mlqsko

Once a charge is settled (usually within 24 hours), it cannot be voided (in your dictionary cancelled) but only refunded. FX rates have nothing to do with the OTA/airline.

I'm not amazed you find this amazing.

nli007

I lost about $20 CAD on my booking from the currency conversion myself. I just chalk it up as the risk of booking one of these fares.

I am surprised that your CC provider is even willing to entertain your chargeback request. It should've taken the agent 30 sec to realize it was a currency conversion issue.

Global321

Wrong. It is called a chargeback. It is part of the Fair Credit Billing Act.

I'm not amazed you were not aware.

Why? The service (flight) was not received. The merchant (Ethiopian) never provided the service. Why would the consumer be responsible for any charge when the merchant fails to deliver? As for willing to "entertain it", the bank is required to follow the process. It is the law in the USA. (Fair Credit Billing Act.) AFAIK there is no exception for currency fluctuations.

If you are happy giving free money to your bank or Ethiopian, it is your choice.

keitherson

Feel free to take Ethiopian Airlines to small claims court

+1

Global321

CC company will take care of it.

mlqsko

You have absolutely no idea what are you talking about.

ccurrahee

With the information that other travellers have been denied entry to the flight in Bangkok I got in touch with the Oslo office of Ethiopian Airlines today, with the intention of canceling my flight from BKK- YYZ in August.

Talking to their representative in person I was informed that they knew about the situation. And that while the previous error fare from Oslo never had an issue about travellers being denied flying on a Cloud 9/buisniss/ D fare status, the flights booked from Singapore/Bangkok to Vancouver had.

According to the representative the airline had now decided to accept the tickets and when he checked in his system my flight had an OK status.

To be sure he asked for the relevant information and would confirm the status with bookings centrally, I presume in Addis Abbeba and get back to me by e-mail.

I wil update the information here as soon as I hear back from Ethiopian Airlines in Oslo.

markis10

+1, a remarkably small minded view of global currency payment systems.

davistev

Hoping for the best.

Global321

You two are exceedingly negative people. And in this case, you are both wrong. Feel free to keep agreeing with each other.

Just be sure about what I was saying, I reached out to Chase... Chase said, assuming Ethiopian confirms they canceled the ticket, would not honor the ticket or does not respond, I will get all my money back. The upshot was in the case of disputed transactions, there is no charge to the consumer regardless of the currency used. For consumers and consumer rights, the transaction happened in the USA. (And yes, in layman's terms, Chase will void the transaction and recoup exactly what it paid Ethiopian.)

And if you take a step back and think about it logically, of course, this is how a bank has to handle all disputed international transactions.

For everyone else, ignore the haters and decide what is best for you. If you want all your money back, dispute the transaction.

Frayed_Yak

Thanks - are you referring here that your BKK-YYZ ticket is OK for now, or was that for OSL flight only?

ccurrahee

I have been told by a representative that the BKK-YYZ is okay. And I am waiting for email confirmation as he ( and I) wanted confirmation from the central ticketing office in Addis. So as soon as I get an e-mail back I will post here, either way.

markis10

LOL! Thanks to your posts that's easy to do!

marcelduchamp

That's an interesting development. Thank you for keeping us updated.

SKYEG

TY for the update my ticket never cancelled and I never got the email. Will be attempt it this month