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[Premium Fare Gone]: CX: Vietnam to North America from $674 (J) and $1100 (F)

[Premium Fare Gone]: CX: Vietnam to North America from $674 (J) and $1100 (F)

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Old Mar 20, 19, 11:13 pm   -   Wikipost
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Last edit by: zip10001
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CAUTION - TURNAROUND
"One customer did have issues. Wang Guanran, who documents his travels on hktravelblog.com, had his plans to travel to New York on Wednesday cut short when he was prevented from flying by immigration officials in Vietnam... he was detained by Vietnamese immigration officials, who said it was illegal to return to his city of origin while in transit." - Source:SCMP, 2 January 2019
Also https://rapidtravelchai.boardingarea...-direct-turns/

Visa Information: check out the Vietnam visa/VOA thread in the Asia forum. You can get either a visa on arrival where you get the stamp on arrival) or a "looseleaf" visa in advance from a VN Consulate in the US (which allows you to go straight to the immigration queue). There are sometimes lines for the VOA stamp and so the loosleaf approach can save you some time.

Seat Assignments

per NWPlatinum below - Cathay blocks out all seats except for 2D for some reason. I never understood the reasoning behind this but in any event just contact them for a seat assignment and they’ll let you have your choice. They like to block out seats for people with bassinets and babies. But you can usually get 2A, which is the best see if you’re solo traveler. Just say I want seat 2A and I’ll move if requested at the airport (never was asked to move)

Basic Visa Options for US Citizens
1. One month, one entry
2. One month, multiple entries
3. Three months, one entry
4. Three months, multiple entries
5. One year, multiple entries

Everyone needs an e-visa approval before boarding if they will enter the country. (e.g. clear customs). Connecting flights - even on separate tickets - do not require a visa IF IF IF the connecting airline has a counter in the transit area. (The airline may have their own rules.) Going back to the same country is not allowed without clearing customs first.

Expect the visa check at your point of departure. (Computer will flag your ticket.) The actual stamp is received on arrival (in most cases). (There is also the possibility of a visa insert with no need to go to 'visa on arrival'.)


Official Site: Embassy of the Socialist Republic of Vietnam in the United States

Lounge Access (Access Requirements)
JFK - AA Flagship First (F Departure)
ORD - British Airways Club / First Lounge T5 (J / F departures). AA Flagship lounge T3 (logistics in this post)
BOS
SFO - CX Lounge Terminal A (F or J Departure)
YVR

HKG

HAN
DAD

Current status:
  • Deal is no longer active (can't book this anymore)
  • CX announced that they will honor all tickets! Tweet here. Facebook here.

Mainstream media coverage:
Post your trip dates and itinerary here:
Please use (+1) to denote you are in F and can guest someone (or more than 1 person) into the F lounges in HKG.


January:
1/9: KA 294 HAN-HKG - tonykline1947 (+1)
1/10: CX 888 HKG-YVR - tonykline1947 (+1)
1/18: KA 296 HAN-HKG - SOWK
1/19: CX 888 HKG-YVR - SOWK
1/21: KA 227 DAD-HKG - Governator
1/21: KA 227 DAD-HKG - usairchairman (+1)
1/21: CX 840 HKG-JFK - usairchairman (+1)
1/21: CX 846 HKG-JFK - Governator
1/22: CX 845 JFK-HKG - Governator
1/23: KA 220 HKG-DAD - Governator (won't fly this one)
1/23: CX5227 DAD-HKG rbAA
1/23: CX840 HKG-JFK rbAA (can guest at Wing FC or Pier FC as I have 5hrs+)
1/26: CX 227 DAD-HKG - Synd(+1)
1/26: CX 846 HKG-JFK - Synd(+1)
1/29 KA 227 DAD-HKG - miffSC
1/29 CX 846 HKG-JFK - miffSC
1/30: CX 831 JFK-HKG - Synd (+1)
1/30: CX 865 JFK - YVR - HKG - ss2k(+1) can guest someone at JFK Flagship dining (i think)


February:
2/1: CX 220 - HKG - DAD - Synd (+1) - will try not to fly this one
2/1: CX 220 - HKG - DAD - ss2k (+1) - will probably stay in DAD for couple of days if anyone wants to join
2/2: CX865 JFK-YVR-HKG rbAA (can guest at JFK AA FL FC)
2/3 - KA 227 - DAD-HKG - swgsword, Pochama
2/3 - CX 840 - HKG-JFK - Pochama
2/4 - CX 888 - HKG-YVR-JFK - swgsword (+1, also FL at JFK)
2/4: CX5220 HKG-DAD rbAA (tight connection :50 so no lounge time unless I misconnect)
2/10: CX 764 SGN-HKG - zebes
2/11: CX 806 HKG-ORD - zebes
2/15: CX 831 JFK-HKG - usairchairman (+1)
2/15: CX 812 HKG-BOS - AnttiV
2/16: KA 220 HKG-DAD - usairchairman (+1)
2/18 CX 872 HKG-SFO - princesakura (+1)
2/19: KA 296 HAN-HKG - IncaTrails
2/19: CX 812 HKG-BOS - IncaTrails
2/22: CX 811 BOS-HKG - AnttiV

March:
3/01: CX 807 ORD-HKG - zebes
3/01 CX ### HAN-HKG - billbligh (+3)
3/02 CX888 HKG-YVR (0100) billybligh(+3)
3/03: CX 767 HKG-SGN - zebes
3/03: CX 764 SGN-HKG - zebes
3/04: CX 806 HKG-ORD - zebes
3/05: CX1790 HAN-HKG - dordal
3/06: CX872 HKG-SFO - dordal
3/08: CX 873 SFO-HKG - princesakura
3/11: KA 223 DAD-HKG - SiempreBCNJFK
3/12: CX 888 HKG-YVR-JFK - SiempreBCNJFK
3/12: CX 865 YVR-HKG - SOWK
3/13: CX 1791 HKG-HAN - SOWK
3/14: CX 5227 DAD-HKG - Hudute
3/14: CX 840 HKG-JFK - Hudute
3/15: CX 5527 DAD-HKG - Frebay (+1)
3/15: CX 840 HKG-JFK - Frebay (+1)
3/15: CX 845 JFK-HKG - SiempreBCNJFK
3/16: KA 228 HKG-DAD - SiempreBCNJFK
3/17: KA 227 DAD-HKG - SiempreBCNJFK
3/17: CX 890 HKG-EWR - SiempreBCNJFK
3/18: CX 872 HKG-SFO - princesakura (+1)
3/20: CX ### HKG-JFK - tcormier (+2)
3/20: CX 888 HKG-(YVR)-JFK - captainstubing (+1)
3/22: CX 831 JFK-HKG - captainstubing
3/22: CX 840 HKG-JFK - jongesander (+1)
3/25: CX 899 EWR-HKG - SiempreBCNJFK
3/26: KA 226 HKG-DAD - SiempreBCNJFK
3/26: CX 845 JFK-HKG - swgsword
3/27: KA 220 HKG-DAD - swgsword (+1)
3/27: KA ### HAN-HKG - Mauibaby2008
3/27: CX ### HKG-JFK - Mauibaby2008
3/28: CX 766 SGN-HKG - SiempreBCNJFK
3/28: CX 846 HKG-JFK - SiempreBCNJFK
3/29: CX 5296 HAN-HKG - LHG
3/29: CX 872 HKG-SFO - LHG
3/29: CX 807 ORD-HKG - zebes
3/31: CX 767 HKG-SGN - zebes

April:

4/3 CX 845 JFK-HKG - miffSC
4/4 KA 220 HKG-DAD - miffSC
4/6 KA 294 HAN-HKG - frisbfreek
4/7 CX 830 HKG-JFK - frisbfreek (+1)
4/13: KA 294 HAN-HKG - swgsword
4/14: CX 888 HKG-YVR-JFK swgsword (+1)
4/19: KA 298 HAN-HKG shek3112
4/19: CX 846 HKG-JFK shek3112 (+3)
4/19: CX 806 HKG-ORD Oshkosh105 (+1)
4/20: CX 807 ORD-HKG Oshkosh105
4/29: CX 845 JFK-HKG shek3112 (+3)
4/30: KA 299 HKG-HAN shek3112 (may change)
4/30: KA 221 DAD-HKG - driveswith (+1)

May:
5/1: CX 888 HKG-YVR - driveswith (+1)
5/1: CX 888 YVR-JFK - driveswith (+1)
5/8: CX 845 JFK-HKG - driveswith (+1)
5/8: KA 221 DAD-HKG - zip10001
5/8: CX 840 HKG-JFK - zip10001
5/10: CX 873 SFO-HKG - dordal
5/11: CX5297 HKG-HAN - dordal
5/11: KA 296 HAN-HKG - james_yuen (+1)
5/12: CX 888 HKG-YVR - james_yuen (+1)
5/12: CX 5294 HAN-HKG - dordal
5/13: CX 872 HKG-SFO - dordal
5/13: BA 28 HKG-LHR - driveswith (+1)
5/15 CX865 YVR-HKG - james_yuen (+1)
5/16 KA 299 HKG-HAN - james_yuen (+1)
5/19: CX 845 JFK-HKG - Frebay (+1)
5/20: CX 5224 HKG-DAD - Frebay (+1)
5/21: KA 296 HAN-HKG - AndrewT84
5/22: CX 872 HKG-SFO - AndrewT84
5/24: CX 811 BOS-HKG - IncaTrails
5/25: KA 297 HKG-HAN - IncaTrails
5/28: CX 764 SGN-HKG - JetSetDave
5/28: CX 858 HKG-SEA - JetSetDave
5/30: CX 841 JFK-HKG - zip10001
5/31: KA 224 HKG-DAD - zip10001
5/31: CX 5294 (KA) HAN-HKG maverikbc (+1)

June:
6/1: CX 888 HKG-YVR maverikbc (+1)
6/2: KA 221 DAD-HKG - sgan317 (+2)
6/2: CX 840 HKG-JFK - sgan317 (+2)
6/2: KA 221 DAD-HKG - greendx
6/2: CX 840 HKG-JFK - greendx
6/3: CX 888 HKG-JFK - JALOO5-Flyer
6/8: KA 296 HAN-HKG - Mrow (+1)
6/8: CX 846 HKG-JFK - Mrow (+1)
6/8: CX 766 SGN-HKG - Quanh79 (+3)
6/8: CX 846 HKG-JFK - Quanh79 (+3)
6/8: KA 296 HAN-HKG - UAPremierGuy
6/8: CX 840 HKG-JFK - UAPremierGuy
6/8: KA 221 DAD-HKG - Evianon
6/8: CX 840 HKG-JFK - Evianon (+1)
6/9: KA 294 DAD-HKG - Frebay (+1)
6/10: CX 872 HKG-SFO - Frebay (+1)
6/10: CX 845 JFK-HKG - UAPremierGuy
6/11: CX 845 JFK-HKG - Evianon
6/12: KA 220: HKG-DAD - Evianon
6/12: CX 841 JFK-HKG - Mrow (+1)
6/12: CX 845 JFK-HKG - Hudute
6/13: KA 299 HKG-HAN - Mrow (+1)
6/13: CX 5220 HKG-DAD - Hudute
6/17: KA 225 DAD-HKG - CruisingAlitiude47
6/18: CX 830 HKG-JFK - CruisingAlitiude47
6/22: KA 294 HAN-HKG - FormallyKnownAs (+1)
6/22: CX 830 HKG-YVR - FormallyKnownAs (+1)
6/22: CX 888 HKG-JFK - FormallyKnownAs (+1)
6/28: CX 865 JFK-HKG - greendx
6/30: KA 220 HKG-DAD - greendx

July:
7/3: CX 857 SEA-HKG - JetSetDave
7/4: CX 767 HKG-SGN - JetSetDave
7/4: KA 294 HAN-HKG - Majuki
7/4 CX 872 SFO-HKG - princesakura
7/5: CX 872 HKG-SFO - Majuki
7/5: KA 227 DAD-HKG - afirm (+1)
7/6: CX 888 HKG-YVR-JFK- afirm (+1)
7/7: CX 841 JFK-HKG - afirm (+1)
7/8: KA 224 HKG-DAD - afirm (+1)
7/8: KA 296 HAN-HKG - terryversay (+1)
7/8: CX 840 HKG-JFK - terryversay (+1)
7/8: CX 872 - HKG-SFO - princesakura
7/9: CX 841 JFK-HKG - JALOO5-Flyer
7/11: CX 873 SFO-HKG - AndrewT84
7/12: KA 297 HKG-HAN - AndrewT84
7/12: CX 845 JFK-HKG - CruisingAltitude47
7/13: KA 220 HKG-DAD - CruisingAltitude47
7/14: KA 221 DAD-HKG - nutty92 (+2)
7/14: CX 840 HKG-JFK - nutty92 (+2)
7/14: CX 1764 SGN-HKG - chitink (+2)
7/15: CX 806 HKG-ORD - chitink (+2)
7/17: CX 840 HKG-JFK - danfl44 (+1)
7/25: CX 841 JFK-HKG - danfl44 (+1)
7/27: CX ### JFK-HKG - tcormier (+2)
7/30: KA 221 DAD-HKG - driveswith (+1)
7/31: CX 888 HKG-YVR - driveswith (+1)
7/31: CX 888 YVR-JFK - driveswith (+1)

August:

8/5: KA 225 DAD-HKG - sriegert
8/6: CX 888 HKG-JFK - sriegert
8/6 KA 221 DAD-HKG - aradisc (+1)
8/7 CX 888 HKG-YVR-JFK - aradisc (+1)
8/7: KA 221/840 DAD-HKG-JFK Brituchenite
8/9: CX 845 JFK-HKG - Quanh79 (+1)
8/9: CX767 HKG-SGN - Quanh79 (+1)
8/11 CX 841 JFK-HKG - driveswith (+1)
8/12 KA 225 DAD-HKG - Dancrane (+1)
8/13 CX 830 HKG-JFK - Dancrane (+1)
8/17 CX 851 SFO-HKG - princesakura
8/18 CX 845 JFK-YVR-HKG - swgsword
8/19 KA 299 HKG-HAN - swgsword (+1)
8/19 CX 841 JFK-HKG - Dancrane (+1)
8/20 KA 224 HKG-DAD - Dancrane (+1)
8/23 CX 845 JFK-HKG - sriegert
8/23 CX812 HKG-BOS - paul4471 (+2)
8/24 - KA 220 HKG-DAD - sriegert
8/24 CX1790/VN592 HAN-HKG ritesa (+1)
8/25 CX888 HKG-YVR ritesa (+1)
8/26 CX 872 HKG-SFO - princesakura
8/27 CX865 YVR-HKG ritesa (+1)
8/30: CX835 JFK-HKG - terryversay (+1)
8/30: CX830 HKG-JFK - JALOO5-Flyer (+1)
8/31: KA297 HKG-HAN - terryversay (+1)
8/30 KA299 HKG-HAN ritesa (+1)
8/30: CX865CX5/220 JFK-YVR-HKG-DAD Brituchenite
8/30: KA/CX ### HAN-HKG-JFK-DCA - GlobalNelson

September:
9/1: CX 766 SGN-HKG - quinzinho (+1)
9/1: AA 192 / CX 7686 HKG-LAX - quinzinho (+1)
9/1: AA 303 LAX-IAD - quinzinho (+1)
9/1: CX 873 SFO-HKG - Majuki
9/1: CX 1791 HKG-HAN - paul4471 (+2)
9/2: KA 297 HKG-HAN - Majuki
9/6: AA 1139 IAD-LAX - quinzinho (+1)
9/7: AA 193 / CX 7685 LAX-HKG - quinzinho (+1)
9/8: CX 767 HKG-SGN - quinzinho (+1)
9/7: KA 221 DAD-HKG - ChiefNWA
9/7: CX 840 HKG-JFK - ChiefNWA
9/9: VN592-CX840 HAN-HKG-JFK - Zebranz
9/14: KA296-CX810 HAN-HKG pschafer+1 in J
9/14: CX 851 SFO-HKG - princesakura
9/26: CX 764 SGN-HKG - Phrantic
9/27: CX 806 HKG-ORD - Phrantic
9/28: CX 845 JFK-HKG - Pochama
9/29: KA 220 HKG-DAD - Pochama
9/30: CX ### JFK-HKG - Mauibaby2008

October:
10/01: KA ### HKG-HAN - Mauibaby2008
10/05: CX855-KA299 YVR-HKG-HAN - pschafer+1 in J
10/08 CX5221 - CX890 DAD-HKG-EWR MCI777
10/10 CX841 - CX5224 JFK-HKG-DAD MCI777
10/10: CX865-KA297 JFK-HKG-HAN - Zebranz
10/11: CX 865 JFK-HKG - ChiefNWA
10/12: KA 220 HKG-DAD - ChiefNWA
10/12: CX 873 SFO-HKG - dordal
10/13: CX5299 HKG-HAN
10/15: VN594-CX840 SGN-HKG-JFK - Zebranz
10/16-17: KA221J/CX888A DAD-HKG-YVR-JFK - Shareholder
10/19 CX865 YVR-HKG maverikbc (+1)
10/20 CX1791 (VN) HKG-HAN maverikbc (+1)
10/25: CX/KA ### DCA-JFK-HKG-HAN - GlobalNelson
10/30: CX 831 JFK-HKG - SiempreBCNJFK
10/31: CX 721 HKG-SGN - SiempreBCNJFK

November:
11/1: CX 831 JFK-HKG - sgan317 (+2)
11/1: KA/CX ### HAN-HKG-YVR - GlobalNelson
11/2: KA 220 HKG-DAD - sgan317 (+2)
11/6-8: CX865A/KA220J JFK-YVR-HKG-DAD - Shareholder
11/7: CX 807 ORD-HKG - chitink (+1)
11/7: CX845-VN599 JFK-HKG-SGN - Zebranz
11/8: CX 721 HKG-SGN - chitink (+1)
11/8: CX 845 JFK-HKG - nutty92 (+2)
11/9: KA 228 HKG-DAD - nutty92 (+2)
11/11: KA296-CX872 HAN-HKG-SFO - Zebranz
11/12: CX 1764 SGN-HKG - chitink (+1)
11/13: CX 806 HKG-ORD - chitink (+1)
11/17: KA 227 DAD-HKG - Paul5795 (+1)
11/18: CX 872 HKG-SFO - Paul5795 (+1)
11/26: CX 807 ORD-HKG - chitink (+1)
11/26: CX873-KA295 SFO-HKG-HAN - Zebranz (might abandon KA295)
11/27: CX 721 HKG-SGN - chitink (+1)
11/29: KA296 HAN-HKG - JAeX
11/30: CX872 HKG-SFO - JAeX
11/30: KA 227 DAD-HKG-Tennislover9
11/30: CX 846 HKG-JFK-Tennislover9
11/30: CX726 SGN-HKG- stephem (+4)
11/30: CX858 HKG-SEA- stephem (+4)

December:
12/02: HKG-SFO CX872- uclabruin82
12/14: KA 294 HAN-HKG - calcjr23 (+1)
12/15: CX 830 HKG-JFK - calcjr23 (+1)
12/15: CX873 SFO-HKG - Paul5795
12/17: KA226 HKG-DAD - Paul5795
12/18: CX 807 ORD-HKG - Phrantic
12/19: CX 865 YVR-HKG - FormallyKnownAs (+1)
12/19: CX 841 JFK-HKG - FormallyKnownAs (+1)
12/19: CX 865 JFK-YVR - calcjr23 (+1)
12/20: CX 865 YVR-HKG - calcjr23 (+1)
12/20: KA 295 HKG-HAN - FormallyKnownAs (+1) may abandon
12/20: CX 767 HKG-SGN - Phrantic
12/20: CX 845 JFK-HKG-Tennislover9
12/20: CX857 SEA-HKG- stephem (+4)
12/21: CX799 HKG-SGN- stephem (+4)
12/21: KA 228 HKG-DAD-Tennislover9 (may abandon)
12/21: KA 297 HKG-HAN - calcjr23 (+1)
12/21: CX873 SFO-HKG - JAeX
12/23: KA297 HKG-HAN - JAeX
12/24: CX 873 SFO-HKG - Frebay (+1)
12/24: KA 295 HKG-HAN - Frebay (+1)
12/24: CX 873 SFO-HKG - UCLABruin82

January 2020:
1/4: CX 831 JFK-HKG - alexj7 (+1)
1/7: CX 5226 HKG-DAD = alexj7 (+1)

FARES (YMMV) listed alphabetically - F booked into J/A; J booked into I,D,C.
  • DAD-IAD: ~$1,483 (F)
  • DAD-JFK: ~$675 (J) ~$845 (F)
  • DAD-SFO: ~$931 (J)
  • HAN-BOS: ~$1,120 (J) ~$1,200 (F)
  • HAN-IAD: ~$1,000 (J) ~$1,400 (F)
  • HAN-JFK: ~$1,324 (J) ~$1,444 (F)
  • HAN-SFO: ~$1,240 (F)
  • HAN-YVR: ~$768 (J) ~$988 (F)
  • SGN-JFK: ~$1,849 (F)
  • SGN-ORD: ~$1,115 (F)
  • SGN-SEA: ~$1,109 (J)
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Old Jan 1, 19, 8:22 pm
  #481  
 
Join Date: Nov 2013
Programs: AS Gold, Hyatt Diamond, Starriott LTPP
Posts: 208
Originally Posted by andrewwm View Post
Front page of today’s paper actually.
Not sure about the dead tree version, but online it's in the headlines for the "international edition" and buried a bit in the "HK edition." However, it is the most viewed and shared article, according to the SCMP website!


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Old Jan 1, 19, 8:51 pm
  #482  
 
Join Date: Jan 2000
Location: London; Bangkok; San Diego
Programs: AA ExPlat; UA MM Gold; Marriott Lifetime Platinum Premier Elite
Posts: 8,136
Originally Posted by mster View Post
Booked through Orbitz. Cancellation terms say "24 hours". This appears to mean end of the following day PST. Any reason to not rely on the 11:59p PST cutoff?
With that provision, they mean cancellation by you as they buyer--not cancellation by the carrier.
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Old Jan 1, 19, 9:00 pm
  #483  
 
Join Date: Mar 2016
Posts: 11
Landing page / trending article on Bloomberg as well.
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Old Jan 1, 19, 9:09 pm
  #484  
 
Join Date: Apr 2017
Programs: CX Something, SQ Soon to be Something, QF Nothing, AS Soon to be Something
Posts: 202
Originally Posted by Roamingredcoat View Post
Landing page / trending article on Bloomberg as well.
Wonder how the increased publicity will affect the outcome...
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Old Jan 1, 19, 9:15 pm
  #485  
sxc
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Join Date: Dec 2004
Programs: CX MPC Silver, BAEC Gold (OWE), Hyatt
Posts: 9,332
Originally Posted by AJ747M View Post
Wonder how the increased publicity will affect the outcome...
Why is this any different to any other mistake fare? I suspect CX is going to cancel all the tickets. There might be some bad PR because of it, but those who will have their noses put out of joint are not worth that much to CX anyway, so CX is likely to think that it's okay to take that hit.
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Old Jan 1, 19, 9:22 pm
  #486  
 
Join Date: Apr 2017
Programs: CX Something, SQ Soon to be Something, QF Nothing, AS Soon to be Something
Posts: 202
Originally Posted by sxc View Post
Why is this any different to any other mistake fare? I suspect CX is going to cancel all the tickets. There might be some bad PR because of it, but those who will have their noses put out of joint are not worth that much to CX anyway, so CX is likely to think that it's okay to take that hit.
I could be wrong, but I don't think most mistake fares make it to mainstream media. Given the data breach, I'd think there might be a little more pressure to honour the tickets as to avoid negative PR.

That being said, I agree with your points & would be very surprised if they honour the fare.
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Old Jan 1, 19, 9:31 pm
  #487  
 
Join Date: Sep 2007
Location: NYC
Programs: BA Gold, HH Diamond, IHG Platinum
Posts: 1,266
What’s the likelihood of CX refunding positioning costs for those people booked to depart Vietnam in the next few days?
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Old Jan 1, 19, 9:31 pm
  #488  
 
Join Date: Aug 2010
Location: Vancouver
Programs: CX DM, SQ TPP, QF GO LIFE, OZ*G, Marriott PLT LIFE, SPG LIFE, WOH GLOBALIST LIFE, HH DM, BA GO LIFE
Posts: 579
Originally Posted by deadinabsentia View Post
HKA sold tickets for Business tickets for $600 some months ago to West Coast. They honoured it. CX would look very average not doing so after HKA has.
Initially, Hong Kong Airlines was going to decline the mistake fares until they were exposed to the DOT rules as tickets started in USA and there are rules for tickets sold ex-USA. It is for that reason that they honoured 5,000 sold tickets in Business Class.

On the other hand, for the CX case, the tickets are ex-Vietnam so the same rules are not applicable and I have a feeling that CX will not honour some of these tickets. I think the best thing would be to downgrade the passengers to either:

a) Premium Economy with a surcharge
b) downgrade to Economy Class or
c) cancel the booking with no penalty.


Let's see what the outcome is but don't hold your breathe.
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Old Jan 1, 19, 9:35 pm
  #489  
 
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Originally Posted by 380Flyer View Post
Initially, Hong Kong Airlines was going to decline the mistake fares until they were exposed to the DOT rules as tickets started in USA and there are rules for tickets sold ex-USA. It is for that reason that they honoured 5,000 sold tickets in Business Class.

On the other hand, for the CX case, the tickets are ex-Vietnam so the same rules are not applicable and I have a feeling that CX will not honour some of these tickets. I think the best thing would be to downgrade the passengers to either:

a) Premium Economy with a surcharge
b) downgrade to Economy Class or
c) cancel the booking with no penalty.


Let's see what the outcome is but don't hold your breathe.
Originally Posted by rbAA View Post
Let me restate: " If they don't honor it, I'd be willing to let them keep the money and just post the flight segments as if flown."
Wishful thinking but that's not how the airline business works!
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Old Jan 1, 19, 9:37 pm
  #490  
 
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CX will need to play their cards right. Remember how it is when they would not tag bags on separate tickets and getting flak from their MC members?
Would they want to engage the wrath of even more customers in light of this fare sale? 🤣
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Old Jan 1, 19, 9:41 pm
  #491  
 
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Originally Posted by AJ747M View Post
I could be wrong, but I don't think most mistake fares make it to mainstream media. Given the data breach, I'd think there might be a little more pressure to honour the tickets as to avoid negative PR.

That being said, I agree with your points & would be very surprised if they honour the fare.
Most global markets were closed, so slow financial news day. Cathay with the data breach, their history of fuel hedging with current oil prices, mainland carrier competition, flag carrier of major financial hub, etc make them in focus. If a large number of premium class inventory on prime routes has been filled at low cost, that could be material on financials.
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Old Jan 1, 19, 9:48 pm
  #492  
 
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Originally Posted by Roamingredcoat View Post
Landing page / trending article on Bloomberg as well.
Thanks. I initialized the wiki with media article links and current (non?)-status of the fare.
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Old Jan 1, 19, 9:49 pm
  #493  
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Originally Posted by NWplatinum View Post
If the fare is not honored, does anyone on here intend to take legal action against CX and bring them to small claims court? Or file a DOT complaint?
The small claims limit is $10,000 per suit in my jurisdiction.

I do not want to go to SCC -and neither does CX- so I am curious to see how CX plays this.

If CX reached out to ticket holders with something like this, "we made a mistake, it's creating operational issues, and we'd like to offer some idea which may be beneficial for both of us. For example, if you're just doing this for the points, we'll credit [insert program] as if you'd had flown. If you're wiling to refund the ticket, we'll be happy to credit back all payments made to us and give you a [$ voucher] or [x points] to use within one year for your next CX ticket." I'd be much more amenable to working with the carrier to figure it out.

Alternatively if CX decided to unilaterally cancel the tickets, I'd go to small claims for the replacement cost of each ticket staggered over the next two years. SCC filing is negligible for myself and in my professional role I go there enough to know my way around. Even if I don't prevail, the fact that CX will have to hire a law firm, multiple times, to defend themselves in a city they do not serve will serve to signal not all customers will take roll over to the airline.

Time will tell and the ball is currently in CX's court.
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Old Jan 1, 19, 9:51 pm
  #494  
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There are two possible outcomes, and almost zero change of these tickets being flown as booked:

1. most likely outcome - all tickets are eventually canceled and refunded, although it's possible a few very close-in departures might slip through

2. another probable outcome - the Swissair solution - you check-in, and a very nasty, arrogant agent and/or supervisor hands you a boarding pass in coach with a sneer
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Old Jan 1, 19, 10:19 pm
  #495  
 
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Originally Posted by patgarrett View Post
What’s the likelihood of CX refunding positioning costs for those people booked to depart Vietnam in the next few days?
zero.
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