[FARE GONE] Va: Dfw-mel $172 ai
Nov 9, 2017, 10:34 am
#166
Join Date: Feb 2016
Posts: 13
i have no idea if any of that will matter, but i'll keep trying. let me know if you get anywhere.
Nov 9, 2017, 10:49 am
#167
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,198
Just checked with Expedia and AMEX Travel. My 3 bookings are still intact. Maybe the DL metal/flights are the issue? All are VA stock. Just waiting like most. Would like them either be canceled so I can look for other deals for those dates or know they are good. Not much to do but wait and see. At least when the AZ tickets were canceled they did by months...
Did anyone fly on these?
Did anyone fly on these?
Nov 9, 2017, 3:41 pm
#168
Join Date: Jan 2013
Posts: 115
Just checked with Expedia and AMEX Travel. My 3 bookings are still intact. Maybe the DL metal/flights are the issue? All are VA stock. Just waiting like most. Would like them either be canceled so I can look for other deals for those dates or know they are good. Not much to do but wait and see. At least when the AZ tickets were canceled they did by months...
Did anyone fly on these?
Did anyone fly on these?
Nov 9, 2017, 3:55 pm
#169
FlyerTalk Evangelist
Join Date: Feb 2003
Location: Greener Pastures
Posts: 10,515
I had my VA flight on the AKL-US fare cancelled & I filed a complaint with the DOT & they have advised that it's a valid complaint & they will look into it based on number of complaints.
If if you are impacted, please either file a complaint directly with the US DOT with a copy of your confirmed itinerary and a BRIEF note as to what happened to you.
https://airconsumer.dot.gov/escompla...nsumerForm.cfm
You should file if you booked this fare & was cancelled as it will show systemic challenges.
If if you are impacted, please either file a complaint directly with the US DOT with a copy of your confirmed itinerary and a BRIEF note as to what happened to you.
https://airconsumer.dot.gov/escompla...nsumerForm.cfm
You should file if you booked this fare & was cancelled as it will show systemic challenges.
Nov 9, 2017, 10:22 pm
#170
Join Date: Oct 2017
Location: LAX
Programs: AAdvantage, Delta, Marriott
Posts: 22
This morning after seeing all these post I went to check my ticket and I couldn't use my confirmation code on VA. I had booked via VA through Chase Ultimate Rewards.
I just got off the phone with Chase and they said it was an error fare and my ticket had been canceled.. waited on hold for 20 minutes and the rep came back and asked if I would be okay paying the adjusted fare, I said no.
She then went ahead and rebooked me on the same flights without having to pay extra! She tried to book me through Delta and I was actually able to convince her to book me through VA instead so I could accrue more miles
Totally shocked it worked!
I just got off the phone with Chase and they said it was an error fare and my ticket had been canceled.. waited on hold for 20 minutes and the rep came back and asked if I would be okay paying the adjusted fare, I said no.
She then went ahead and rebooked me on the same flights without having to pay extra! She tried to book me through Delta and I was actually able to convince her to book me through VA instead so I could accrue more miles
Totally shocked it worked!
Nov 10, 2017, 7:09 am
#171
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
This morning after seeing all these post I went to check my ticket and I couldn't use my confirmation code on VA. I had booked via VA through Chase Ultimate Rewards.
I just got off the phone with Chase and they said it was an error fare and my ticket had been canceled.. waited on hold for 20 minutes and the rep came back and asked if I would be okay paying the adjusted fare, I said no.
She then went ahead and rebooked me on the same flights without having to pay extra! She tried to book me through Delta and I was actually able to convince her to book me through VA instead so I could accrue more miles
Totally shocked it worked!
I just got off the phone with Chase and they said it was an error fare and my ticket had been canceled.. waited on hold for 20 minutes and the rep came back and asked if I would be okay paying the adjusted fare, I said no.
She then went ahead and rebooked me on the same flights without having to pay extra! She tried to book me through Delta and I was actually able to convince her to book me through VA instead so I could accrue more miles
Totally shocked it worked!
Nov 10, 2017, 7:56 am
#172
Join Date: Oct 2017
Location: LAX
Programs: AAdvantage, Delta, Marriott
Posts: 22
Nov 10, 2017, 4:19 pm
#173
formerly chrisbarnett01
Join Date: Oct 2015
Posts: 350
Virgin cancelling these a week later is not sitting well with anyone. Twitter is ablaze with people complaining to DOT. Normally I would move on, but since half the world is, why not. I filed a complaint as well.
Nov 10, 2017, 8:24 pm
#174
Join Date: Nov 2017
Posts: 4
I complained via their complaint form that the twitter ppl linked me to, but when that doesn't work, I will also be filing a DOT complaint. I understand mistake fares are YMMV, but there should be some basic stipulations that the airlines have to follow. Waiting over a week to cancel is BS.
Nov 15, 2017, 12:00 am
#175
Join Date: Jan 2013
Posts: 115
I complained via their complaint form that the twitter ppl linked me to, but when that doesn't work, I will also be filing a DOT complaint. I understand mistake fares are YMMV, but there should be some basic stipulations that the airlines have to follow. Waiting over a week to cancel is BS.
We will reimburse you for any reasonable, verifiable, non-refundable out of pocket expenses you have incurred in reliance on your Booking. To request reimbursement, please respond to this email with a copy of your receipt and proof of cancellation along with the following bank account details:
Account Name:
Account Number:
Bank Name:
Routing Number:
(9 Digits)
Nov 26, 2017, 3:15 pm
#176
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
+1. With ANA business fare to Australia I literally paid $600 extra to ensure that I don't ruin the deal for others by not calling to add an infant to our booking while the deal was on (I could not get him ticketed through the same OTA). They've honored the fare, but when the deal was over and I called them to add the infant, we paid more for the infant in lap (which is 10% of the adult fare at the time of ticketing) than for the adult that had a seat included. I am grateful to those who found and shared the deal and I am sure my not calling the airline at the time helped others take advantage of the deal for a few more hours.
Nov 27, 2017, 1:40 pm
#177
FlyerTalk Evangelist
Join Date: Jan 2012
Location: Northern Calif./Eastern Ida.
Programs: Amethyst Premier Plutonium Medallion
Posts: 20,633
That's unusual. I would just reply with the receipts and ask them to send a check. You can always tell them you don't have a bank account that accepts direct deposits, if they relent.
Dec 11, 2017, 9:23 pm
#179
Join Date: Jun 2009
Posts: 19
I received compensation for my non-refundable tickets today, after providing my banking information. After foreign currency conversion and bank fees, I am out about $30 in the end, but I don;t think I have the energy to get that back from Virgin Australia.
Jan 9, 2018, 10:40 pm
#180
Join Date: Jan 2013
Posts: 115
I am still waiting on my check!