[FARE GONE] DL: AKL-OAK / USD902 (Business Class)
Nov 7, 2017, 10:04 pm
#226
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
I have received nothing from the airline but my travel agent checked the booking and the SYD LAX legs have gone only LAX LAS in eco left so he called gallaleo and they said they dont guarantee the booking!!!!! the airline does
so called the airline they said its a very cheap fare- I said No its not we have jsut flown ATH_SYD ret in J for $A2400 and purchased ARN_SYD ret in J for $A2300 both 24 hr flights .so this is def not "cheap". then called Amex and disputed the charge.
so called the airline they said its a very cheap fare- I said No its not we have jsut flown ATH_SYD ret in J for $A2400 and purchased ARN_SYD ret in J for $A2300 both 24 hr flights .so this is def not "cheap". then called Amex and disputed the charge.
Nov 7, 2017, 10:10 pm
#227
Join Date: Apr 2010
Location: NYC
Programs: Miles&more, SPG, Hyatt
Posts: 536
I have received nothing from the airline but my travel agent checked the booking and the SYD LAX legs have gone only LAX LAS in eco left so he called gallaleo and they said they dont guarantee the booking!!!!! the airline does
so called the airline they said its a very cheap fare- I said No its not we have jsut flown ATH_SYD ret in J for $A2400 and purchased ARN_SYD ret in J for $A2300 both 24 hr flights .so this is def not "cheap". then called Amex and disputed the charge.
so called the airline they said its a very cheap fare- I said No its not we have jsut flown ATH_SYD ret in J for $A2400 and purchased ARN_SYD ret in J for $A2300 both 24 hr flights .so this is def not "cheap". then called Amex and disputed the charge.
Nov 7, 2017, 11:25 pm
#229
Join Date: Jan 2007
Location: CHS
Programs: Lots
Posts: 1,012
hint, cough, hint, cough
Nov 8, 2017, 1:49 am
#234
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald EY Plat HH D
Posts: 1,270
http://www.comcom.govt.nz/fair-tradi...w-your-rights/
the more that complain the better for the future
the more that complain the better for the future
Nov 8, 2017, 1:59 am
#236
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
One week for a response? What garbage customer service. VA service is seriously trash, and if you're not Platinum (or even call outside Plat office hours), you'll be stuck with useless call center agents.
Nov 8, 2017, 3:06 am
#237
Join Date: Jun 2012
Location: AKL
Programs: NZ*E, QF WP/LTG
Posts: 58
http://www.comcom.govt.nz/fair-tradi...w-your-rights/
the more that complain the better for the future
the more that complain the better for the future
I spent over an hour on the phone with the Plat team before. The supervisors' hands were tied by revenue management.
To quote them: "Completely understand where you are coming from, and how the situation is handled is not favourable to you, but we have been told firmly that the only two options available are a) cancel for a full refund or b) downgrade to economy. There is literally nothing else I can offer. Our head office is closely monitoring this."
Nov 8, 2017, 6:58 am
#238
Join Date: Jan 2016
Programs: Delta PM
Posts: 50
Definitely going to lodge a case with the Dispute Tribunal. I actually have a firm date I need to be in the US for (which is next week), and I've just booked UA at over $5.5k. They can pay me the cost of the UA fare.
I spent over an hour on the phone with the Plat team before. The supervisors' hands were tied by revenue management.
To quote them: "Completely understand where you are coming from, and how the situation is handled is not favourable to you, but we have been told firmly that the only two options available are a) cancel for a full refund or b) downgrade to economy. There is literally nothing else I can offer. Our head office is closely monitoring this."
I spent over an hour on the phone with the Plat team before. The supervisors' hands were tied by revenue management.
To quote them: "Completely understand where you are coming from, and how the situation is handled is not favourable to you, but we have been told firmly that the only two options available are a) cancel for a full refund or b) downgrade to economy. There is literally nothing else I can offer. Our head office is closely monitoring this."