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[PREM FARE GONE] HX: LAX-PVG rt in J ~$580ish

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Old Sep 4, 2018, 7:08 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 1k650
Post your trip dates and itinerary here:

DPS-HKG - 09/6/2018 - MCI777
HKG-SFO - 09/7/2018 - MCI777 ( just flew SFO-HKG-DPS a few days ago)

LAX-BKK - 10/07/2018 - EVA777
BKK-LAX - 10/22/2018 - EVA777

BKK-LAX - 10/10/2018 - jerrflyer

LAX-BKK - 10/15/2018 - cmdsea
BKK-LAX - 04/04/2019 - cmdsea

SFO-PVG - 10/24/2018 - 1k650
DPS-SFO - 11/14/2018 - 1k650

LAX-DPS - 10/27/2018 - FoxFlyer
DPS-LAX - 11/01/2018 - FoxFlyer

BKK-LAX - 11/01/2018 - EmailKid

LAX-BKK - 11/01/2018 - fijaircan
BKK-LAX - 11/11/2018 - fijaircan

LAX-BKK - 11/17/2018 - EVA777
BKK-LAX - 11/27/2018 - EVA777

LAX-PVG - 01/10/2019 - George84
PVG-LAX - 01/14/2019 - George84

LAX-PVG - 01/17/2019 - SGan317
PVG-LAX - 01/21/2019 - SGan317

SFO-BKK 01/07/19- frank10b
BKK-SFO 01/16/19 - frank10b

SFO-BKK 01/09/2019 - IluvSQ
BKK-SFO 01/25/2019 - IluvSQ

LAX-PVG 01/19/2019 - vincewy
PVG-LAX 01/26/2019 - vincewy

LAX-HKG 2/2/19 - genesq
HKG-LAX 2/17/19 - genesq

LAX-DPS 2/13/19 - maverikbc
DPS-LAX 3/4/19 - maverikbc

LAX-BKK 2/14/19 - chiefnwa
BKK-LAX 2/24/19 - chiefnwa

SFO-BKK 2/17/19 - bretmd
BKK-SFO 2/24/19 - bretmd

SFO-PVG - 2/22/2019 - gpen1827
PVG-SFO - 3/4/2019 - gpen1827

LAX-BKK 2/22/2019 MCI777
BKK-LAX 2/27/2019 MCI777

SFO-SGN - 02/25/2019 - Flyer89
SGN-LAX - 03/02/2019 - Flyer89

SFO-BKK - 2/27/2019 - 1k650
DPS-SFO - 3/20/2019 - 1k650

LAX-BKK - 03/01/2019 - sydneyguy1234
BKK-LAX - 03/04/2019 - sydneyguy1234

LAX-BKK - 03/02/2019 - firemandan9
BKK-LAX - 03/10/2019 - firemandan9

LAX-BKK - 03/02/2019 - EVA777
BKK-LAX - 03/17/2019 - EVA777

SFO-PVG - 03/17/2019 - omghaxcode
PVG-SFO - 03/24/2019 - omghaxcode

LAX-PVG - 03/23/2019 - legalalien, Ml007, Mileage Lover
PVG-LAX - 03/30/2019 - legalalien, Ml007

PVG-LAX 03/31/2019 Mileage Lover

LAX-HKG 09/22/2018 atiger29

LAX-HKG 11/14/2018 Tafflyer
HKG-PVG 11/18/2018 Tafflyer
PVG-LAX 04/02/2019 Tafflyer
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[PREM FARE GONE] HX: LAX-PVG rt in J ~$580ish

   
Old Oct 8, 2018, 10:14 am
  #706  
 
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
Originally Posted by vincewy
Looks like there's slight change in flight time (PVG-HKG).

Where else can I look up my detailed reservation besides HX's own website? Expedia showed Economy but when I check HX's APP everything is in J.
I just got an email about my flight next March SGN-HKG, slight time change and business to economy. I haven’t called them, I’m wondering if there’s an equipment change.
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Old Oct 8, 2018, 10:48 am
  #707  
 
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
Originally Posted by imm2b


I just got an email about my flight next March SGN-HKG, slight time change and business to economy. I haven’t called them, I’m wondering if there’s an equipment change.
At this point it doesn't hurt to double check with the airlines. My booked seats are still there (blocked) and if I use HX's app they're all in Business.

Only shows Economy (J) under Expedia itinerary.
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Old Oct 8, 2018, 4:58 pm
  #708  
 
Join Date: Jul 2018
Posts: 13
Originally Posted by xslash10x
I called Expedia today and they were on hold with HX for about an hour with no luck. I'm guessing HX is currently swamped due to the storms in Asia. So I'm going to wait about a week or so and try again.
did you have any luck with this? I have a very sick newly pregnant wife and might have to cancel or postpone
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Old Oct 8, 2018, 6:12 pm
  #709  
 
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
I just flew LAX-HKG-BKK R/T and everything went smoothly (other than almost missing my LAX-HKG flight due to traffic on the 105). I think I was the last pax on the plane for the first time in my life. I thought the service and the food were ahead of CX. Lounges in HKG were a bit below CX standards but exceeded many other carriers in the region I often fly. Seats requested via online chat were all honored. Overall, my low expectations were exceeded.

I'm flying LAX-HKG-BKK r/t again in a few weeks and then LAX-HKG-DPS r/t in December.
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Old Oct 8, 2018, 8:10 pm
  #710  
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Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,026
Originally Posted by gpeso8
I just flew LAX-HKG-BKK R/T and everything went smoothly (other than almost missing my LAX-HKG flight due to traffic on the 105). I think I was the last pax on the plane for the first time in my life. I thought the service and the food were ahead of CX. Lounges in HKG were a bit below CX standards but exceeded many other carriers in the region I often fly. Seats requested via online chat were all honored. Overall, my low expectations were exceeded.

I'm flying LAX-HKG-BKK r/t again in a few weeks and then LAX-HKG-DPS r/t in December.
Service and food just a bit below CX? Wow. That's saying a lot. Can't wait until January . . .
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Old Oct 8, 2018, 9:31 pm
  #711  
 
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
Originally Posted by josephstern
Service and food just a bit below CX? Wow. That's saying a lot. Can't wait until January . . .

Sorry, I guess my post was confusing. I felt the food and service was better on HX.
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Old Oct 8, 2018, 10:39 pm
  #712  
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Originally Posted by gpeso8
Sorry, I guess my post was confusing. I felt the food and service was better on HX.
No - I misread. Seems clear when I re-read it now.

Then I really can't wait! CX is just about my favorite - maybe with JAL.
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Old Oct 9, 2018, 5:52 am
  #713  
 
Join Date: Jan 2012
Location: STS
Posts: 34
Originally Posted by imm2b


I just got an email about my flight next March SGN-HKG, slight time change and business to economy. I haven’t called them, I’m wondering if there’s an equipment change.
Have you found out any more re: this? Received emails downgrading us to economy on legs from HKG-SGN and SGN-HKG in January. Only one slight time shift, equipment still shows an A320. Received email notifications from Expedia and then 2 from HKA (one for each leg) yesterday.

There were some recommendations here a while back on potential options for schedule adjustments, does anyone have that post #?
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Old Oct 9, 2018, 5:55 am
  #714  
 
Join Date: Sep 2007
Location: ORD
Programs: UA MM, AA PPro
Posts: 1,480
Originally Posted by vincewy
Where else can I look up my detailed reservation besides HX's own website? Expedia showed Economy but when I check HX's APP everything is in J.
The official GDS is TravelSky. You can validate your ticket numebrs here: http://www.travelsky.com/tsky/validate.

The site is very tricky. You need to enter your 851 ticket number (shown by Expedia), your name in LAST/FIRST format (DOE/JOHN or DOE/JOHNA, or DOE/JOHNMR - try various combination if you get an error), and a captcha-like verification code (tip: click on the image to get a different one until you get something you can read; if entered correctly, a green check appears next to image). The system frequently errors out due to "overload" , but once you get through, you will be able to see an "official" ticket receipt as exists in HX system.

Oh, and the TravelSky site is in Chinese, so use auto-translate function of your browser.
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Old Oct 9, 2018, 8:19 am
  #715  
 
Join Date: Sep 2013
Posts: 877
Great!

I just got one of these emails from Expedia. My SGN to HKG will be economy-only!

What recourse do you have?

Should Expedia rebook me into another carrier?

How would you proceed? Thanks!
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Old Oct 9, 2018, 8:26 am
  #716  
 
Join Date: Aug 2016
Posts: 91
Originally Posted by imm2b


I just got an email about my flight next March SGN-HKG, slight time change and business to economy. I haven’t called them, I’m wondering if there’s an equipment change.
I received a similar email for my HKG-SGN segment. Spent about an hour waiting for the live chat on Hong Kong Airlines site only to be told they couldn't provide any info since it was booked third party. Couldn't get that TravelSky site to work.
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Old Oct 9, 2018, 8:54 am
  #717  
 
Join Date: Aug 2004
Location: Kansas City, USA
Programs: AA Gold, Delta Platinum, Marriott Titanium, IHG Plat, AVIS Preferred, Hilton Diamond
Posts: 2,066
It appears that HX operates some A320's in an Economy only configuration which might be the reason for the downgrades some of you are seeing on HKG-SGN.
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Old Oct 9, 2018, 9:39 am
  #718  
 
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
Originally Posted by Steelsnow


Have you found out any more re: this? Received emails downgrading us to economy on legs from HKG-SGN and SGN-HKG in January. Only one slight time shift, equipment still shows an A320. Received email notifications from Expedia and then 2 from HKA (one for each leg) yesterday.

There were some recommendations here a while back on potential options for schedule adjustments, does anyone have that post #?
I called Orbitz yesterday, prior to my call, I looked on HX website and noticed no J available for my date, but was available the date before and after. I asked for the date before. Orbitz called HX and they rebooked without charge. The call took less than 10 minutes.
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Old Oct 9, 2018, 11:16 am
  #719  
 
Join Date: Jul 2005
Location: Saigon/Hanoi/San Francisco
Posts: 1,779
I spoke too soon because, now my HKG-SGN segment has been downgraded to Y. I guess another call to Orbitz.

I’m wondering what the are doing to this flight because equipment is still the same, A320. Hard to believe they took away J seats all the sudden.
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Old Oct 9, 2018, 11:23 am
  #720  
 
Join Date: Mar 2018
Programs: TrueBlue,RapidRewards
Posts: 17
Originally Posted by imm2b
I spoke too soon because, now my HKG-SGN segment has been downgraded to Y. I guess another call to Orbitz.

I’m wondering what the are doing to this flight because equipment is still the same, A320. Hard to believe they took away J seats all the sudden.
Do you mean even after you changed to a J flight, they downgraded it again?
I'm having the same issue with my HKG to SGN segment. SGN back to HKG remains in J.
My entire Expedia itinerary is reading as Economy.
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