[PREM FARE GONE] AF Business Class LAX - LHR $1515
Dec 20, 17, 10:33 pm
#616
Join Date: Jun 2005
Location: 🇸🇬 🇭🇰 🇫🇷
Programs: Many
Posts: 4,749
AF/KL is already not my airline of choice for long haul flights, just for intra-EU travel. I might have accepted a change of the ticket to business class if they would have proposed or even called me, perhaps a way to gain a new long haul customer. Now I am not even sure I want to use them anymore, even for short haul flights. The lack of customer service here is just astonishing in my opinion. I actually wonder how many people have made a booking of this "mistake fare". I guess we are not talking about thousands...
Also got an AF cancellation email + 10K points as goodwill. I am a flyingblue platinum member. That is very generous of them :-)
I don't get the comments on "defending airlines". Nobody is defending the airline - AF is operating within the law. They are explicitly allowed to cancel these fares. Protest the law, not the airline. I like that tit-for-tat rule - airlines should have the same cancellation window that passengers do. Let's try to make that happen.
I don't get the comments on "defending airlines". Nobody is defending the airline - AF is operating within the law. They are explicitly allowed to cancel these fares. Protest the law, not the airline. I like that tit-for-tat rule - airlines should have the same cancellation window that passengers do. Let's try to make that happen.
+10
Btw I still haven't received any call or mail from AF despite ticket being cancelled. Not a big deal but I would love to get the 10k FB (Platinum here as well).
Dec 21, 17, 12:12 am
#618
Join Date: Jan 2003
Location: Portland, OR
Posts: 290
I just got a call about 15 minutes ago (9:50 pm Pacific) from a Dutch number and assumed it was them as people reported in earlier replies. I let it go to voicemail since it's clear it's just a courtesy notification but they didn't leave a message.
Dec 21, 17, 12:32 am
#619
Join Date: Oct 2014
Location: PNW
Programs: BAEC Silver, DL GM, AA Plat, NEXUS
Posts: 463
I got a call about an hour ago from Amsterdam with an apology for the cancellation, told the rep it was fine (and expected) but my $1900 in prepaid hotels in London and Manchester is on AF now. The rep said we'll refund you in 2 weeks.
Wished him a good day and hung up.
Wished him a good day and hung up.
Dec 21, 17, 1:09 am
#620
Join Date: Nov 2013
Programs: NZ
Posts: 1,470
I got a call about an hour ago from Amsterdam with an apology for the cancellation, told the rep it was fine (and expected) but my $1900 in prepaid hotels in London and Manchester is on AF now. The rep said we'll refund you in 2 weeks.
Wished him a good day and hung up.
Wished him a good day and hung up.
Dec 21, 17, 1:28 am
#622
Join Date: Oct 2014
Location: PNW
Programs: BAEC Silver, DL GM, AA Plat, NEXUS
Posts: 463
On a positive note this cancellation allows me to change my "rushed" travel plans to England, I can afford paid J but when you see $1.5K for F in AF you don't think twice so I jumped onboard the now sinking ship.
I'd be concerned if I were due to travel sometime this month or early next year, I am not due to travel to England till March.
Dec 21, 17, 1:32 am
#623
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 1,015
The two bookings now appear on my amex account (based in France). Let's see now how much time it will take to those guys to issue a refund. DOT rule states 7 days right ?
Dec 21, 17, 1:36 am
#624
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, TK Silver, IHG Platinum, MR Gold, HH Gold, A-Club Silver, Hertz PC
Posts: 1,015
Yes, I will maybe will but using different channels of booking. One think I won't do though is book a ticket on AF for a long-haul trip in a premium cabin if their price is in line with the competition. I am more tempted to book on airlines which showed some flexibility with me or some friends in the past. AF is not on that list.
Dec 21, 17, 1:40 am
#625
Join Date: Nov 2013
Programs: NZ
Posts: 1,470
I believe in miracles.
On a positive note this cancellation allows me to change my "rushed" travel plans to England, I can afford paid J but when you see $1.5K for F in AF you don't think twice so I jumped onboard the now sinking ship.
I'd be concerned if I were due to travel sometime this month or early next year, I am not due to travel to England till March.
On a positive note this cancellation allows me to change my "rushed" travel plans to England, I can afford paid J but when you see $1.5K for F in AF you don't think twice so I jumped onboard the now sinking ship.
I'd be concerned if I were due to travel sometime this month or early next year, I am not due to travel to England till March.
Dec 21, 17, 1:44 am
#626
Join Date: Aug 2017
Location: Vietnam & USA
Programs: Delta PM
Posts: 453
Yes. The DOT does not require them to honor them at all, regardless of who's flown on one before or not.
It depends on who's issued the ticket - the earning rates are different when you're flying on AF metal with a DL issued ticket. In this case, you'd know depending on the number your ticket starts with: DL == 006, AF == 056.
If DL issues the ticket, the mileage earning works based on their charts, and not the AF partner fare.
There are three things that matter: Marketing Carrier (the flight number, i.e. AF123 vs DL123), the ticketing carrier (006 ticket vs 057 ticket) and the operating carrier (i.e. who's plane is it).
In this case, regardless of where you booked, AF is the operating carrier. Depending on where you booked, it could be an 006 ticket with DL flight numbers, or an 057 ticket with AF flight numbers. If you want to earn Sky Miles, the AF ticket is what you want, as the partner earning rates are more generous compared to a DL ticket.
Sorry, that's confusing, I hope I typed that out right.
It depends on who's issued the ticket - the earning rates are different when you're flying on AF metal with a DL issued ticket. In this case, you'd know depending on the number your ticket starts with: DL == 006, AF == 056.
If DL issues the ticket, the mileage earning works based on their charts, and not the AF partner fare.
There are three things that matter: Marketing Carrier (the flight number, i.e. AF123 vs DL123), the ticketing carrier (006 ticket vs 057 ticket) and the operating carrier (i.e. who's plane is it).
In this case, regardless of where you booked, AF is the operating carrier. Depending on where you booked, it could be an 006 ticket with DL flight numbers, or an 057 ticket with AF flight numbers. If you want to earn Sky Miles, the AF ticket is what you want, as the partner earning rates are more generous compared to a DL ticket.
Sorry, that's confusing, I hope I typed that out right.
Dec 21, 17, 1:47 am
#627
Join Date: Dec 2004
Location: AMS
Programs: KLM PLAT, Qatar PLAT, AA Silver, Hyatt Diamond, Hilton Diamond, Starwood Gold, IHG Plat
Posts: 184
Update: I received a call from Air France saying they had a technical error and have canceled the flights. I told the CSR I found that unacceptable as if I missed a flight or anything against the Contract of Carriage they would be happy to charge me for the trouble. I asked to be called back by a senior CSR person, and of course no calls to date.
Dec 21, 17, 2:13 am
#629
Join Date: Dec 2003
Location: Oakland CA
Programs: UA *G, AS MVPG, Globalist
Posts: 999
No call yet, but got an email. AF ticket stock, email came from the KLM Customer Service Desk with the subject "Update on your recent Air France ticket purchase"
Dear Customer,
Due to a system error, your ticket/s for travel on Air France in
La Premire/First Class which was recently purchased has/have to be
cancelled and will be fully refunded, consistent with DOT guidelines
and policy.
We apologize for this inconvenience.
An Air France representative will attempt to contact you by phone.
If you have any questions in the meantime, Please feel free to
contact Air France.com websupport at 1-800-992-3932 to help you in
this matter.
We thank you for your understanding and wish you a pleasant day ahead.
Kind Regards,
Air France
Due to a system error, your ticket/s for travel on Air France in
La Premire/First Class which was recently purchased has/have to be
cancelled and will be fully refunded, consistent with DOT guidelines
and policy.
We apologize for this inconvenience.
An Air France representative will attempt to contact you by phone.
If you have any questions in the meantime, Please feel free to
contact Air France.com websupport at 1-800-992-3932 to help you in
this matter.
We thank you for your understanding and wish you a pleasant day ahead.
Kind Regards,
Air France
Dec 21, 17, 2:20 am
#630
Join Date: Oct 2014
Location: PNW
Programs: BAEC Silver, DL GM, AA Plat, NEXUS
Posts: 463
