Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J
Jan 9, 2017, 7:58 am
#3753
Join Date: Dec 2016
Location: South East England
Programs: BAEC, MileagePlus
Posts: 178
Just one thing I don't get it: when you call Expedia or Ebookers, they tell you the refund would be done by the Airlines instead of them and there's "nothing" they can do. Problem is that on my credit card statement, I was charged by Expedia/Ebookers and not by Alitalia. How does that even work?
Jan 9, 2017, 5:52 pm
#3754
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
Same here. Yesterday I called Lloyds and initiated a charge back on both tickets I bought.
Just one thing I don't get it: when you call Expedia or Ebookers, they tell you the refund would be done by the Airlines instead of them and there's "nothing" they can do. Problem is that on my credit card statement, I was charged by Expedia/Ebookers and not by Alitalia. How does that even work?
Just one thing I don't get it: when you call Expedia or Ebookers, they tell you the refund would be done by the Airlines instead of them and there's "nothing" they can do. Problem is that on my credit card statement, I was charged by Expedia/Ebookers and not by Alitalia. How does that even work?
Same here. Have news that non-055 are getting honored.
Last edited by dfs24; Jan 9, 2017 at 6:07 pm Reason: added details
Jan 9, 2017, 6:12 pm
#3755
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
We have one non-055 itinerary that's still very much alive, COW8C fare with no AZ metal, purchased directly from the issuing carrier's website. We need to change the date of the last two segments, and are deliberating how to accomplish this --- i.e. wait until enroute and deal with the non-SkyTeam operating carrier of the last two segments in question, or contact the issuing carrier before starting the trip (especially if they intend to not honor the tickets at all, much less permit a date change). Advise (hopefully without snark) would be appreciated!
Jan 9, 2017, 6:28 pm
#3756
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
1. Changing date before departure will cause the fare to re-price. So you're looking at easily a few more thousand dollars per passenger.
2. Changing the date en-route. You will need the ticket issuing carrier involved here, and they may get nasty especially if the last 2 flights do not involve the issuing carrier.
My suggestion is not to be greedy and work with the dates already booked. Or just refund and call it a day. Otherwise you should be mentally prepared to have your itinerary chopped. If you don't have a back up plan to get yourself back home if the airline chops your last 2 sectors, then don't do it.
2. Changing the date en-route. You will need the ticket issuing carrier involved here, and they may get nasty especially if the last 2 flights do not involve the issuing carrier.
My suggestion is not to be greedy and work with the dates already booked. Or just refund and call it a day. Otherwise you should be mentally prepared to have your itinerary chopped. If you don't have a back up plan to get yourself back home if the airline chops your last 2 sectors, then don't do it.
Jan 9, 2017, 6:39 pm
#3757
FlyerTalk Evangelist
Join Date: Sep 1999
Location: New York, NY, USA
Posts: 12,482
Jan 9, 2017, 6:48 pm
#3758
Join Date: Jun 2007
Programs: SQ AA TK
Posts: 1,438
We have one non-055 itinerary that's still very much alive, COW8C fare with no AZ metal, purchased directly from the issuing carrier's website. We need to change the date of the last two segments, and are deliberating how to accomplish this --- i.e. wait until enroute and deal with the non-SkyTeam operating carrier of the last two segments in question, or contact the issuing carrier before starting the trip (especially if they intend to not honor the tickets at all, much less permit a date change). Advise (hopefully without snark) would be appreciated!
Now for those of you who already have your first sector modified by AZ, and still see your inbound sector confirmed, this is what will happen when you go to check in for the inbound sector.
http://onemileatatime.boardingarea.c...-class-review/
Read the portion on what happened to this fella at check in. This is a case of confirmed reservation but invalid e-ticket.
Jan 9, 2017, 8:43 pm
#3759
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Looks like ticket stock did end up mattering after all. That's going to be interesting moving forward for future mistake fares.
I am assuming DL/AF/KL/AA were willing to take the hit for a few of these reservations, if the other carriers involved are asking for payment under proper fare pricing.
I am assuming DL/AF/KL/AA were willing to take the hit for a few of these reservations, if the other carriers involved are asking for payment under proper fare pricing.
Jan 9, 2017, 8:50 pm
#3760
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 774
Jan 9, 2017, 9:25 pm
#3761
Join Date: Oct 2004
Location: NYC
Programs: AS MVP Gold, BA Silver, AA Gold, Marriott Titanium, Hyatt Globalist
Posts: 1,619
Jan 9, 2017, 9:49 pm
#3762
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 774
Jan 10, 2017, 1:49 am
#3764
Join Date: Feb 2010
Location: London / Los Angeles
Programs: Hilton Diamond, IHG Diamond Ambassador, Marriott Platinum, Hyatt Globalist, BA Silver
Posts: 1,631
Same here. Yesterday I called Lloyds and initiated a charge back on both tickets I bought.
Just one thing I don't get it: when you call Expedia or Ebookers, they tell you the refund would be done by the Airlines instead of them and there's "nothing" they can do. Problem is that on my credit card statement, I was charged by Expedia/Ebookers and not by Alitalia. How does that even work?
Just one thing I don't get it: when you call Expedia or Ebookers, they tell you the refund would be done by the Airlines instead of them and there's "nothing" they can do. Problem is that on my credit card statement, I was charged by Expedia/Ebookers and not by Alitalia. How does that even work?
Jan 10, 2017, 3:19 am
#3765
Join Date: Sep 2008
Programs: A3 Gold, AA Platinum
Posts: 50
Has anyone been able to get Alitalia to refund losses due to currency exchange rates? Ticket booked through eBookers, refund directly from Alitalia (plus booking fee from eBookers). I tried calling Alitalia to refund my losses due to exchange rates, but they wouldn't budge. Any point in trying to solve this with eBookers?
Not losing sleep over this, it's 25 GBP - but still a minor annoyance.
Not losing sleep over this, it's 25 GBP - but still a minor annoyance.