Go Back  FlyerTalk Forums > Miles&Points > Mileage Run Deals > Mileage Run Discussion
Reload this Page >

[PREM FARE GONE] AF Business Class LAX - LHR $1515

[PREM FARE GONE] AF Business Class LAX - LHR $1515

Old Dec 22, 17, 1:54 am
  #721  
IHG Contributor Badge
 
Join Date: Feb 2013
Location: PHX
Programs: AA EXP, IHG Diamond, IC Amb
Posts: 5,389
Originally Posted by TWA884
I had a missed call from Amsterdam at 2:30 pm PST while I was in front of a judge representing a client in court. A voicemail was left by an extremely fast talking, heavily accented and very cheerful representative. I can only understand about one in two or three words; however, the gist of her message was that the ticket was canceled due to incorrect airfare in their system and that I can expect to receive a refund within 48 hours. She apologized for the inconvenience that it caused me and thanked me for choosing Air France.
same here today. And the call sounded like it was on a crappy voice over internet line.
355F1 is online now  
Old Dec 22, 17, 5:36 am
  #722  
 
Join Date: Jan 2005
Posts: 59
For days, the charges for two one-ways showed as pending, lumped together in a single transaction.

Today, the charge for only one one-way ticket has posted.

Extremely odd.
iAmJacksFlyerTalk is offline  
Old Dec 22, 17, 5:46 am
  #723  
 
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,328
I booked a return using Air France UK, paid in GBP, and a one-way from Air France NL paid in EUR. I received only one phone call which went to voicemail but referenced only one trip, and two separate differently worded emails from Customer Care Europe.

Got the refund notifications today, both of them minus the credit card fees they charge in Europe, 15 for the UK ticket and €10 ticketing fee plus €10 credit card fee for the NL ticket.

Customer Care UK offered to either pay 15 into my UK bank account (can't refund the credit card), or I could take a 75 or €85 electronic voucher for use on AF/KL/DL.

Haven't managed to get hold of anyone to deal with the NL/EUR ticket yet.
Airprox is offline  
Old Dec 22, 17, 6:52 am
  #724  
 
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
No phonecall or email for me. Booked 2 pax on one reservation, flights were cancelled pretty much on day 1 but I have today been charged for one passenger. Very odd.
obduro is offline  
Old Dec 22, 17, 8:00 am
  #725  
 
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 1,006
Just got the phone call... Most likely from a call center in the subcontinent. Nothing else to say to the poor guy reading the lines on his computer I assume...
palmanfr is offline  
Old Dec 22, 17, 9:01 am
  #726  
 
Join Date: Sep 2013
Location: PIT-SCE-AOO-PHL-NYC-WAS
Programs: free agent
Posts: 1,017
Got several calls / 2 emails from AF (well, one email from KLM..). Didn't bother to return calls but hope that refund process is going smoothly, since airlines love to play stalling game with refunds process (never understand why most airlines require 10-14+ business days to process but can cancel tickets instantly )
washeelers747 is offline  
Old Dec 22, 17, 9:11 am
  #727  
 
Join Date: Sep 2009
Location: Global
Posts: 5,808
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
Global321 is offline  
Old Dec 22, 17, 10:30 am
  #728  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,550
Originally Posted by Global321
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
What would the point be? Just to cause pain and penalties to the airline? Because you'll spend plenty of time working on that yourself too.
josephstern is online now  
Old Dec 22, 17, 10:37 am
  #729  
 
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 825
As others have said, if you still have a live ticket, stop post about it here. Sometimes airlines miss to cancel some of the tickets. Has happened in the past to me on the AA Brazil J ticket mistake. They canceled all tickets, however two of mine slipped through.
B747forever is offline  
Old Dec 22, 17, 10:37 am
  #730  
 
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Originally Posted by Global321
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)
Because not everybody pays on credit card for one thing

Similarly with the AZ FLR-DUS fare, a number of people (myself included) had difficulty getting chargebacks to clear because of complex charges when purchasing through OTAs. I bought via Expedia but was charged by Alitalia for some tickets and Expedia for others, and Amex had difficulty pinning down who was responsible for issuing the refund and in the end had to close the chargeback case as Alitalia had said they would issue a refund but it was subject to their 12 week period.

So it's not always an open and shut case unfortunately.
obduro is offline  
Old Dec 22, 17, 10:38 am
  #731  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,550
Originally Posted by B747forever
As others have said, if you still have a live ticket, stop post about it here. Sometimes airlines miss to cancel some of the tickets. Has happened in the past to me on the AA Brazil J ticket mistake. They canceled all tickets, however two of mine slipped through.
Huh? I flew on that - so did some of my friends. I think we all got those to work.
josephstern is online now  
Old Dec 22, 17, 10:39 am
  #732  
 
Join Date: Feb 2015
Location: London
Programs: BAEC Silver, SPG Gold, Hilton Gold, Melia Gold, Shangri-La Jade, BA Amex PP, Iberia+, Nandos Card
Posts: 1,523
Originally Posted by B747forever
As others have said, if you still have a live ticket, stop post about it here. Sometimes airlines miss to cancel some of the tickets. Has happened in the past to me on the AA Brazil J ticket mistake. They canceled all tickets, however two of mine slipped through.
Much like all of the other posts stating this, this is massively reaching - particularly where there is evidence that AF are going through bookings on this fare with a fine toothcomb and have acted very quickly.
obduro is offline  
Old Dec 22, 17, 10:41 am
  #733  
FlyerTalk Evangelist
 
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,183
and, i've just received my third call telling me of my ticket cancelation. now it is starting to feel like they are rubbing salt in the wound.
PV_Premier is offline  
Old Dec 22, 17, 10:58 am
  #734  
 
Join Date: Jul 2014
Location: Loud, dark, warm, lots of ethernet cables, and in some rack space.
Programs: AA:EXP
Posts: 369
I'm French toast - checked my reservation on Orbitz and it was cancelled
Server is offline  
Old Dec 22, 17, 11:13 am
  #735  
 
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 9,550
Originally Posted by PV_Premier
and, i've just received my third call telling me of my ticket cancelation. now it is starting to feel like they are rubbing salt in the wound.
No calls for me, and no reservation. Just a cancelation email and a fat charge on my credit card.
josephstern is online now  

Thread Tools
Search this Thread

Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell or Share My Personal Information -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2023 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.