[PREM FARE GONE] AF Business Class LAX - LHR $1515
Dec 21, 2017, 10:02 am
#676
Join Date: Jan 2007
Location: YKZ
Programs: AC MM SE, Marriott Titanium - Lifetime Plat 2nd Class, National Executive, Avis PP
Posts: 681
Fully my intent here - you really need to find some humour in the situation
Dec 21, 2017, 10:07 am
#677
Join Date: Dec 2017
Posts: 30
Right there with you - still intact on AF and DL and no email or calls.
Last edited by guy_listening; Dec 21, 2017 at 10:35 am
Dec 21, 2017, 10:14 am
#678
Join Date: Jan 2017
Location: Paris, Geneva
Programs: Some...
Posts: 323
Booked at 5pm (CEST) on Tuesday, cancelled between 6 and 8 pm (CEST) on Wednesday on airfrance.fr.
Still no call nor email.
But I just received an email asking me to rate the website airfrance.fr (1 to 5 stars) following the booking process (and the reservation number clearly appears in the email).
Still no call nor email.
But I just received an email asking me to rate the website airfrance.fr (1 to 5 stars) following the booking process (and the reservation number clearly appears in the email).
Dec 21, 2017, 10:22 am
#679
Join Date: Jul 2005
Location: NYC
Programs: UA-1K MM, AA-Gold, DL-Silver, AS-MVP
Posts: 2,508
Same with me, booked on Big O, reservation still intact, but prepared for the worst. If anything happens, I hope I'll get some goodwill certs from OTA like what I got from Expedia when NZ canceled the SYD-LAX tickets.
Dec 21, 2017, 10:30 am
#681
Join Date: Jun 2013
Location: HAM
Posts: 24
Please stop writing that your tickets are still active. Airlines read these forums. We don't have to encourage them to look again and cancel tickets they overlooked. If you have a ticket that is active please be quiet and happy.
Dec 21, 2017, 10:33 am
#682
Join Date: Mar 2009
Posts: 2
Data point:
Reservation disappeared the first evening. DL ticket/code. Unable to pull up anything on DL.com after that.
AF/KLM showed all segment cancelled. EF showed inventory went back.
The next morning, went to KLM/AF.com and noticed they added all segments back into the AF/KL PNR number. DL PNR still didn't pull up. However, the new segments are now AF coded instead of DL coded. All segments showed confirmed. Was able to re-select seats in F. EF showed inventory decreased by 1 again.
PNR details showed PRICING ERROR by LAX, but also showed a new line "RETENTION" by another airport location. Contact info shows this new airport location.
No email, no calls, all newly added segments confirmed.
Reservation disappeared the first evening. DL ticket/code. Unable to pull up anything on DL.com after that.
AF/KLM showed all segment cancelled. EF showed inventory went back.
The next morning, went to KLM/AF.com and noticed they added all segments back into the AF/KL PNR number. DL PNR still didn't pull up. However, the new segments are now AF coded instead of DL coded. All segments showed confirmed. Was able to re-select seats in F. EF showed inventory decreased by 1 again.
PNR details showed PRICING ERROR by LAX, but also showed a new line "RETENTION" by another airport location. Contact info shows this new airport location.
No email, no calls, all newly added segments confirmed.
Dec 21, 2017, 10:54 am
#683
Join Date: Aug 2009
Location: All over
Programs: MR, HH, DL, ALK
Posts: 136
Flights cancelled - ticketing error
Everything going away...
Update on your recent Air France ticket purchase (KMMxxxxxx)
"Dear Customer,
Due to a system error, your ticket/s for travel on Air France in La Première/First Class which was recently purchased has/have to be cancelled and will be fully refunded, consistent with DOT guidelines and policy.
We apologize for this inconvenience."
An Air France representative will attempt to contact you by phone..."
Update on your recent Air France ticket purchase (KMMxxxxxx)
"Dear Customer,
Due to a system error, your ticket/s for travel on Air France in La Première/First Class which was recently purchased has/have to be cancelled and will be fully refunded, consistent with DOT guidelines and policy.
We apologize for this inconvenience."
An Air France representative will attempt to contact you by phone..."
Dec 21, 2017, 10:58 am
#684
Join Date: Nov 2010
Location: WAS
Programs: UA
Posts: 232
Still I don't understand why AF realized they published this promo fare only after selling 4000 tickets (or more)...looks like airlines are running their business like a family run business.
Considering there are 2 flights/day from LAX and 2 from SFO, with 9 seats in first class on each flight, it means they filled their first class seats for 111 days before understanding their mistake...Correct me if I am wrong.
Considering there are 2 flights/day from LAX and 2 from SFO, with 9 seats in first class on each flight, it means they filled their first class seats for 111 days before understanding their mistake...Correct me if I am wrong.
One flight per day from SFO on the 77W (4 seats in F) and two flights per day from LAX (9 seats on the A380 and 4 seats on the 77W) for a total of 17 seats per day.
So if the alleged 4,000 seats were sold, it would fill the entire cabin from these two cities for the better part of the year.
Dec 21, 2017, 11:01 am
#686
Join Date: Nov 2009
Location: 6km East of EPAYE
Programs: UA Silver, AA Platinum, AS & DL GM Marriott TE, Hilton Gold
Posts: 9,582
Dec 21, 2017, 11:03 am
#687
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,044
Data point:
Reservation disappeared the first evening. DL ticket/code. Unable to pull up anything on DL.com after that.
AF/KLM showed all segment cancelled. EF showed inventory went back.
The next morning, went to KLM/AF.com and noticed they added all segments back into the AF/KL PNR number. DL PNR still didn't pull up. However, the new segments are now AF coded instead of DL coded. All segments showed confirmed. Was able to re-select seats in F. EF showed inventory decreased by 1 again.
PNR details showed PRICING ERROR by LAX, but also showed a new line "RETENTION" by another airport location. Contact info shows this new airport location.
No email, no calls, all newly added segments confirmed.
Reservation disappeared the first evening. DL ticket/code. Unable to pull up anything on DL.com after that.
AF/KLM showed all segment cancelled. EF showed inventory went back.
The next morning, went to KLM/AF.com and noticed they added all segments back into the AF/KL PNR number. DL PNR still didn't pull up. However, the new segments are now AF coded instead of DL coded. All segments showed confirmed. Was able to re-select seats in F. EF showed inventory decreased by 1 again.
PNR details showed PRICING ERROR by LAX, but also showed a new line "RETENTION" by another airport location. Contact info shows this new airport location.
No email, no calls, all newly added segments confirmed.
Dec 21, 2017, 11:23 am
#688
Ambassador: Alaska Airlines
Join Date: Nov 2008
Location: BWI
Posts: 7,390
Otherwise, would we be in the "right" to dispute any posted charges through the bank to block the payment from actually being paid to the merchant?
We shouldn't be subject to having to wait up to two statement cycles for the merchant to process the refund.
Dec 21, 2017, 11:28 am
#689
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,037
Very strange indeed. If the merchant determines right away they will not provide goods/services and communicated that decision to the customer then shouldn't they manually decline the payment right away while its still pending?
Otherwise, would we be in the "right" to dispute any posted charges through the bank to block the payment from actually being paid to the merchant?
We shouldn't be subject to having to wait up to two statement cycles for the merchant to process the refund.
Dec 21, 2017, 11:32 am
#690
FlyerTalk Evangelist
Join Date: Nov 2007
Location: Denver • DEN-APA
Programs: AF Platinum, EK Gold, AA EXP, UA 1K, Hyatt Globalist
Posts: 21,600
I'm thinking that anyone in that situation shouldn't be buying these tickets in the first place.
