[FARE GONE] DL: AKL-OAK / USD902 (Business Class)
Nov 9, 2017, 8:04 am
#257
Join Date: Aug 2007
Location: IAH
Programs: UACO Plat/1K, DL Plat, Hertz 5*, Avis - PC, SPG Gold, Colorado Pass
Posts: 228
Nov 9, 2017, 8:16 am
#258
Join Date: Nov 2011
Posts: 6,385
Nov 9, 2017, 8:21 am
#259
Join Date: Nov 2010
Location: Sydney
Programs: NH AMC, EY Guest Silver,MPC GO
Posts: 210
got a mate to track it down by displaying the actual 006 prefix ticket to grab my VA PNR out.
another data point, just spotted out there is an invoice on DL MMB lead to the invoice of my purchase.
Nov 9, 2017, 8:31 am
#261
Join Date: Mar 2009
Location: Brooklyn, NY
Posts: 1,470
They keep calling me, I've received 4 calls in the last hour from DL but haven't been able to answer since I'm on a conference call. Just seeing this email from them as well:
Last week, you purchased a Business Class fare from New Zealand to [destination]. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honor this ticket in its current form. We are very sorry for this inconvenience but would like to offer you some options so you can continue your booking with us.
If you still wish to travel, we will move your booking into Economy . If you decide you no longer wish to travel we’re happy to provide you with a full refund and we’ll cancel the booking.
Please call 1-800-455-2720 Option 4 so that we may address this as soon as possible. Please reference the above case number.
Again, we sincerely apologize for this mistake and we thank you for understanding.
Regards,
Charlotte C. Evans
Customer Care
Last week, you purchased a Business Class fare from New Zealand to [destination]. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honor this ticket in its current form. We are very sorry for this inconvenience but would like to offer you some options so you can continue your booking with us.
If you still wish to travel, we will move your booking into Economy . If you decide you no longer wish to travel we’re happy to provide you with a full refund and we’ll cancel the booking.
Please call 1-800-455-2720 Option 4 so that we may address this as soon as possible. Please reference the above case number.
Again, we sincerely apologize for this mistake and we thank you for understanding.
Regards,
Charlotte C. Evans
Customer Care
Nov 9, 2017, 9:37 am
#262
Join Date: Aug 2007
Location: IAH
Programs: UACO Plat/1K, DL Plat, Hertz 5*, Avis - PC, SPG Gold, Colorado Pass
Posts: 228
They keep calling me, I've received 4 calls in the last hour from DL but haven't been able to answer since I'm on a conference call. Just seeing this email from them as well:
Last week, you purchased a Business Class fare from New Zealand to [destination]. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honor this ticket in its current form. We are very sorry for this inconvenience but would like to offer you some options so you can continue your booking with us.
If you still wish to travel, we will move your booking into Economy . If you decide you no longer wish to travel we’re happy to provide you with a full refund and we’ll cancel the booking.
Please call 1-800-455-2720 Option 4 so that we may address this as soon as possible. Please reference the above case number.
Again, we sincerely apologize for this mistake and we thank you for understanding.
Regards,
Charlotte C. Evans
Customer Care
Last week, you purchased a Business Class fare from New Zealand to [destination]. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honor this ticket in its current form. We are very sorry for this inconvenience but would like to offer you some options so you can continue your booking with us.
If you still wish to travel, we will move your booking into Economy . If you decide you no longer wish to travel we’re happy to provide you with a full refund and we’ll cancel the booking.
Please call 1-800-455-2720 Option 4 so that we may address this as soon as possible. Please reference the above case number.
Again, we sincerely apologize for this mistake and we thank you for understanding.
Regards,
Charlotte C. Evans
Customer Care