[PREM FARE GONE] AF Business Class LAX - LHR $1515
Dec 22, 2017, 1:54 am
#721
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,508
I had a missed call from Amsterdam at 2:30 pm PST while I was in front of a judge representing a client in court. A voicemail was left by an extremely fast talking, heavily accented and very cheerful representative. I can only understand about one in two or three words; however, the gist of her message was that the ticket was canceled due to incorrect airfare in their system and that I can expect to receive a refund within 48 hours. She apologized for the inconvenience that it caused me and thanked me for choosing Air France.
Dec 22, 2017, 5:46 am
#723
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,364
I booked a return using Air France UK, paid in GBP, and a one-way from Air France NL paid in EUR. I received only one phone call which went to voicemail but referenced only one trip, and two separate differently worded emails from Customer Care Europe.
Got the refund notifications today, both of them minus the credit card fees they charge in Europe, Ł15 for the UK ticket and €10 ticketing fee plus €10 credit card fee for the NL ticket.
Customer Care UK offered to either pay Ł15 into my UK bank account (can't refund the credit card), or I could take a Ł75 or €85 electronic voucher for use on AF/KL/DL.
Haven't managed to get hold of anyone to deal with the NL/EUR ticket yet.
Got the refund notifications today, both of them minus the credit card fees they charge in Europe, Ł15 for the UK ticket and €10 ticketing fee plus €10 credit card fee for the NL ticket.
Customer Care UK offered to either pay Ł15 into my UK bank account (can't refund the credit card), or I could take a Ł75 or €85 electronic voucher for use on AF/KL/DL.
Haven't managed to get hold of anyone to deal with the NL/EUR ticket yet.
Dec 22, 2017, 6:52 am
#724
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
No phonecall or email for me. Booked 2 pax on one reservation, flights were cancelled pretty much on day 1 but I have today been charged for one passenger. Very odd.
Dec 22, 2017, 8:00 am
#725
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,044
Just got the phone call... Most likely from a call center in the subcontinent. Nothing else to say to the poor guy reading the lines on his computer I assume...
Dec 22, 2017, 9:01 am
#726
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,034
Got several calls / 2 emails from AF (well, one email from KLM..). Didn't bother to return calls but hope that refund process is going smoothly, since airlines love to play stalling game with refunds process (never understand why most airlines require 10-14+ business days to process but can cancel tickets instantly 
)
)
Dec 22, 2017, 9:11 am
#727
Join Date: Sep 2009
Location: Global
Posts: 5,998
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
Dec 22, 2017, 10:30 am
#728
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,031
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
Dec 22, 2017, 10:37 am
#729
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 845
As others have said, if you still have a live ticket, stop post about it here. Sometimes airlines miss to cancel some of the tickets. Has happened in the past to me on the AA Brazil J ticket mistake. They canceled all tickets, however two of mine slipped through.
Dec 22, 2017, 10:37 am
#730
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
Similarly with the AZ FLR-DUS fare, a number of people (myself included) had difficulty getting chargebacks to clear because of complex charges when purchasing through OTAs. I bought via Expedia but was charged by Alitalia for some tickets and Expedia for others, and Amex had difficulty pinning down who was responsible for issuing the refund and in the end had to close the chargeback case as Alitalia had said they would issue a refund but it was subject to their 12 week period.
So it's not always an open and shut case unfortunately.
Dec 22, 2017, 10:38 am
#731
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,031
Huh? I flew on that - so did some of my friends. I think we all got those to work.
Dec 22, 2017, 10:39 am
#732
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Dec 22, 2017, 10:41 am
#733
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,633
and, i've just received my third call telling me of my ticket cancelation. now it is starting to feel like they are rubbing salt in the wound.
Dec 22, 2017, 11:13 am
#735
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,031