Goldorak

roelb

I don't agree. In the case that I previously mentioned, the actual judement referred to the buyers obligation to investigate when in doubt about the correctness of the price. The only thing a consumer can do to investigate in the case of an airline ticket is to call the airline and inquire wether your ticket is indeed valid and you are flying in the correct class of service. It's up to the airline to provide a correct answer. You should be able to trust that answer. I don't think that a judje will be impressed by a claim from the airline that it was "just" a low wage callcenter employee. That person _is_, for all intents and purposes, the airlines representative at that point. You cannot expect the consumer, who is doing it's part, to weigh the value of that answer based on the position of the person he is speaking to.

irishguy28

You may indeed find such a judge...but that at least concedes that you accept that the airline does not consider itself "outfoxed" by any such ticket-holder having a minimum-wage call-centre employee merely read back to the ticket-holder what has already been put into writing, and is likely to "change its mind" at a later stage.

(This idea that, in such cases, the spoken word is of more value than the written word is frankly preposterous!!! A bit like the German website where selecting a seat and selecting a low-sodium meal is [jokingly] seen as being the way to "protect" such an error-fare booking )

However, the airline would then no doubt find another judge who will agree that, if the contract itself was faulty, the mere utterance of the terms of such contract by a low-grade employee can be interpreted as nothing more than a statement of the contents of that contract, and not as a binding acceptance on behalf of the airline to honour the terms of that contract. The dispute is not over whether such a contract was issued, nor of the terms of such a contract, but whether such a contract can be enforced.

The decision on whether any individual ticket will be cancelled or not will be taken at a much higher level than that of customer-facing employees.

roelb

You may be right, under US and/or UK juridiction But contract law and especially consumer rights on this side of the pond are very different.

criced

Every time after an EF its the same discussion here on the forum 😂

irishguy28

good luck with your case, then. Though Turkish law is probably the one you need to brush up on!!!

roelb

I don't have a ticket. It's up to the people that bought one to gi to court if they so wish. And the jurisdiction depends on where they are located and through what channel they bought the ticket, not the country of departure.

irishguy28

Wow. So a court in any country can make a ruling and compel Air France to do something with a ticket that doesn't concern that country in any way (other than the passenger having some link to that country)

I was going to say that the law has gotten very lax all of a sudden, but I guess it must be exactly the opposite! It's good to know that Air France (either in France, or Turkey, or South Africa/Costa Rica/Argentina/etc etc) can now be compelled into a certain action based on a court located in any other territory...


A ruling that is unenforcable isn't worth the paper it's written on (or the tape recording on which the court employee read it to you over the phone )

hotchili

I personally think that FT should not use the term EF. We search online for the "best offer", and if we spot one we go for it. If an offer is indeed an EF, it is the airlines responsibility to label it as such and deal with the consequences.

AlicorporateUK

Indeed.

It all starts with: overblown excitement, praise of various nature to the airline in question with a number of claims that they are looking for a swift cash injection, posters stating that if it doesn't get honoured then it's just a game at the end of the day etc.

It all ends with: EU261 as a first (even if it does not apply) followed by anger towards the airline/the way they have handled it, let's all go to court, I'll never fly them again (as if they could give a toss), class action, Prague Spring II, I'm out-of-pocket now because it's taking them ages to issue a refund, I'll book a BA ticket and send the bill to Air France.

All, needless to say, not necessarily in that particular order.

G

yutuyu

irishguy28

Get the word out! The new advice is to CALL the airline. Immediately. And get them to "confirm" your ticket.

AlicorporateUK

Ha! Surely another sensible piece of advice would consist in asking them to record the call beforehand, preferably with your dog roaming the room and therefore acting as witness while you're on loud speaker demanding for your fare to be duly honoured

G

yutuyu

honzeek_cz

Are you aware that all of the calls with CC are actually automitaically recorded (and also evaulated)?!