6foot7

Booked via Delta last week and got ticketed. Received this email today + a voicemail:


Last week, you purchased a Business Class fare from Auckland New Zealand to Oakland California. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honor this ticket in its current form. We are very sorry for the inconvenience but would like to offer you some options so you can continue your booking with us.

If you still wish to travel, we will move your booking into Economy Class. If you decide you no longer wish to travel we will provide you with a full refund and cancel the booking.

Please call 1-800-455-2720 Option 4 so that we may address this as soon as possible. Please reference case number ------ when you call and you will be directed to me.

Again, we sincerely apologize for this mistake and we thank you for understanding.

Regards,

Mary C. Mason
Customer Care

hopeful_me

Not much, other than praising your good fortune!

bhatnasx

I filed a complaint with the DOT & they have advised that it's a valid complaint & they will look into it based on number of complaints.

If if you are impacted, please either file a complaint directly with the US DOT with a copy of your confirmed itinerary and a BRIEF note as to what happened to you.

https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm


The more volume, the more likely they will take action.

Jaimito Cartero

You can be low hanging fruit, or you can fight it.

If you accept a refund, or a downgrade, then likely you are out of luck. File a complaint with the DOT, NZ or AU consumer affairs bureau, and refuse their offers.

PB86

Booked on DL.com for June 2018 return September 2018. Still no call or email and DL website still shows it good. We’re west coast based so the cancel may be lower on their call list.

CDKing

Unless the DOT contact has specifically requested to have all complaints directed to him, I'd say fill out the form so they don't have to manually log the complaint.

aussielori

sent to the email above and got this so dont send to the individual.


If you are filing a complaint, you need to file on our website and not direct with am individual.


Please see link:

https://airconsumer.dot.gov/escompla...nsumerForm.cfm

Thank you.

bhatnasx

Edited my post above. Please use link in Aussielori's post

davistev

6AM phone call from Delta. They should at least have the courtesy to look at the time zone they are calling to

invalyd

Filed a DOT complaint. Don't really expect anything to come of it but it took less than 5 minutes, so why not.

6foot7

My booking is still showing live on Delta in Biz and marked as ticketed.. No remarks or anything. What happens if I just don't respond?

Rowyourboat

I also filed a DOT complaint and received a positive response that it falls under their valid issues and that they'll notify the airline.

Highly encourage everyone to file. It took literally 5 minutes and I had no idea it was this simple.

ManFactSpendLA

Something is going on...if delta did a mass cancel more people would have posted

hondaman82

That's even worse, what if they deny you at check in, you drive all the way to the airport for nothing

hansyuwiwb

VA Twitter is still bombarded with complaints from the DFW and AKL fares.

I’m guessing there’s far more people that booked these fares than what one might expect due to the popularity of AUS/NZ and generally high fares in this market.

Delta cancellation will probably attract more DOT complaints and it’s up to DL to decide how many they want to wear. They do have a KPI that’s on # of DOT complaints.

lol