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-   -   [PREM FARE GONE] AF Business Class LAX - LHR $1515 (https://www.flyertalk.com/forum/mileage-run-discussion/1883560-prem-fare-gone-af-business-class-lax-lhr-1515-a.html)

christravelblog Dec 21, 17 7:49 am


Due to a system error, your ticket(s) for travel on Air France in La Première/First Class which was recently purchased has/have to be cancelled and will be fully refunded, consistent with DOT guidelines and policy. We apologize for this inconvenience. An Air France representative will attempt to contact you by phone.


Guess as per DOT guidelines you'll get refunded any fixed costs you made. That's what they say in the email.

irishguy28 Dec 21, 17 7:53 am


Originally Posted by Madone59 (Post 29200820)
Per phone call round two: According to Delta 4,000 of these tickets were sold! :eek:

In total, or 4,000 were sold on 006 stock alone?


[I thought it would be much higher than this! That's only a "loss" of $80 million, an amount Delta makes in baggage fees every 5 hours :D]

Madone59 Dec 21, 17 8:01 am


Originally Posted by irishguy28 (Post 29200839)
In total, or 4,000 were sold on 006 stock alone?


[I thought it would be much higher than this! That's only a "loss" of $80 million, an amount Delta makes in baggage fees every 5 hours :D]

She didn't say on which ticket stocks. She said "World wide"

yutuyu Dec 21, 17 8:03 am

https://cimg9.ibsrv.net/gimg/www.fly...27202f275d.jpg
Every one's ready for the show?

Arrived at SFO for the AF0083 1515 departure PST at 1240.
Went to drop of my two luggages to the counter (yes, back home with a lot of gifts for Xmas)
Agent took my passport and BP.
Time passed and still typing in her computer. Never a good thing when you're already checked in and agent type and type and type.

One good, and one bad news..
Let me start with the bad one : I do get a F ticket that IS confirmed no problem there, but those 4 seats are taken by other PAX (and more profitable one hopefully for AF).
Good news is I got two option offered : wether get DWNGRD to C with 75% refund of the outbound part of my ticket (around 550ishEUR as per agent told me) and 800EUR voucher valid on AF/DL/KL for a year if I accept not to pursue AF with EU law.

Or cancel my itinerary + 800EUR voucher if I accept not to pursue AF with EU law.

Choice has been easy for me as I need to be in Europe before Xmas, flew C.

She told me my seat, 1L, is confirmed on my return, March 10th 2018.

Result : paid 1289ishEUR less around 550EUR (will believe it when I will see it on CC statement tho) and 800EUR voucher.

And still flew C to LHR and possibly F to SFO back.

Called AF Platinum line to see if I can get something more from them for the fact that F was overbooked on my way to LHR.
They couldn't do more than add the miles lost difference between C and F plus 8000 Miles to my FB account, witch is more than what I expected (reads a "no sire you had a nice price we cannot do anything on this one).
I think you can get all of that and ask for more again, so I felt a bite bad afterward. Will probably give those miles to UNICEF or MSF when they will be posted.

Just so you know, from the ETKT I received first (the one I posted showing a fare of 7700ishEUR) and the new one I received yesterday morning, I noticed couples of differences :

Under fare :
Used to be : 7700ishEUR
Now : FORFAIT

Don't know what that means, if some one knows.

Also, look at form of payment :
Used to be : NR + CCCA
Now : CCCA + NR + CA

NR is net fare, CCCA is credit card I think but no clue for CA?

On my booking page on AF.fr site, said I need to call AF if I want to change my flights or CXX.
Was curious so I inquired at AF lounge (was not granted F lounge as I didn't flew F sadly) to change my return to let say Febuary 12-13-14th, 2018 and make GF a nice surprise!

2mins later, he was surprised for Première ETKT but :
NOT changeable nor refundable --> basically you don't fly on March, 10th, you lost your money.

For me that's part of the "deal".
When you book an error fare, as long as you can fly, you can't really ask for more. AKA NH error fare was the same more or less.

Conditions are now stricter than they used to be, but won't complain about that.

As I flew business didn't took any pic. Will post some on my return if I am able to board F this time..!

mills1090 Dec 21, 17 8:04 am

Got the email, itinerary still intact for the time being. I think when they finally do cancel the ticket I will write Delta and suggest a policy to make a decision and notify customers within 24 hours of booking... Further, I am going to suggest that offering some kind of compromise itinerary in cases like this (downgrade to J). It will most likely fall on deaf ears.

CDKing Dec 21, 17 8:10 am


Originally Posted by yutuyu (Post 29200866)

Every one's ready for the show?

Arrived at SFO for the AF0083 1515 departure PST at 1240.
Went to drop of my two luggages to the counter (yes, back home with a lot of gifts for Xmas)
Agent took my passport and BP.
Time passed and still typing in her computer. Never a good thing when you're already checked in and agent type and type and type.

One good, and one bad news..
Let me start with the bad one : I do get a F ticket that IS confirmed no problem there, but those 4 seats are taken by other PAX (and more profitable one hopefully for AF).
Good news is I got two option offered : wether get DWNGRD to C with 75% refund of the outbound part of my ticket (around 550ishEUR as per agent told me) and 800EUR voucher valid on AF/DL/KL for a year if I accept not to pursue AF with EU law.

Or cancel my itinerary + 800EUR voucher if I accept not to pursue AF with EU law.

Choice has been easy for me as I need to be in Europe before Xmas, flew C.

She told me my seat, 1L, is confirmed on my return, March 10th 2018.

Result : paid 1289ishEUR less around 550EUR (will believe it when I will see it on CC statement tho) and 800EUR voucher.

And still flew C to LHR and possibly F to SFO back.

Called AF Platinum line to see if I can get something more from them for the fact that F was overbooked on my way to LHR.
They couldn't do more than add the miles lost difference between C and F plus 8000 Miles to my FB account, witch is more than what I expected (reads a "no sire you had a nice price we cannot do anything on this one).
I think you can get all of that and ask for more again, so I felt a bite bad afterward. Will probably give those miles to UNICEF or MSF when they will be posted.

Just so you know, from the ETKT I received first (the one I posted showing a fare of 7700ishEUR) and the new one I received yesterday morning, I noticed couples of differences :

Under fare :
Used to be : 7700ishEUR
Now : FORFAIT

Don't know what that means, if some one knows.

Also, look at form of payment :
Used to be : NR + CCCA
Now : CCCA + NR + CA

NR is net fare, CCCA is credit card I think but no clue for CA?

On my booking page on AF.fr site, said I need to call AF if I want to change my flights or CXX.
Was curious so I inquired at AF lounge (was not granted F lounge as I didn't flew F sadly) to change my return to let say Febuary 12-13-14th, 2018 and make GF a nice surprise!

2mins later, he was surprised for Première ETKT but :
NOT changeable nor refundable --> basically you don't fly on March, 10th, you lost your money.

For me that's part of the "deal".
When you book an error fare, as long as you can fly, you can't really ask for more. AKA NH error fare was the same more or less.

Conditions are now stricter than they used to be, but won't complain about that.

As I flew business didn't took any pic. Will post some on my return if I am able to board F this time..!

So lesson is, If you are a high level elite and book for trip right away, you may end up in a better place.

seris7 Dec 21, 17 8:16 am

My res on orbitz is still intact, can see it on AirFrance website and change seats...nobody called me, no e-mail received. OTA's reservations are probably harder to be cancelled for AF. No doubt they will knock on my door, but it's nice to be one of the latest survivors.

SFO777 Dec 21, 17 8:19 am


Originally Posted by yutuyu (Post 29200866)
Good news is I got two option offered : wether get DWNGRD to C with 75% refund of the outbound part of my ticket (around 550ishEUR as per agent told me) and 800EUR voucher valid on AF/DL/KL for a year if I accept not to pursue AF with EU law.
Or cancel my itinerary + 800EUR voucher if I accept not to pursue AF with EU law.

Result : paid 1289ishEUR less around 550EUR (will believe it when I will see it on CC statement tho) and 800EUR voucher.
And still flew C to LHR and possibly F to SFO back.

Thanks very much yutuyu for the comprehensive report of your experience.
Pretty good result when you wind up not paying anything for the J/F RT.

ChurchofTee Dec 21, 17 8:23 am

I just got a call from AF and told the same as above. Said that everyone (all 4000 of us) are getting calls. She seemed beat down from the talks.

thexfactor Dec 21, 17 8:25 am


Originally Posted by yutuyu (Post 29200866)
Every one's ready for the show?

Arrived at SFO for the AF0083 1515 departure PST at 1240.
Went to drop of my two luggages to the counter (yes, back home with a lot of gifts for Xmas)
Agent took my passport and BP.
Time passed and still typing in her computer. Never a good thing when you're already checked in and agent type and type and type.

One good, and one bad news..
Let me start with the bad one : I do get a F ticket that IS confirmed no problem there, but those 4 seats are taken by other PAX (and more profitable one hopefully for AF).

Wait, you had a BP with a seat, came to the airport a bit under 3 hours before, and all 4 F seats "were taken?"

Doesn't make sense unless (i) you didnt actually have an assigned seat, (ii) all other F pax had arrived at the airport before you, (iii) you didn't actually have a confirmed F booking (it was manipulated in the back end at some point between OLCI and airport arrival), and agent was just "yessing" you.

Curiosity, did you happen to see if the 4 F seats were indeed occupied?

airoli Dec 21, 17 8:31 am


Originally Posted by yutuyu (Post 29200866)
NR is net fare, CCCA is credit card I think but no clue for CA?

CA is the code for a Mastercard. VI is Visa, AX is Amex.

palmanfr Dec 21, 17 9:01 am


Originally Posted by ChurchofTee (Post 29200937)
I just got a call from AF and told the same as above. Said that everyone (all 4000 of us) are getting calls. She seemed beat down from the talks.

Just like they just don't care calling anymore.
Just received the second email informing about the cancellation. 😔
They just send emails starting with "as discussed..." But nobody ever called me...

palmanfr Dec 21, 17 9:05 am


Originally Posted by SFO777 (Post 29200920)
Thanks very much yutuyu for the comprehensive report of your experience.
Pretty good result when you wind up not paying anything for the J/F RT.

Happy to see that at least a few of us will be able to enjoy something out of this story ! Let us know how it goes in March !

golfingboy Dec 21, 17 9:07 am


Originally Posted by CDKing (Post 29200885)
So lesson is, If you are a high level elite and book for trip right away, you may end up in a better place.

Not as simple as that... I think the primary reason he was able to make this work for him is that he called AF after booking and they manually (most likely incorrectly) reticketed his trip.

Yes, booking a flight the following day helped as that gave them very little time to catch and correct the issue.

Status had very little to do with his luck. There are plenty of other Platinums who had their tickets cancelled.

seris7 Dec 21, 17 9:20 am

Still I don't understand why AF realized they published this promo fare only after selling 4000 tickets (or more)...looks like airlines are running their business like a family run business.
Considering there are 2 flights/day from LAX and 2 from SFO, with 9 seats in first class on each flight, it means they filled their first class seats for 111 days before understanding their mistake...Correct me if I am wrong.


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