aminoacid91

So I'm trying to look for another flight on HK Airlines from SFO or LAX, but the prices are all <$1000 for roundtrip travel. In fact, the only city that seems to be in ~$500 R/T range in Economy is from LAX-Taipei.

Do you have any idea why the flights are so expensive?

iemadv

Did not get a proper entrance with mobile passport at SFO's immigration. We landed early and had to wait about 15 minutes before the immigration control opened. As soon as it opened I headed to the mobile passport lane, and then was told no mobile phone allowed at all, which was a first time for me and at a mobile passport lane . I got through the immigration by giving the agent my passport and had to answer the declaration form questions verbally, which was fine except when the agent decided to have a follow up to the $10,000 question after I answered no. Agent: "How much?" Me: "Less than $10,000." Agent: "This could mean $9999 or $1000. You have to be more specific. How much?" Me: "Umm...$100" Has anyone have any problems with mobile passport at SFO?

Fes426

omghaxcode

How did people add their fortune wings number to their reservations booked through Expedia?

standbyalldtime

The same way to get seat assignments in advance, using live chat.


Just checked in for LAX-HKG-BKK. Check in counters open at 8:30 for the 11:45 flight, if anybody is wondering (I was trying to find this information online and wasn't successful).

Check in agents DO weigh carry on luggage, even for business class. Mine was just a touch over 8kg, but he let me keep it (I think allowance is supposed to be 7kg). People who are accustomed to overstuffing carry on bags, be warned!

Didn't get the cheeky card. Annoyed that HX doesn't participate in Pre-Check but hopefully that will change soon.

The LAX International Lounge was above average for a contract lounge. Nice enough seating, great cold beverage/snacks and respectable alcohol selection, good people watching from the terrace. If they added some decent hot food, more outlets, and nice showers, I would say it would actually be a competitive business class lounge.

Can't wait to see what the onboard experience is like!

cmdsea

So i have just booked my positioning flight to BKK and will have 7+ hours to kill before my 0415Hrs departure on HX762...

Anyone have any prior experience on which Lounge HX use in BKK and whether the transit desk will be able to issue me a boarding pass 7 hours before the flight or if i will need until the regulart check in opens around 3hours before to get the boarding pass...

Thanks

Fes426

standbyalldtime

A brief report after my outbound:

The new A350 is stunning inside. Beautiful, bright interior, I didn't run into any non reclining seat issues but the carpeted panel under the footwell was loose.

Amenity kit was super cute design but relatively basic content except for the L'Occitane lotion. Slippers were appreciated, no pajamas offered though. The headphones were crap, and didn't even work. At first I thought it might be the IFE (which as many have reported is quite limited in content but I managed to find one TV show and one movie to watch), but I plugged in my Bose with a two-prong adapter and it worked like a charm.

FAs are pretty strict with pre-takeoff/landing checks. I was asked to open my window shade, they checked that storage compartments were closed, they put my backpack in the overhead after discovering I had kept it under the footwell (note: I have done this many times on AA with no issues). Even made me unplug my phone charger during takeoff. All done with a smile, so I didn't mind.

I took an extra pillow from an empty seat next to me. The FAs upgraded an economy pax to that empty seat after takeoff (older man, maybe a parent of an employee?), but he was out of sight during takeoff and landing. Bed was comfortable, got a solid 10 hours of sleep with a brief moment in the middle to enjoy midflight snack and a movie.

Ordered the Asian option both meals LAX-HKG. The lobster/abalone appetizer was stellar. Mains were probably closer to premium-economy level but enjoyable enough. Rather poor wine selection aside from an acceptable champagne (Charles de Cazanove), including Canyon Road Cabernet ($5-7). When I woke up 7 hrs into the flight, they were out of dimsum, but I enjoyed both the warm vegetarian sandwich and the cheese plate. I asked for a Glenfiddich scotch, and was given a wineglass full of it! Needless to say I quickly fell asleep afterwards.

Club Autus has nice clean showers with great water pressure and L'Occitane products as well. When I check in, agent told me "There are two shower rooms, one with no hairdryer, one with no toilet. Which would you like?" I chose the one with no (broken) hairdryer. Great food selection, and interesting if a bit sweet signature cocktails. I tried one with lychee, gin, lemon juice, and beer (!) and it was strange but not unenjoyable.

Once I was full, and with a 5 hour layover, I went back to the main terminal and enjoyed the superior alcohol selection, plane-spotting, and people-watching at the Centurion Lounge.

HKG-BKK was on the older A350, and the cabin looked much more dim and dark. Seat had much less storage and was less private, but arguably the widest business class bed in the sky. It was almost marginally uncomfortable for side sleeper like me that likes to lean his arm up against something, and I couldn't find a good place to rest it. Chose the Asian option (stir fried beef udon noodles) and was sorely disappointed. Full and buzzing from lounge hopping, I napped in the extra wide seat for an hour or so until preparations for landing began.

Service was generally quite good. Was addressed by last name more often than not, and on LAX-HKG the few times I rang my call bell were answered within seconds and with a smile. I was handed a compliment card to fill out on LAX-HKG, which I found a bit awkward considering no other passengers got singled out for feedback that I could see. I left some nice remarks as I felt they did a great job, a bit step above US carriers and almost on par with the established Asian carriers.

Can't wait for my return journey!

maverikbc

I found those sweet citrus things with fish egg like texture in that appy interesting.

I don't get how they pick people for surveys. I was chosen only on lax-hkg leg. On hkg-dps, happy looking young group was picked.

My points never posted to my fwc account despite my BP all showing my #. It's been almost a week after I've sent a retro credit request on Hainan site.

mafan812

Mine took weeks to post. I submitted via the website first. They stayed in "pending review" status for several weeks. Finally, I sent an email. After a little back & forth, they posted the miles. During the back & forth, FWC asked for a photo of my passport, which I politely refused due to online safety. They didn't make a fuss and still posted the miles. My patience paid off, and I am taking my award flight in a couple weeks.

maverikbc

Weeks? Yikes.

It's been a week, my request status still showing as pending checking. Because I applied for their status match, I wanted to ensure 2nd segments and after receive the multiplier, I've sent the request for LAX-HKG. My trip to Asia is coming up again in May, I want to get points and redeem asap. I've submitted requests for all segments now, and I'll give them another week before I contact them.

Did you book your award space on ffp.hnair.com? How's availability like, and ease of booking?

mafan812

I suggest directly emailing FFP then. I let my online request for mileage credit sit for a long time because I was in no hurry. I got the feeling they would still be sitting there in "pending checking" if I had not emailed.

As for the award travel, I emailed FFP to book with my award flights on Alaska (SJC-PDX). In my initial request email, I sent my desired dates, times, airline, and class of service. I was as specific as possible to avoid confusion. There were 2 back and forth emails and finally they called me to confirm and get the credit card payment (for the fees). I think that took about 2-3 business days duration. It was not as convenient as online booking, nor was it too much drama.

I cannot speak to availability. I got the exact flights & class of service that I wanted on my first try. I booked my award flight 2 months in advance. My friend (who also took advantage of this fare) tried to book an award flight on 2 weeks advance notice and was not able to find an available award flight that he liked. He was looking at SJC-SAN on Alaska.

olouie

Anyone encountering errors when trying to manage their bookings? I am getting:

General error
Sorry, we have encountered some problems!
Our system is processing your request. Please wait.

ChiefNWA

I arrived in BKK at 5PM before my 4AM flight to HKG. I couldn't use transfer since i need to collect a bag. I ended up using the Boxtel from 6PM-midnight and it was fantastic. Super convenient, comfortable and affordable. I could've saved $15/$20 staying offsite but that's vastly more inconvenient.

HCGTown

My girlfriend and I managed to secure 12DG at BKK for the transpacific return flight from HKG to LAX, which (on the planes with the new seats) have significantly wider footwells. Upon boarding in HKG we were told that the IFE systems at 12DG are not working and they have moved us back to 21DG, which I assume were the last available seats they had that were together in the middle section of the cabin. Reading this forum, I knew that they have trouble with the IFE and seats but thought it was strange that both of them were not working. A little later into the flight we noticed that there were two gentlemen sitting in our seats and both were watching movies on their IFE which were working perfectly fine. I am guessing those two were either VIP/frequent flyers, off-duty pilots or other members of the crew during their rest period. But I think the airline crew handled really poorly to just straight out lie to us rather than telling the truth. I have stressed this to both cabin crew and emailed the airline and am awaiting their response.