cliburn

Purchased through Orbitz US. Charges came through pretty quickly from ANZ.
Now I get an email from Orbitz saying in part:
"Due to the error, Air New Zealand has taken the decision to cancel all tickets affected by this. The airline has now begun to process all refunds for affected tickets back to the original form of payment used to make the booking, and the funds will be available to you within 15-20 business days. "

Not cool ANZ.

nk15

I called Expedia, the agent called ANZ and she said ANZ has initiated refunds the day they cancelled the tix and that it will take 5-7 business days and the refund will be received by Sept 28/end of next week. I am not so sure though the agent didn't seem very competent. I have not received any emails about refund initiation other than the cancellation one.

hirohito888

I received email from Expedia AU that they initiated the refund process, but the refund amount in AUD doesn't match what I paid... But I'll see what is finally refunded before I follow up again. Rather annoying process.

auror

I think the delta is Expedia's commission on the sale of the ticket.

If I don't get full refund I'll definitely be taking this with them again. At that point I'll also claim for credit card interest (24% pa for the days between my purchase and my money back).

LHR/MEL/Europe FF

It would be highly unusual for expedia to keep a commission on this type of refund. The difference in refund amounts may be due to an error, but it won't be for commission. Under Australian consumer law the passenger is entitled to a full refund, and expedia would be well aware of that.

cliburn

I have already disputed the original charge, as I did not receive what I paid for.

nk15

If there is an unfavorable difference due to the fluctuating exchange rate between the time of purchase and time of refund, you can also talk to your credit card bank, they should refund it.

It will be easier to get forex differences from the cc bank that does the conversions, as opposed to the vendor, who can refund only what they received. This applies only when the cancellation was from the vendor's side though, not yours, so you should explain this to the bank (that the vendor unilaterally cancelled and refunded the purchase). A secure message to your credit card issuer via your online banking site should suffice for this. YMMV though, depending on the bank.

nichojo

Yeah, no kidding. Still not fun.

RS250Racer

Already have one refund on first ticket that is nearly $7 less than what I paid. Not loosing money on Air NZ refusal to honor these tickets. Already filed DOT and will be following this up aggressively.

Repooc17

If that's due to timing of exchange rate differences, then that would not be on the airline.

CDKing

I think someone upthread posted that you should be able to get the difference since you were not the one to cancel.

The currency conversion can bite you. I lost $100 on an EK J award once on a refundable fare due to a large change in conversion rate

hirohito888

I received my refund from Expedia AU after 4 days. The amount refunded on my Amex card ended up being 6 USD less, due to forex. I won't bother disputing that. But now on to NZ to get my position flights reimbursed.

flybit

[QUOTE=cliburn;28846669]Purchased through Orbitz US. Charges came through pretty quickly from ANZ.
Now I get an email from Orbitz saying in part:
"Due to the error, Air New Zealand has taken the decision to cancel all tickets affected by this. The airline has now begun to process all refunds for affected tickets back to the original form of payment used to make the booking, and the funds will be available to you within 15-20 business days. "

Not cool ANZ.[/QUOTE

I still dont have my credit, and Expedia sent me an email saying call NZ and the number they give is not in service from Canada.
NZ is such a mickey mouse airline

flybit

here is the email from Expedia. lol with a number that does not work. also really 8 WEEKS
Dear Expedia Customer,



We have been made aware by AIR NEW ZEALAND Airlines that they had an issue with the pricing of their tickets, which caused a number of tickets to be sold at prices significantly lower than their actual value. Due to the error, AIR NEW ZEALAND Airlines have taken the decision to cancel all tickets affected by this.

The airline has now begun to process all refunds back for affected tickets to the original form of payment used to make the booking, and the funds will be available to you within 6-8 weeks.

We apologize for the inconvenience that this may have caused you, and should you need to rebook your trip, please contact Air New Zealand at 1 (800) 262-1234

Sincerely,

The Expedia Team

ycc777

I thought the ticket rule has a $300 cancellation fee. Will they be paying this amount?