HKG - Hudute
3/14: CX 840 HKG-JFK - Hudute
3/15: CX 5527 DAD-HKG - Frebay (+1)
3/15: CX 840 HKG-JFK - Frebay (+1)
3/15: CX 845 JFK-HKG - SiempreBCNJFK
3/16: KA 228 HKG-DAD - SiempreBCNJFK
3/17: KA 227 DAD-HKG - SiempreBCNJFK
3/17: CX 890 HKG-EWR - SiempreBCNJFK
3/18: CX 872 HKG-SFO - princesakura (+1)
3/20: CX ### HKG-JFK - tcormier (+2)
3/20: CX 888 HKG-(YVR)-JFK - captainstubing (+1)
3/22: CX 831 JFK-HKG - captainstubing
3/22: CX 840 HKG-JFK - jongesander (+1)
3/25: CX 899 EWR-HKG - SiempreBCNJFK
3/26: KA 226 HKG-DAD - SiempreBCNJFK
3/26: CX 845 JFK-HKG - swgsword
3/27: KA 220 HKG-DAD - swgsword (+1)
3/27: KA ### HAN-HKG - Mauibaby2008
3/27: CX ### HKG-JFK - Mauibaby2008
3/28: CX 766 SGN-HKG - SiempreBCNJFK
3/28: CX 846 HKG-JFK - SiempreBCNJFK
3/29: CX 5296 HAN-HKG - LHG
3/29: CX 872 HKG-SFO - LHG
3/29: CX 807 ORD-HKG - zebes
3/31: CX 767 HKG-SGN - zebes
April:
4/3 CX 845 JFK-HKG - miffSC
4/4 KA 220 HKG-DAD - miffSC
4/6 KA 294 HAN-HKG - frisbfreek
4/7 CX 830 HKG-JFK - frisbfreek (+1)
4/13: KA 294 HAN-HKG - bostonbali (+1)
4/13: KA 294 HAN-HKG - swgsword
4/14: CX 888 HKG-YVR-JFK bostonbali (+1)
4/14: CX 888 HKG-YVR-JFK swgsword (+1)
4/19: KA 298 HAN-HKG shek3112
4/19: CX 846 HKG-JFK shek3112 (+3)
4/19: CX 806 HKG-ORD Oshkosh105 (+1)
4/20: CX 807 ORD-HKG Oshkosh105
4/29: CX 845 JFK-HKG shek3112 (+3)
4/30: KA 299 HKG-HAN shek3112 (may change)
4/30: KA 221 DAD-HKG - driveswith (+1)
May:
5/1: CX 888 HKG-YVR - driveswith (+1)
5/1: CX 888 YVR-JFK - driveswith (+1)
5/8: CX 845 JFK-HKG - driveswith (+1)
5/8: KA 221 DAD-HKG - zip10001
5/8: CX 840 HKG-JFK - zip10001
5/10: CX 873 SFO-HKG - dordal
5/11: CX5297 HKG-HAN - dordal
5/11: KA 296 HAN-HKG - james_yuen (+1)
5/12: CX 888 HKG-YVR - james_yuen (+1)
5/12: CX 5294 HAN-HKG - dordal
5/13: CX 872 HKG-SFO - dordal
5/13: BA 28 HKG-LHR - driveswith (+1)
5/15 CX865 YVR-HKG - james_yuen (+1)
5/16 KA 299 HKG-HAN - james_yuen (+1)
5/19: CX 845 JFK-HKG - Frebay (+1)
5/20: CX 5224 HKG-DAD - Frebay (+1)
5/21: KA 296 HAN-HKG - AndrewT84
5/22: CX 872 HKG-SFO - AndrewT84
5/24: CX 811 BOS-HKG - IncaTrails
5/25: KA 297 HKG-HAN - IncaTrails
5/28: CX 764 SGN-HKG - JetSetDave
5/28: CX 858 HKG-SEA - JetSetDave
5/30: CX 841 JFK-HKG - zip10001
5/31: KA 224 HKG-DAD - zip10001
5/31: CX 5294 (KA) HAN-HKG maverikbc (+1)
June:
6/1: CX 888 HKG-YVR maverikbc (+1)
6/2: KA 221 DAD-HKG - sgan317 (+2)
6/2: CX 840 HKG-JFK - sgan317 (+2)
6/2: KA 221 DAD-HKG - greendx
6/2: CX 840 HKG-JFK - greendx
6/3: CX 888 HKG-JFK - JALOO5-Flyer
6/8: KA 296 HAN-HKG - Mrow (+1)
6/8: CX 846 HKG-JFK - Mrow (+1)
6/8: CX 766 SGN-HKG - Quanh79 (+3)
6/8: CX 846 HKG-JFK - Quanh79 (+3)
6/8: KA 296 HAN-HKG - UAPremierGuy
6/8: CX 840 HKG-JFK - UAPremierGuy
6/8: KA 221 DAD-HKG - Evianon
6/8: CX 840 HKG-JFK - Evianon (+1)
6/9: KA 294 DAD-HKG - Frebay (+1)
6/10: CX 872 HKG-SFO - Frebay (+1)
6/10: CX 845 JFK-HKG - UAPremierGuy
6/11: CX 845 JFK-HKG - Evianon
6/12: KA 220: HKG-DAD - Evianon
6/12: CX 841 JFK-HKG - Mrow (+1)
6/12: CX 845 JFK-HKG - Hudute
6/13: KA 299 HKG-HAN - Mrow (+1)
6/13: CX 5220 HKG-DAD - Hudute
6/17: KA 225 DAD-HKG - CruisingAlitiude47
6/18: CX 830 HKG-JFK - CruisingAlitiude47
6/22: KA 294 HAN-HKG - FormallyKnownAs (+1)
6/22: CX 830 HKG-YVR - FormallyKnownAs (+1)
6/22: CX 888 HKG-JFK - FormallyKnownAs (+1)
6/22: KA 221 DAD-HKG ZohyeahZ (+2)
6/22: CX 840 HKG-JFK ZohyeahZ (+2)
6/28: CX 865 JFK-HKG - greendx
6/30: KA 220 HKG-DAD - greendx
July:
7/3: CX 857 SEA-HKG - JetSetDave
7/4: CX 767 HKG-SGN - JetSetDave
7/4: KA 294 HAN-HKG - Majuki
7/4 CX 872 SFO-HKG - princesakura
7/5: CX 872 HKG-SFO - Majuki
7/5: KA 227 DAD-HKG - afirm (+1)
7/6: CX 888 HKG-YVR-JFK- afirm (+1)
7/7: CX 841 JFK-HKG - afirm (+1)
7/8: KA 224 HKG-DAD - afirm (+1)
7/8: KA 296 HAN-HKG - terryversay (+1)
7/8: CX 840 HKG-JFK - terryversay (+1)
7/8: CX 872 - HKG-SFO - princesakura
7/9: CX 841 JFK-HKG - JALOO5-Flyer
7/11: CX 873 SFO-HKG - AndrewT84
7/12: KA 297 HKG-HAN - AndrewT84
7/12: CX 845 JFK-HKG - CruisingAltitude47
7/13: KA 220 HKG-DAD - CruisingAltitude47
7/14: KA 221 DAD-HKG - nutty92 (+2)
7/14: CX 840 HKG-JFK - nutty92 (+2)
7/14: CX 1764 SGN-HKG - chitink (+2)
7/15: CX 806 HKG-ORD - chitink (+2)
7/17: CX 840 HKG-JFK - danfl44 (+1)
7/20: CX 865 JFK-HKG zOhYeahz (+2)
7/22: KA 224 HKG-DAD zOhYeahz (+2)
7/25: CX 841 JFK-HKG - danfl44 (+1)
7/27: CX ### JFK-HKG - tcormier (+2)
7/30: KA 221 DAD-HKG - driveswith (+1)
7/31: CX 888 HKG-YVR - driveswith (+1)
7/31: CX 888 YVR-JFK - driveswith (+1)
August:
8/5: KA 225 DAD-HKG - sriegert
8/6: CX 888 HKG-JFK - sriegert
8/6 KA 221 DAD-HKG - aradisc (+1)
8/7 CX 888 HKG-YVR-JFK - aradisc (+1)
8/7: KA 221/840 DAD-HKG-JFK Brituchenite
8/9: CX 845 JFK-HKG - Quanh79 (+1)
8/9: CX767 HKG-SGN - Quanh79 (+1)
8/10 CX 840 HKG-JFK - thefilipinotraveler (+1)
8/11 CX 841 JFK-HKG - driveswith (+1)
8/11 KA 294 DAD-HKG - pochi
8/12 KA 225 DAD-HKG - Dancrane (+1)
8/12 CX 888 HKG-JFK - pochi (+1)
8/13 CX 830 HKG-JFK - Dancrane (+1)
8/17 CX 851 SFO-HKG - princesakura
8/17 CX 841 JFK-HKG - pochi (+1)
8/17 KA 297 HKG-HAN - thefilipinotraveler (+1)
8/18 CX 845 JFK-YVR-HKG - swgsword
8/19 KA 299 HKG-HAN - swgsword (+1)
8/19 CX 841 JFK-HKG - Dancrane (+1)
8/20 KA 224 HKG-DAD - Dancrane (+1)
8/23 CX 845 JFK-HKG - sriegert
8/23 CX812 HKG-BOS - paul4471 (+2)
8/24 - KA 220 HKG-DAD - sriegert
8/24 CX1790/VN592 HAN-HKG ritesa (+1)
8/25 CX888 HKG-YVR ritesa (+1)
8/26 CX 872 HKG-SFO - princesakura
8/27 CX865 YVR-HKG ritesa (+1)
8/30: CX835 JFK-HKG - terryversay (+1)
8/30: CX830 HKG-JFK - JALOO5-Flyer (+1)
8/31: KA297 HKG-HAN - terryversay (+1)
8/30 KA299 HKG-HAN ritesa (+1)
8/30: CX865CX5/220 JFK-YVR-HKG-DAD Brituchenite
8/30: KA/CX ### HAN-HKG-JFK-DCA - GlobalNelson
September:
9/1: CX 766 SGN-HKG - quinzinho (+1)
9/1: AA 192 / CX 7686 HKG-LAX - quinzinho (+1)
9/1: AA 303 LAX-IAD - quinzinho (+1)
9/1: CX 873 SFO-HKG - Majuki
9/1: CX 1791 HKG-HAN - paul4471 (+2)
9/2: KA 297 HKG-HAN - Majuki
9/6: AA 1139 IAD-LAX - quinzinho (+1)
9/7: AA 193 / CX 7685 LAX-HKG - quinzinho (+1)
9/8: CX 767 HKG-SGN - quinzinho (+1)
9/7: KA 221 DAD-HKG - ChiefNWA
9/7: CX 840 HKG-JFK - ChiefNWA
9/9: VN592-CX840 HAN-HKG-JFK - Zebranz
9/14: KA296-CX810 HAN-HKG pschafer+1 in J
9/14: CX 851 SFO-HKG - princesakura
9/26: CX 764 SGN-HKG - Phrantic
9/27: CX 806 HKG-ORD - Phrantic
9/28: CX 845 JFK-HKG - Pochama
9/29: KA 220 HKG-DAD - Pochama
9/30: CX ### JFK-HKG - Mauibaby2008
October:
10/01: KA ### HKG-HAN - Mauibaby2008
10/05: CX855-KA299 YVR-HKG-HAN - pschafer+1 in J
10/08 CX5221 - CX890 DAD-HKG-EWR MCI777
10/10 CX841 - CX5224 JFK-HKG-DAD MCI777
10/10: CX865-KA297 JFK-HKG-HAN - Zebranz
10/11: CX 865 JFK-HKG - ChiefNWA
10/12: KA 220 HKG-DAD - ChiefNWA
10/12: CX 873 SFO-HKG - dordal
10/13: CX5299 HKG-HAN
10/15: VN594-CX840 SGN-HKG-JFK - Zebranz
10/16-17: KA221J/CX888A DAD-HKG-YVR-JFK - Shareholder
10/19 CX865 YVR-HKG maverikbc (+1)
10/20 CX1791 (VN) HKG-HAN maverikbc (+1)
10/25: CX/KA ### DCA-JFK-HKG-HAN - GlobalNelson
10/30: CX 831 JFK-HKG - SiempreBCNJFK
10/31: CX 721 HKG-SGN - SiempreBCNJFK
November:
11/1: CX 831 JFK-HKG - sgan317 (+2)
11/1: KA/CX ### HAN-HKG-YVR - GlobalNelson
11/2: KA 220 HKG-DAD - sgan317 (+2)
11/4-6: CX865A/KA220J (CX5220J) JFK-HKG-DAD - Shareholder
11/7: CX 807 ORD-HKG - chitink (+1)
11/7: CX841-CX799 JFK-HKG-SGN - Zebranz (changed due to CX Cxl CX845)
11/8: CX 721 HKG-SGN - chitink (+1)
11/8: CX 845 JFK-HKG - nutty92 (+2)
11/9: KA 228 HKG-DAD - nutty92 (+2)
11/11: KA296-CX872 HAN-HKG-SFO - Zebranz
11/12: CX 1764 SGN-HKG - chitink (+1)
11/13: CX 806 HKG-ORD - chitink (+1)
11/17: KA 227 DAD-HKG - Paul5795 (+1)
11/18: CX 872 HKG-SFO - Paul5795 (+1)
11/26: CX 807 ORD-HKG - chitink (+1)
11/26: CX873-KA295 SFO-HKG-HAN - Zebranz (might abandon KA295)
11/27: CX 721 HKG-SGN - chitink (+1)
11/29: KA296 HAN-HKG - JAeX
11/30: CX872 HKG-SFO - JAeX
11/30: KA 227 DAD-HKG-Tennislover9
11/30: CX 846 HKG-JFK-Tennislover9
11/30: CX726 SGN-HKG- stephem (+4)
11/30: CX858 HKG-SEA- stephem (+4)
December:
12/02: HKG-SFO CX872- uclabruin82
12/14: KA 294 HAN-HKG - calcjr23 (+1)
12/15: CX 830 HKG-JFK - calcjr23 (+1)
12/15: CX873 SFO-HKG - Paul5795
12/17: KA226 HKG-DAD - Paul5795
12/18: CX 807 ORD-HKG - Phrantic
12/19: CX 865 YVR-HKG - FormallyKnownAs (+1)
12/19: CX 841 JFK-HKG - FormallyKnownAs (+1)
12/19: CX 865 JFK-YVR - calcjr23 (+1)
12/20: CX 865 YVR-HKG - calcjr23 (+1)
12/20: KA 295 HKG-HAN - FormallyKnownAs (+1) may abandon
12/20: CX 767 HKG-SGN - Phrantic
12/20: CX 845 JFK-HKG-Tennislover9
12/20: CX857 SEA-HKG- stephem (+4)
12/21: CX799 HKG-SGN- stephem (+4)
12/21: KA 228 HKG-DAD-Tennislover9 (may abandon)
12/21: KA 297 HKG-HAN - calcjr23 (+1)
12/21: CX873 SFO-HKG - JAeX
12/23: KA297 HKG-HAN - JAeX
12/24: CX 873 SFO-HKG - Frebay (+1)
12/24: KA 295 HKG-HAN - Frebay (+1)
12/24: CX 873 SFO-HKG - UCLABruin82
FARES (YMMV) listed alphabetically - F booked into J/A; J booked into I,D,C.
- DAD-IAD: ~$1,483 (F)
- DAD-JFK: ~$675 (J) ~$845 (F)
- DAD-SFO: ~$931 (J)
- HAN-BOS: ~$1,120 (J) ~$1,200 (F)
- HAN-IAD: ~$1,000 (J) ~$1,400 (F)
- HAN-JFK: ~$1,324 (J) ~$1,444 (F)
- HAN-SFO: ~$1,240 (F)
- HAN-YVR: ~$768 (J) ~$988 (F)
- SGN-JFK: ~$1,849 (F)
- SGN-ORD: ~$1,115 (F)
- SGN-SEA: ~$1,109 (J)
[Premium Fare Gone]: CX: Vietnam to North America from $674 (J) and $1100 (F)
Jan 26, 2019, 9:37 pm
#1486
Join Date: Nov 2011
Posts: 6,385
The alternative (to prevent people changing the heck out of their very reasonable tickets) would have been to zero out A space till end of year, effectively ending any non-full fare F fares to be sold out of VN in 2019 & probably (due to after-departure-changes) between HK and JFK/ORD/YVR as well. Clearly not a route CX wanted to take, or should be expected to take IMHO.
So yes, theyre ignoring their own fare rules, but I'm quite sure that they will be more than happy to waive the cancellation fee if a passenger decides not to travel. To me, its a game. Sometimes you win, sometimes you lose. If the airline is nice/reasonable about their mistake, I'll not push my luck. If they arent (yes, I'm talking to you, Alitalia - I flew that Christmas sale despite getting cancelled/messed up two times), then its a different story.
For my part, I'm happy CX is honoring these very generous tickets, and I think the majority of us here feel the same. Nobody thought this was going to happen.
So yes, theyre ignoring their own fare rules, but I'm quite sure that they will be more than happy to waive the cancellation fee if a passenger decides not to travel. To me, its a game. Sometimes you win, sometimes you lose. If the airline is nice/reasonable about their mistake, I'll not push my luck. If they arent (yes, I'm talking to you, Alitalia - I flew that Christmas sale despite getting cancelled/messed up two times), then its a different story.
For my part, I'm happy CX is honoring these very generous tickets, and I think the majority of us here feel the same. Nobody thought this was going to happen.
At the end of the day CX could have cancelled all of these tickets. I personally don't think we're entitled to the fare conditions given the circumstances and CX has been more than accommodating in offering refunds to those who could no longer make the purchased ticket work for them.
Context matters here.
Context matters here.
CX should have quickly made a decision to either:
a) immediately cancel all tickets, full refund, or
b) honor the mistake fares AND apply whatever new restrictions they felt were appropriate, but allowing cancellation any time without penalty
Most of the noise here would go away
a) immediately cancel all tickets, full refund, or
b) honor the mistake fares AND apply whatever new restrictions they felt were appropriate, but allowing cancellation any time without penalty
Most of the noise here would go away
Jan 26, 2019, 11:46 pm
#1487
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,401
When airlines don't honour travel people complain. And it seems, now, that when airlines do honour travel people still complain.
I tend to agree - it's those who just can't accept a good deal that kill it for the rest of us. Any other airline looking at the demands generated by [a minority] of people here on FT will simply cancel the tickets outright in future. It seems they have nothing to lose as they can't win, either way.
I tend to agree - it's those who just can't accept a good deal that kill it for the rest of us. Any other airline looking at the demands generated by [a minority] of people here on FT will simply cancel the tickets outright in future. It seems they have nothing to lose as they can't win, either way.
Jan 27, 2019, 1:50 am
#1488
Join Date: Jun 2013
Location: SEA
Programs: *A S, AS MVP, ST E+, HH P, IHG Plat, Bonvoy G,
Posts: 78
Wrong. Historical fare is based on what airline usually charge for the route in the fare class. CX definitely does not charge $900 for usual fare for even in discount F and you know this.
Jan 27, 2019, 2:40 am
#1489
Join Date: Nov 2011
Posts: 6,385
Do you have anything supporting this statement? That's not true, not to mention the multiple people that have changed their dates based on the historical fare basis published Dec 31; i.e. no price difference. What CX usually charges for this fare when is irrelevant when we're looking at the fare rules.
Jan 27, 2019, 3:12 am
#1490
Join Date: Nov 2007
Location: UK
Programs: BA Silver, AA Gold, A3 Gold, Honors Diamond, Bonvoy Gold
Posts: 1,251
Some are obviously not happy with CX. I get it - you feel that you have been disadvantaged. Many of us do not share that view and are happy that CX are honouring this fare and not unilaterally cancelling the tickets.
I agree that CX could have been up front about making it more difficult to change the tickets, but at the pricing level paid, I booked assuming that changes would be difficult if not impossible to achieve as flexible tickets are almost always notoriously expensive and I did not expect CX to ruin their inventory for a whole year simply to honour this fare.
Reading the various demands/requests of CX on this thread it seems obvious to me that the eventual outcome of such complaints will be that airlines will simply decide it’s not worth the hassle of honouring their mistakes and will take the decision in future to just go straight down the unilateral cancellation route, after all this has very little downside for them in the grand scheme of things despite what all the armchair lawyers may shout on this forum.
In my mind this is all about being reasonable. If you’re not happy spending 40 or so hours in CX J/F on the dates you chose when you booked your $1500 (or whatever you paid) ticket, why don’t you contact CX, privately, and see what you can work out with them as others have done? There are many reports of the cancellation fees being waived in this thread. I am sure that CX will be more than happy to make a one time exception and give you your money back in return for cancelling your ticket. You can then use your $1500 (or whatever you paid) to buy another ticket between Vietnam and the USA on another carrier which offers you the level of flexibility that you require.
I agree that CX could have been up front about making it more difficult to change the tickets, but at the pricing level paid, I booked assuming that changes would be difficult if not impossible to achieve as flexible tickets are almost always notoriously expensive and I did not expect CX to ruin their inventory for a whole year simply to honour this fare.
Reading the various demands/requests of CX on this thread it seems obvious to me that the eventual outcome of such complaints will be that airlines will simply decide it’s not worth the hassle of honouring their mistakes and will take the decision in future to just go straight down the unilateral cancellation route, after all this has very little downside for them in the grand scheme of things despite what all the armchair lawyers may shout on this forum.
In my mind this is all about being reasonable. If you’re not happy spending 40 or so hours in CX J/F on the dates you chose when you booked your $1500 (or whatever you paid) ticket, why don’t you contact CX, privately, and see what you can work out with them as others have done? There are many reports of the cancellation fees being waived in this thread. I am sure that CX will be more than happy to make a one time exception and give you your money back in return for cancelling your ticket. You can then use your $1500 (or whatever you paid) to buy another ticket between Vietnam and the USA on another carrier which offers you the level of flexibility that you require.
Last edited by mrow; Jan 27, 2019 at 3:13 am Reason: typo fixed
Jan 27, 2019, 3:25 am
#1491
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Can we all just stop complaining about petty BS when it comes to date changes. You got a CX F ticket for 1/10 the price, and the airline is honoring it. Yet people are still finding things to complain about? Really?
Jan 27, 2019, 3:26 am
#1492
Suspended
Join Date: Jul 2012
Location: Here
Programs: HHonors Diamond, AA EXP
Posts: 1,496
Cx has honored this fare to the letter, really amazing. Completed the trip earlier this week, was able to change the dates online for free on a c ticket. Missed a trick on upgrading the outbound to jfk in F at the lounge, the service was spotty in J but the miles posted correctly and left a very positive impression of the way cx handled this. Thanks cx and thanks OP.
Jan 27, 2019, 5:41 am
#1493
Join Date: Jan 2015
Location: Central Europe
Programs: DL GM, TK Elite+, ITA Executive, HHonors Diamond, Marriott Silver, Accor Plat
Posts: 196
They absolutely could have zeroed out inventory, and that would be that. But were are discussing hypotheticals - CX has not done that, and whether you feel personally entitled to the fare conditions given the circumstances does not matter in a dispute. The point I'm trying to make is in regards to the contract and fare that has been offered - irrelevant of what should have happened and the ethical perspectives surrounding the situation.
Ethical perspectives? I'd reckon that since CX has publicly admitted to making a mistake here and will honour tickets which have been bought for 800-1500 USD instead of 20K-30K USD doesnt exactly make this unethical in any way, especially since most people on this very forum are aware that most sales they stumble upon are indeed unintentional.
The only situation in which one could argue that the non-adherence to their own fare rules is unethical would be for someone who bought this without even suspecting that this may be unintentional. The probability that even just one of the thousands of bookings they got for the route has been done by a completely unaware person just randomly searching for fares between Da Nang and New York on NYE is rather slim I guess.
For me, this whole special sale business is a game between the airlines and the travelling public. If a passenger makes a mistake, airlines wont budge. So if the airline makes a mistake, some of us go ahead and book these fares. Some airlines will openly (CX) or rather silently honour the fare they sold (i.e. Aeroflot recently), others will refund and cancel, and then theres some who go shady ways (Alitalia christmas sale with non-communicated cxls). The latter ones are are fair game to me, i.e. not to be spared, while I'll just accept defeat on the second kind and will be thankful to the first kind.
That being said, again, I would expect CX to cancel any ticket for free if asked to do so, especially as they are not honouring the fare rules with regards to changes in restricted booking classes (J,D,I,A AFAIK). I completely fail to see any unethical behavior on CX' side here.
Jan 27, 2019, 6:15 am
#1494
Join Date: Aug 2015
Programs: AA EXP, AS MVP Gold, Hyatt Diamond, SPG Platinum
Posts: 142
Flew DAD - HKG - JFK (F) and credited to AA.
For HKG - JFK (direct, no stop in YVR) received the following: 12,105 EQM, $2,421 EQD. For RDM (as EXP): Base: 8,070. Bonus: (9,684 (elite) + 4,035 (cabin) = 13,719). Total miles: 21,789.
Hope this helps.
For HKG - JFK (direct, no stop in YVR) received the following: 12,105 EQM, $2,421 EQD. For RDM (as EXP): Base: 8,070. Bonus: (9,684 (elite) + 4,035 (cabin) = 13,719). Total miles: 21,789.
Hope this helps.
Last edited by ss2000; Jan 27, 2019 at 6:50 am
Jan 27, 2019, 10:02 am
#1495
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
I don't even think their zero'ing out to prevent changes was to be draconian. I imagine they needed to get a handle on their inventory, and there is no way to do that if thousands of tickets are being changed and availability is fluctuating.
Jan 27, 2019, 5:00 pm
#1496
Join Date: Apr 2016
Location: USA
Programs: AA Exec Plat, Hilton Gold, Marriott/SPG Gold
Posts: 221
Do airlines or GDS have separate inventories for new itinerary booking and changing existing itineraries? I haven't heard of it before. Is this a known concept? If so, how can one search the inventory for rebooking? It seems EF only shows inventory for new bookings? Would KVS tool show the rebooking itinerary?
Last edited by nort; Jan 27, 2019 at 5:05 pm
Jan 27, 2019, 5:32 pm
#1497
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
Cathay has said it's honouring the ticket. The ticket includes (is?) the conditions of the fare purchased. If the rules aren't being honoured, then the ticket isn't being honoured (at least not in its entirety).
Jan 27, 2019, 6:04 pm
#1498
Join Date: Nov 2011
Posts: 6,385
Reading the various demands/requests of CX on this thread it seems obvious to me that the eventual outcome of such complaints will be that airlines will simply decide it’s not worth the hassle of honouring their mistakes and will take the decision in future to just go straight down the unilateral cancellation route, after all this has very little downside for them in the grand scheme of things despite what all the armchair lawyers may shout on this forum.
That being said, again, I would expect CX to cancel any ticket for free if asked to do so, especially as they are not honouring the fare rules with regards to changes in restricted booking classes (J,D,I,A AFAIK). I completely fail to see any unethical behavior on CX' side here.
As yerffej201 pointed out (and has been pointed out a number of times previously in this thread), this fared allowed changes to be made before departure at the historical fare level. A number of members, including myself were able to do this.
I would argue, though, that if CX is thumbing its nose at the fare rules than it's not honouring the ticket; it's only partially honouring it. If you go on-board and was told 'Sorry, no pyjamas or caviar for you because you booked a mistake fare but we have a lovely pre-packaged ham and cheese sandwich for you', you'd be rightly unhappy.
Cathay has said it's honouring the ticket. The ticket includes (is?) the conditions of the fare purchased. If the rules aren't being honoured, then the ticket isn't being honoured (at least not in its entirety).
I would argue, though, that if CX is thumbing its nose at the fare rules than it's not honouring the ticket; it's only partially honouring it. If you go on-board and was told 'Sorry, no pyjamas or caviar for you because you booked a mistake fare but we have a lovely pre-packaged ham and cheese sandwich for you', you'd be rightly unhappy.
Cathay has said it's honouring the ticket. The ticket includes (is?) the conditions of the fare purchased. If the rules aren't being honoured, then the ticket isn't being honoured (at least not in its entirety).
Jan 27, 2019, 6:54 pm
#1499
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
As yerffej201 pointed out (and has been pointed out a number of times previously in this thread), this fared allowed changes to be made before departure at the historical fare level. A number of members, including myself were able to do this.
I would argue, though, that if CX is thumbing its nose at the fare rules than it's not honouring the ticket; it's only partially honouring it. If you go on-board and was told 'Sorry, no pyjamas or caviar for you because you booked a mistake fare but we have a lovely pre-packaged ham and cheese sandwich for you', you'd be rightly unhappy.
Cathay has said it's honouring the ticket. The ticket includes (is?) the conditions of the fare purchased. If the rules aren't being honoured, then the ticket isn't being honoured (at least not in its entirety).
I would argue, though, that if CX is thumbing its nose at the fare rules than it's not honouring the ticket; it's only partially honouring it. If you go on-board and was told 'Sorry, no pyjamas or caviar for you because you booked a mistake fare but we have a lovely pre-packaged ham and cheese sandwich for you', you'd be rightly unhappy.
Cathay has said it's honouring the ticket. The ticket includes (is?) the conditions of the fare purchased. If the rules aren't being honoured, then the ticket isn't being honoured (at least not in its entirety).
Jan 27, 2019, 8:05 pm
#1500
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
People keep talking about how CX is going to treat this as a mileage ticket. I don’t know how they would do that considering we actually paid for the flights, and they are in fare buckets. This doesn’t seem like a very likely scenario to me that CX would do. They’re either going to honour our fare or not. Not to mention I’m not sure that whole mileage ticket thing would be fair. Also when has an airline ever done that on a mistake fare?
Okay. Is this a better comparison for you? What if CX declined to honour holds?
But if we're making assumptions, weren't you the one who was pondering legal action against CX if the fare wasn't honoured?
Meanwhile, you were certainly the member who was stating you would see CX in court if the airline tried to come after you for failing to take the last segment.
Hello, Pot. Meet Kettle.