FlyerTalk Forums

FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Mileage Run Discussion (https://www.flyertalk.com/forum/mileage-run-discussion-627/)
-   -   [PREM FARE GONE] AF Business Class LAX - LHR $1515 (https://www.flyertalk.com/forum/mileage-run-discussion/1883560-prem-fare-gone-af-business-class-lax-lhr-1515-a.html)

355F1 Dec 22, 17 2:54 am


Originally Posted by TWA884 (Post 29203217)
I had a missed call from Amsterdam at 2:30 pm PST while I was in front of a judge representing a client in court. A voicemail was left by an extremely fast talking, heavily accented and very cheerful representative. I can only understand about one in two or three words; however, the gist of her message was that the ticket was canceled due to incorrect airfare in their system and that I can expect to receive a refund within 48 hours. She apologized for the inconvenience that it caused me and thanked me for choosing Air France.

same here today. And the call sounded like it was on a crappy voice over internet line.

iAmJacksFlyerTalk Dec 22, 17 6:36 am

For days, the charges for two one-ways showed as pending, lumped together in a single transaction.

Today, the charge for only one one-way ticket has posted.

Extremely odd.

Airprox Dec 22, 17 6:46 am

I booked a return using Air France UK, paid in GBP, and a one-way from Air France NL paid in EUR. I received only one phone call which went to voicemail but referenced only one trip, and two separate differently worded emails from Customer Care Europe.

Got the refund notifications today, both of them minus the credit card fees they charge in Europe, 15 for the UK ticket and €10 ticketing fee plus €10 credit card fee for the NL ticket.

Customer Care UK offered to either pay 15 into my UK bank account (can't refund the credit card), or I could take a 75 or €85 electronic voucher for use on AF/KL/DL.

Haven't managed to get hold of anyone to deal with the NL/EUR ticket yet.

obduro Dec 22, 17 7:52 am

No phonecall or email for me. Booked 2 pax on one reservation, flights were cancelled pretty much on day 1 but I have today been charged for one passenger. Very odd.

palmanfr Dec 22, 17 9:00 am

Just got the phone call... Most likely from a call center in the subcontinent. Nothing else to say to the poor guy reading the lines on his computer I assume...

washeelers747 Dec 22, 17 10:01 am

Got several calls / 2 emails from AF (well, one email from KLM..). Didn't bother to return calls but hope that refund process is going smoothly, since airlines love to play stalling game with refunds process (never understand why most airlines require 10-14+ business days to process but can cancel tickets instantly :rolleyes:)

Global321 Dec 22, 17 10:11 am

Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)

josephstern Dec 22, 17 11:30 am


Originally Posted by Global321 (Post 29205343)
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)

What would the point be? Just to cause pain and penalties to the airline? Because you'll spend plenty of time working on that yourself too.

B747forever Dec 22, 17 11:37 am

As others have said, if you still have a live ticket, stop post about it here. Sometimes airlines miss to cancel some of the tickets. Has happened in the past to me on the AA Brazil J ticket mistake. They canceled all tickets, however two of mine slipped through.

obduro Dec 22, 17 11:37 am


Originally Posted by Global321 (Post 29205343)
Just curious, if anyone is worried about how long it takes for the airline to refund, why not dispute the charge with your credit card company?
(That is one of the main reasons the ability to dispute is available - the failure of the merchant to deliver the goods/services purchased.)

Because not everybody pays on credit card for one thing ;)

Similarly with the AZ FLR-DUS fare, a number of people (myself included) had difficulty getting chargebacks to clear because of complex charges when purchasing through OTAs. I bought via Expedia but was charged by Alitalia for some tickets and Expedia for others, and Amex had difficulty pinning down who was responsible for issuing the refund and in the end had to close the chargeback case as Alitalia had said they would issue a refund but it was subject to their 12 week period.

So it's not always an open and shut case unfortunately.

josephstern Dec 22, 17 11:38 am


Originally Posted by B747forever (Post 29205674)
As others have said, if you still have a live ticket, stop post about it here. Sometimes airlines miss to cancel some of the tickets. Has happened in the past to me on the AA Brazil J ticket mistake. They canceled all tickets, however two of mine slipped through.

Huh? I flew on that - so did some of my friends. I think we all got those to work.

obduro Dec 22, 17 11:39 am


Originally Posted by B747forever (Post 29205674)
As others have said, if you still have a live ticket, stop post about it here. Sometimes airlines miss to cancel some of the tickets. Has happened in the past to me on the AA Brazil J ticket mistake. They canceled all tickets, however two of mine slipped through.

Much like all of the other posts stating this, this is massively reaching - particularly where there is evidence that AF are going through bookings on this fare with a fine toothcomb and have acted very quickly.

PV_Premier Dec 22, 17 11:41 am

and, i've just received my third call telling me of my ticket cancelation. now it is starting to feel like they are rubbing salt in the wound.

Server Dec 22, 17 11:58 am

I'm French toast - checked my reservation on Orbitz and it was cancelled

josephstern Dec 22, 17 12:13 pm


Originally Posted by PV_Premier (Post 29205697)
and, i've just received my third call telling me of my ticket cancelation. now it is starting to feel like they are rubbing salt in the wound.

No calls for me, and no reservation. Just a cancelation email and a fat charge on my credit card.


All times are GMT -6. The time now is 10:50 pm.


This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright 2021 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.