Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770 / J
Dec 23, 2016, 4:41 am
#3526
Moderator: Hyatt Gold Passport & Star Alliance
Join Date: May 1998
Location: London, UK
Programs: UA-1K 3MM/HY- LT Globalist/BA-GGL/GfL
Posts: 12,077
Dec 23, 2016, 4:45 am
#3527
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
Dec 23, 2016, 7:38 am
#3528
Join Date: Nov 2009
Location: London, England
Posts: 366
Just got back to the UK and my personal phone had 32 voicemails from someone claiming to be expedia (booked with ebookers, part of the group).... mostly just dead air, but a few with messages telling me to call the airline directly.
So I called ebookers up to ask what's going on and similar to others in the thread, they no longer have control of the ticket.
What was super interesting is that in their system it says that I requested the changes. They told me that if I had requested the change with ebookers directly then they'd still have control of the ticket.
They also said that there is no record in the system of anyone attempting to call me from ebookers either.
Don't think I can be bothered to spend lots of time on the phone given the feedback from others here. I don't care about the tickets now as I've already rebooked, so will contact amex for a chargeback. But if anyone is fighting the fight, the fact that they're saying it was the customer who requested the change is incredibly shady behaviour.
So I called ebookers up to ask what's going on and similar to others in the thread, they no longer have control of the ticket.
What was super interesting is that in their system it says that I requested the changes. They told me that if I had requested the change with ebookers directly then they'd still have control of the ticket.
They also said that there is no record in the system of anyone attempting to call me from ebookers either.
Don't think I can be bothered to spend lots of time on the phone given the feedback from others here. I don't care about the tickets now as I've already rebooked, so will contact amex for a chargeback. But if anyone is fighting the fight, the fact that they're saying it was the customer who requested the change is incredibly shady behaviour.
Dec 23, 2016, 8:38 am
#3530
Join Date: May 2011
Location: Italy
Programs: BAEC Gold, TK Gold, Accor Gold
Posts: 310
I seem to be hitting a wall here. Alitalia and Expedia both say a refund is being processed but both claim the refund should come from the other. Went to the bank to request a chargeback and I'm told chargebacks don't exist as a procedure? looks like money will be taken from my account and given back who knows when ...
Dec 23, 2016, 8:52 am
#3531
Join Date: Apr 2016
Programs: UA Mileage Plus Delta SkyMiles
Posts: 424
Expedia.de were easy to work with. I used facebook to contact them and it was refunded to my credit card 2 days later. I think her name was Lynn.
In germany they would not win if I were to pursue them in court, and lots of people have legal insurance here. My feeling is that they refunded the money asap because of this fact. It is possible that expedia are funding the refund and getting the money back from Alitalia later as they would be the ones dealing with the legal fall out.
In germany they would not win if I were to pursue them in court, and lots of people have legal insurance here. My feeling is that they refunded the money asap because of this fact. It is possible that expedia are funding the refund and getting the money back from Alitalia later as they would be the ones dealing with the legal fall out.
Dec 23, 2016, 9:17 am
#3532
Join Date: Jan 2015
Location: Central Europe
Programs: DL GM, TK Elite+, ITA Executive, HHonors Diamond, Marriott Silver, Accor Plat
Posts: 196
Data point: Got a call from a UK number with German speaking Expedia agent a few days ago, explaining vaguely that only option was to cancel as per airline (including some nonsense about "eco price mistakenly filed"). My booking never ticketed due to another reason (certain AZ codeshare not operated despite in timetable), so I accepted. Full refund on CC posted almost immediately.
Expedia seem to want to get this off their desks ASAP.
I think there might be something worth exploring with regards to the legal situation in Germany. If I understand correctly, in case of error, AZ would have had the option to nullify/void the contract without delay. They didn't do that - they rebooked, meaning basically they delivered something else. Original contract still valid... I suppose the situation elsewhere in Europe might be similar.
Expedia might fear this could get messy soon, thus speeding up refunds...
Expedia seem to want to get this off their desks ASAP.
I think there might be something worth exploring with regards to the legal situation in Germany. If I understand correctly, in case of error, AZ would have had the option to nullify/void the contract without delay. They didn't do that - they rebooked, meaning basically they delivered something else. Original contract still valid... I suppose the situation elsewhere in Europe might be similar.
Expedia might fear this could get messy soon, thus speeding up refunds...
Dec 23, 2016, 9:29 am
#3533
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Just one tip: if your OTA say they cannot cancel/refund the ticket, it is because AZ has changed the status to 'E' for Exchanged. You can ask AZ to change the ticket status to 'O' for Open and then the OTA can touch it again.
It is worth to check/ask the current status the ticket has in Amadeus.
E = AZ has full control
O = OTA can do the refund
Hope this helps.
And no, I have no idea how to check the status other than asking the OTA or AZ.
It is worth to check/ask the current status the ticket has in Amadeus.
E = AZ has full control
O = OTA can do the refund
Hope this helps.
And no, I have no idea how to check the status other than asking the OTA or AZ.
Dec 23, 2016, 10:04 am
#3534
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 772
But it should really be the TA who gets AZ to do that. That's what a TA is there for, to deal with airlines etc.
Dec 23, 2016, 10:40 am
#3535
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Dec 23, 2016, 11:29 am
#3536
Join Date: Jul 2009
Location: World
Posts: 1,647
Booked 2x trips through ebookers. Called in today and canceled both trips for a full refund. No need for them to call AZ and no suggestion that I would need to reach out to them either. Was told refund will take 2-12 weeks to process 
Dec 23, 2016, 12:35 pm
#3537
Join Date: Apr 2016
Programs: A3 *G, BAEC Gold
Posts: 30
This afternoon I called AZ because I didn't have a lot of thrust in their promise to refund the money as they "couldn't send a confirmation of the refund". Well...had another agent and he sent me a confirmation of the refund @:-) Little did he know that his mail made the rebooking saga even more strange
The e-mail had 3 pdf's attached: refund confirmation, exchanged e-ticket and...another CONFIRMED e-ticket for an eco flight in April from AMS to FCO...
Anyway, it's on the "old" PNR which can't be found anymore via the AZ website. FYI, my original routing was FLR-FCO-NRT-DUS in July (enhanced to FLR-FCO-DUS/NRT-DUS).These guys keep surprising me
Unfortunately enough this doesn't process the refund faster as it should take max 30 days according to AZ but I should see the funds in the coming days. Don't think so 
Dec 23, 2016, 2:40 pm
#3538
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Alitalia’s review of this matter indicates that several third party websites between December 10 and December 11, 2016, including but not limited to Fly4Free.com and SecretFlying.com, publicized the erroneously-priced itineraries and advised readers on how to book such travel via OTAs. Some of these websites advised readers to book “at your own risk,” noting that airlines may cancel tickets booked at an erroneous price.
Dec 23, 2016, 3:28 pm
#3539
Join Date: Jan 2010
Location: LAS, ZQN
Programs: UA PP (2MM), BA gold
Posts: 2,195
Bloggers have always made these things more noticeable and therefore ends them sooner. They always "CYA" by having warnings.
This was fare rule error by AZ, the tickets were priced correctly according to the rules. I wish they would have canceled them. This re-routing is a new one for me.
Bottom line- we will see how this shakes out eventually.
