Nov 1, 2018, 1:51 pm
Last edit by: a330300
Link to DOT Complaint Form
Two complaints could be filed: one against DL, and one against KQ, since it's unclear who is making the call to cancel these.
Helpful to include:
- Delta confirmation & receipt
- Ticket number (006-xxx)
- Kenya Airways confirmation code if available
Applicable reading on 14 CFR § 399.88:
https://crankyflier.com/2015/05/12/t...confusing-way/
https://cms.dot.gov/sites/dot.gov/fi...t_05082015.pdf
14 CFR § 399.88
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
(b) A seller of scheduled air transportation within, to or from the United States or a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, must notify a consumer of the potential for a post-purchase price increase due to an increase in a government-imposed tax or fee and must obtain the consumer's written consent to the potential for such an increase prior to purchase of the scheduled air transportation, tour or tour component that includes scheduled air transportation. Imposition of any such increase without providing the consumer the appropriate notice and without obtaining his or her written consent of the potential increase constitutes an unfair and deceptive practice within the meaning of 49 U.S.C. 41712.
[Doc. No. DOT-OST-2010-0140, [url=https://www.law.cornell.edu/rio/citation/76_FR_23167]76 FR 23167, Apr. 25, 2011]
Two complaints could be filed: one against DL, and one against KQ, since it's unclear who is making the call to cancel these.
Helpful to include:
- Delta confirmation & receipt
- Ticket number (006-xxx)
- Kenya Airways confirmation code if available
Applicable reading on 14 CFR § 399.88:
https://crankyflier.com/2015/05/12/t...confusing-way/
https://cms.dot.gov/sites/dot.gov/fi...t_05082015.pdf
14 CFR § 399.88
(a) It is an unfair and deceptive practice within the meaning of 49 U.S.C. 41712 for any seller of scheduled air transportation within, to or from the United States, or of a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, to increase the price of that air transportation, tour or tour component to a consumer, including but not limited to an increase in the price of the seat, an increase in the price for the carriage of passenger baggage, or an increase in an applicable fuel surcharge, after the air transportation has been purchased by the consumer, except in the case of an increase in a government-imposed tax or fee. A purchase is deemed to have occurred when the full amount agreed upon has been paid by the consumer.
(b) A seller of scheduled air transportation within, to or from the United States or a tour (i.e., a combination of air transportation and ground or cruise accommodations), or tour component (e.g., a hotel stay) that includes scheduled air transportation within, to or from the United States, must notify a consumer of the potential for a post-purchase price increase due to an increase in a government-imposed tax or fee and must obtain the consumer's written consent to the potential for such an increase prior to purchase of the scheduled air transportation, tour or tour component that includes scheduled air transportation. Imposition of any such increase without providing the consumer the appropriate notice and without obtaining his or her written consent of the potential increase constitutes an unfair and deceptive practice within the meaning of 49 U.S.C. 41712.
[Doc. No. DOT-OST-2010-0140, [url=https://www.law.cornell.edu/rio/citation/76_FR_23167]76 FR 23167, Apr. 25, 2011]
[FARE GONE] KE: JFK-NBO $242
Nov 1, 2018, 4:23 pm
#31
Join Date: Oct 1999
Posts: 633
Nov 16, 2018, 10:06 pm
#33
Join Date: Jan 2016
Posts: 609
Did anybody get voucher or miles
coukdnt convince my wife to keep the tickets so we cancelled before the 24 hr window was up. Did all of these get cancelled and anybody end up with vouchers or miles or was just flat sorry here’s your money?