PV_Premier

mine is still sitting in pending. i used an AMEX Plat card.

golfingboy

Server

Canceled yesterday, the transaction was posted yesterday. Nothing pending yet. It does show the posted charge as if it was directly from AF.

transparent

I definitely agree the regulation around mistakes/errors should be improved. I like the idea that however long airlines get to cancel without penalty, customers should as well. But after that, there should be a penalty (paid to the customer) or they have to honor.

If you are saying that you 100% believed this fare was totally normal and there was no risk to cancellation as a result, then I think you may have a point as for "randomly cancelling", yet, AF was cancelling/notifying very quickly, definitely within 24-48 hours, so it's not like they kept us in limbo for a week or more. (And I find it hard to believe someone participating in this thread would have been one of the smaller number of people who had no idea this was a unique situation)

Lastly, why should they pay for your entire stay? What's fair is to make you whole. That means, if you now need to change your dates because you need to rebook flights, they should pay change fees or penalties for changing. If you need to cancel, they should pay any penalties. Most flights you can change with a fee. Most hotels will change dates with a penalty (or even for free if you ask nicely) especially if you just booked a couple days ago.

Sdaniturb

How about for those of us that actually took over 80 hours for them to cancel the reservation and as of yet have not eve received an email or phone call directly from AF? Actually, when I looked after 24 hours, 8/9 seats where sold. After 48 hours everyone except my reservation was cancelled. After 72 hours, my reservation was still active. At this point I booked a train ticket to go to York, and 3 nights of hotel (1 in York and 2 in London) at the usual hotels I stay at. I did not go over board. Then few hours later the reservation stopped showing active. I had to call AF in Paris where they declined to do anything as I booked thru Expedia. They said I need to call them so they can call their AF Liaison. I have not been on the phone with Expedia for 3 1/2 hours and AF is hiding under DOT regulations on why they will cancel the ticket. Unfortunately they seem not to want to read or understand the full DOT regulation regarding Mistake Fares when it gets to having to pay for expenses. They told the agent that the best they can do was to refund the ticket fully. How generous of them! I pulled the policy and forward it to expedia. The manager at expedia read it and completely agrees and says it is very clear what the rule says. He is calling AF as I am typing this again to tell them what they must do. So do I believe they are handling it right? Absolutely not. I did not ask them to sell me a wrong fare. They shot themselves by publishing this fare and then hiding under DOT regulations. Now they just told the poor expedia agent that they need to contact Corporate Support in the US. They have no idea what they are doing. What should I do t force them to pay for my expenses? DOT complain?

margarita girl

DL charged my credit card on Dec 20. Both refunds appeared today, back dated to Dec 22nd. Much better than the AZ nonsense on the DUS-FLR tickets.

TWA884

For starters, having the calls made by representatives who provide correct information - the flight which I was booked on was not canceled - and are able to go beyond merely reading an inaccurate prepared script.

bodory

When you make an error, you have 24 hours to cancel your booking.


Have fun!

golfingboy

Tafflyer

irishguy28

Not at all. In many European countries - DE & NL for example - paying by direct bank transfer [Sofort Überweisung; Ideal; etc] are favoured by many agents, meaning they are the cheapest means of payment

irishguy28

You know you won't be travelling on this ticket.

To now make further non-refundable purchases therefore is either foolhardy or spiteful.

Happy Christmas though.

irishguy28

The fare was cheaper than business or premium economy and only marginally more expensive than Economy.

For the people who genuinely stumbled upon this fare - seeing that First was substantially cheaper than two "lower" classed - or for those who selected First in the booking tool because that is their usual class of travel - it would have been obvious that something was not quite right.

For everyone else - myself included - who piled in thanks to the blogs in the hope that it may be a Christmas miracle - sorry to break your bubble, but our "intelligence" at following fare alerts doesn't entitle us to "punish" the airline for their lesser intelligence.

If you feel so aggrieved at all this - fine, exact your revenge. It seems a petty and mean thing to do.

Global321

Fair enough. But my original post was in response to people concerned about not getting their money back on their cc for 1-2 cycles.

cascade