thexfactor

And have them do what exactly? Threaten to dissolve their merchant services agreement on account of the fact that you think AF made a boo-boo by cancelling what was very obviously a mistakenly-filed fare?

Practically, the answer is no. Whether you try to go the extra mile on this fare, be it with DoT, Court, EU 261, it will not involve AmEx. Feel free to dispute the charge if your ticketing agent doesn't refund, whether that is AF, Priceline, whomever, but that's gonna be the extent of it.

PV_Premier

i also booked with AMEX plat, but don't really anticipate getting them involved unless the refund to my card is not prompt. currently, my charges are still pending.

Madone59

It was just a thought - I never claimed it had merit.

mda03jb

I was also just called from a Dutch Number & spoke to a pleasant enough guy who, based on accent/English fluency, was possibly in a call centre on the subcontinent. He informed me both my bookings were cancelled (1 via. Air France, 1 via. Orbitz). I tried to get into a brief discussion but he was insistent he was from the "communications team" & I would have to call Air France CS number to escalate. Suspect they may have outsourced the notification process which is fair enough if it expedites it. Shame it didn't stick but with the proliferation of blogs & Twitter etc. then the numbers jumping on a "Special Fare" make it almost impossible for airlines not to back out

flying_donkeys12

maarquee

my LAX-CDG-LHR ticket (booked via AF) is still active. Yesterday some seats were taken in the A380 now if I check the seatmap there is just mine still blocked... all other 8 seats are not assigned...

I have a question about the DOT regulations regarding the no-ref items. Actually it was really the last missing piece - Last week I already booked Royal Jordanian o/w FRA-AMM-BKK in C and Singapore Airlines BKK-SIN-LAX in C as well. so LAX-Europe was the last step in my planned itinerary... Isn't that something to talk about ?! thx from Germany

FrankTalk

Except it wasn't $248, it was $1500. This is what the customers were charged so this is what it cost.

flying_donkeys12

josephstern

On the off chance that these Delta ones stick, do people have recommendations for the best seats on the A380? I'm on that both ways, theoretically.

Madone59

Basic economics ^

irishguy28

Whichever (premium) economy class seat that they will direct you to onboard is the best seat you will get with this ticket....

YouGeeElWhy

Slightly OT, but would any points generated by credit cards on the purchase of this (or any others) error fare be negated too due to the refund? Maybe the points would be collected if the refund happened after your statement closing.

josephstern

Statement closing has nothing to do with points getting or not getting reversed for refunds.

irishguy28

If the transaction is reversed, your points will either be decremented, or additional points will be witheld until such time as the total of new transactions has exceeded that refund amount.

(there would be no need for "Manufactured Spending" if you could just earn and keep miles/points each time you made a fully-refundable puchase, and then return the item for a full refund to your card without having to surrender the points/miles, only to do the same thing over and over and over...)

iAmJacksFlyerTalk

Just called DL CS. Fully intended to call AF CS, but every North American line for them connects you with Delta.

I conceded this fact to the rep, who insisted he could help me. He was very patient and understanding with my story: "Amazing fare. Didn't think it was possible. Checked out. Got confirmation. Received e-ticket numbers, made other travel reservations, etc". He was totally on board with what I was putting down. He responded positively with, "It was ticketed. You had the equivalent of a ticket in your hand. I'm going to contact Air France and get down to the bottom of this."

Long, long hold time.

Came back on and said, "I'm on with someone with Air France. This is a known issue, but given your situation, they're going to work with you. Give me just a few more minutes."

Back to hold, briefly.

DL CS: "Okay, I'm on with an Air France. She understands your situation and is going to work with you and make things right. Thanks for calling Delta, I'm going to hang up now."

Me: "Wow, okay, thank you so much."

AF CS: "Hello Mr. Passenger, I see you had a ticket booked, but unfortunately, we cannot ever honor this fare. It is impossible to do so."

Me: "So, what am I to do if I need to travel and booked other travel surrounding this itinerary?"

AF CS: "I can help you find fares for your date of travel."

Me: "So your offer to make things right is to find me a totally different ticket in (presumably) a totally different class of a service at a (presumably) much higher price?"

AF CS: "Air France is working to contact everyone who purchases these mistake fares. Obviously it cannot be honored, a Premiere ticket is usually $10,000, not $600."

Me: "So it's my fault I booked this? I am obligated as a consumer to be familiar with your pricing structure and smell out something fishy when booking travel on your first party booking website?"

AF CS: "Again, I am sorry sir, this fare is void now, have a nice day."

Air France CS literally bait n' switched the DL CS rep. I genuinely think he was told and believed that AF was going to "make it right" and the second he hung up, they reverted to stock answers.