Enigma368

Travelup have not even notified me that my flights have changed. Wonder what would happen if I was not monitoring this thread and just assumed my flights were intact until I went to the airport.

I guess I will call them tomorrow but my impression is that they are a pretty amateur site. As my flights have been changed to a different date, I am just going to make that the main point rather than get into the whole routing discussion.

My comment to them will be that "the flights have been changed to a date that does not work for me", please refund within 3 working days or I will have to pursue a chargeback. Ultimately as far as I am concerned they are the ones who charged me so they are the ones who have to provide the refund.

Jermyn

2x SEZ in Sept finally got screwed over.

One itinerary still outstanding, although I'm not holding out much hope for that one....

Forrest Bump

Travelup and Orbitz did not even bother to send an email. Nothing.
Called Travelup and they immediately said I had to call AZ.
I answered with a polite no way, you deal with the airline and eventually the agent agreed to call me back and let me know. Never happened, and it was 2 days ago.

Enigma368

I'm not a legal expert but surely whoever you booked with and whoever charged you is liable to sort out a refund. If you buy a book from a bookstore and it is missing pages, you would not accept it if the book store washed their hands of it told you to contact the publisher for a refund.

Perhaps an imperfect analogy but still, OTAs charge us booking fees and get commission for basically acting as travel agents. If the airline has changed the booking, then as the travel agent we have booked with, they should resolve the matter with Alitalia.

Tmvx

Yes, you are absolutely right. It is the same 055 stock.I saw CX+number in my mail from OTA and quickly jumped to conclusion, it means CX stock. However its still AZ. Cheers, friend!

SEA-Flyer

In which case, you're probably one of the many who have a lingering reservation on another airline (CX in your case), but no longer have a valid ticket for that reservation. CX will eventually clean it up / delete it.

obduro

My September 055 HKG return has now been rerouted. Expedia.co.uk directed me to Alitalia where I spoke with a very rude gentleman who (eventually) referred me back to Expedia. Got the 2-12 week refund quote at the third attempt, but Amex were very helpful and have initiated a chargeback (well two chargebacks given Expedia charged both tickets on the same order separately).

henkybaby

Expedia just offered me a full refund for a ticket end of October they say has been changed by the airline. It looks intact everywhere but hey, ho. That would be the last of the Machiavellis for me.

island82

If you can find the new e ticket number from all the other airline sites, you will see that e ticket now reflects what AZ has changed it to. If you have AF/KL flights, AF would show you the new ticket number using the AF/KL pnr in their MMB

AZ made it an even bigger mess by not cancelling the reservations outright.

Chokkoubin

The intern's working overtime - my booking just got cut down to a simple FLR-FCO-DUS, have already been changed once to knock out the first two AZ legs

yvrcnx

Just an update on the refund.
I had talked with Expedia on Thursday, December 15th and the refunds for the 2 tickets I purchased for me and my son have shown up on my AMEX yesterday evening, December 17th.
The full amount was credited back without any other charges and was credited by Alitalia.

I was told it would take 5 - 8 weeks but I think that AZ is just giving themselves a buffer in case it takes longer.

A big thank you to Alitalia and Expedia. Despite of having dealt with it somewhat odd, they kept their promise and have refunded the full amount. I am sure everyone will get their refunds as well rather sooner than later.

This was an exciting 8 days or so and while it didn't quite work out in our favor, it's been a great lesson and in the end this has worked out for the better - already made alternative flight arrangements with SQ instead.

Fling

Hi,
I didn´t read all of the thread but most.
My question is: where is the businessclass?
At the first part FLR-FCO there is no. That I already knowed when I booked. But on the second part I was rerouted to (FCO-DUS) there is no businessclass too.
The second part is with the Embraer 175, which has just "Economy|Comfort seat" (Alitalia name).
May this be the reason, why they try to cancel by our own? Because they know their reason -it was a businessclass flight FLR-DUS with one stop in FCO- is just a lie to cancel the legal flights?
----
there is an other post with nearly the same content from me (#3350). It need much time that the mod accept, I thougt it was deleted, so I posted again. Sry for confusion.

RolfD

EY will only provide an stopover package if your layover is more than 2 days

CDKing

There was no reason for AZ to lie. They just did it out of spite to make it more complicated for everyone. rather than just automatically cancel and refund like other mistake fares.

TerryK

There must be a legal reason for AZ to re-route instead of cancel. They are creating more work for themselves as well. The fact that many have their OTA itineraries intact while tickets reissued, which may not have been intentional, may come back to haunt AZ.