Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770 / J
Dec 16, 2016, 7:34 pm
#3226
Join Date: Jul 2003
Location: The Garden of England
Programs: BA Silver AA Lifetime Gold
Posts: 659
Dec 16, 2016, 9:18 pm
#3227
Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Gold; A3 Silver; EY Silver; SU Silver
Posts: 2,488
Dec 16, 2016, 9:29 pm
#3229
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
Dear Customer,
Changes to Your Itinerary
You recently purchased a ticket at qatarairways.com for travel within South East Asia, including a transfer through Doha.
This itinerary through Doha was quoted to you for a price that is intended only for short haul direct flights in Asia. This happened due to an error in our system, outside the control of Qatar Airways.
If you did not realize the error prior to this email we would like to apologize for any inconvenience the incorrect routing display may have caused. We would like to offer you the following options to demonstrate our appreciation of your loyalty and understanding:
1/ For your convenience, we already rebooked you on the direct non-stop service to your destination, and would like to offer you 10 000 Qmiles as compensation to offset any inconvenience this may have caused. To have the miles credited, please confirm your Privilege Club membership number and reply to this email to opt in. Please note that miles will be credited after your flight is completed, and only one passenger per booking is eligible to receive the compensation.
2/ In case the new routing does not fit your travel needs, we would like to hereby apologize and offer a full refund on your ticket. To apply for the refund, please confirm in a reply to this email, or submit the refund request form at qatarairways.com/refund
Unfortunately we are unable to offer further compensation in this case.
3/ If you would still prefer to travel on your original itinerary through Doha, we hereby offer you a 15% discount on Business class, or 10% discount on Economy class. Please contact the Qatar Airways office in the country of your departure to make a new booking, and submit a refund request at qatarairways.com/refund
The discount is applicable on the lowest available net fare, excluding taxes and promotional fares, and miles will be credited to you based on regular class and tier eligibility.
Please note that you can only choose one of the three options from above, and you need to respond to this email within 28 days, otherwise the above offer will be withdrawn.
We would like to apologise again, and we look forward to welcoming you onboard soon.
Yours sincerely,
Qatar Airways Support
Changes to Your Itinerary
You recently purchased a ticket at qatarairways.com for travel within South East Asia, including a transfer through Doha.
This itinerary through Doha was quoted to you for a price that is intended only for short haul direct flights in Asia. This happened due to an error in our system, outside the control of Qatar Airways.
If you did not realize the error prior to this email we would like to apologize for any inconvenience the incorrect routing display may have caused. We would like to offer you the following options to demonstrate our appreciation of your loyalty and understanding:
1/ For your convenience, we already rebooked you on the direct non-stop service to your destination, and would like to offer you 10 000 Qmiles as compensation to offset any inconvenience this may have caused. To have the miles credited, please confirm your Privilege Club membership number and reply to this email to opt in. Please note that miles will be credited after your flight is completed, and only one passenger per booking is eligible to receive the compensation.
2/ In case the new routing does not fit your travel needs, we would like to hereby apologize and offer a full refund on your ticket. To apply for the refund, please confirm in a reply to this email, or submit the refund request form at qatarairways.com/refund
Unfortunately we are unable to offer further compensation in this case.
3/ If you would still prefer to travel on your original itinerary through Doha, we hereby offer you a 15% discount on Business class, or 10% discount on Economy class. Please contact the Qatar Airways office in the country of your departure to make a new booking, and submit a refund request at qatarairways.com/refund
The discount is applicable on the lowest available net fare, excluding taxes and promotional fares, and miles will be credited to you based on regular class and tier eligibility.
Please note that you can only choose one of the three options from above, and you need to respond to this email within 28 days, otherwise the above offer will be withdrawn.
We would like to apologise again, and we look forward to welcoming you onboard soon.
Yours sincerely,
Qatar Airways Support
Dec 16, 2016, 9:50 pm
#3230
Join Date: Apr 2003
Location: Hong Kong
Posts: 612
The biggest thing is that you must check your new e-ticket from Alitalia and ensure that the new e-ticket has the other segments that you want to fly.
Your old one should have been voided, as you can check to see all flight coupons were "EXCHANGED" on Saudia's site.
You can't really rely on any PNRs because there's multiple e-tickets and Alitalia is not even cancelling segments or re-issuing e-tickets correctly.
Your old one should have been voided, as you can check to see all flight coupons were "EXCHANGED" on Saudia's site.
You can't really rely on any PNRs because there's multiple e-tickets and Alitalia is not even cancelling segments or re-issuing e-tickets correctly.
Anyone know anything about this. I can accept their change of flight, but concurrent with that, I requested the new date of Alitalia's altered flight to be after the date of the original inbound (back to DUS, that is).
In essence, I'm willing to accept a flip of outbound and inbound.
Dec 16, 2016, 10:50 pm
#3231
Join Date: Jun 2007
Programs: AA Lifetime Gold, AA Exec Plat
Posts: 715
I'm on the same boat. DUS-LHR-LAX still intact, return is cancelled. If it sticks, I'll keep the one leg.
Dec 16, 2016, 11:03 pm
#3232
Join Date: Apr 2003
Location: Hong Kong
Posts: 612
If a pax flies the first segment with other airlines, then it doesn't really matter what happens with the second segment involving Alitalia and FLR. Whereas if the pax does not fly a first segment involving Alitalia, that voids the second segment.
Dec 16, 2016, 11:13 pm
#3233
Join Date: Jan 2003
Location: HEL
Programs: *G, used to be with TK but left due to their corruption and political ties
Posts: 4,404
Dec 16, 2016, 11:55 pm
#3234
Join Date: Jul 2010
Location: NYC
Programs: CO Platinum/1K, SPG Platinum/Ambassador
Posts: 1,705
So far on my three itins:
Outbound on AF cxld, only return JNB-DUS on LH remains. No rebooking out of FLR
Outbound on AF cxld, booked Via FCO on AZ. return DAR-DUS on LX remains.
Outbound on BA remains, Return booked next day via FCO on AZ.
Of these, I'd think only 1 and 3 are even remotely viable but IDK. Thoughts?
Outbound on AF cxld, only return JNB-DUS on LH remains. No rebooking out of FLR
Outbound on AF cxld, booked Via FCO on AZ. return DAR-DUS on LX remains.
Outbound on BA remains, Return booked next day via FCO on AZ.
Of these, I'd think only 1 and 3 are even remotely viable but IDK. Thoughts?
Dec 17, 2016, 12:02 am
#3236
Join Date: Sep 2006
Location: NYC
Programs: SQ Gold, VA Gold, Marritt Plat, HH Gold
Posts: 84
So does anyone have any non-cancelled itineraries coming up in the next couple of weeks? Mine is still showing as unchanged on Saudia/Orbitz so I'm assuming it got missed, but curious to see if anyone is successful in actually flying it now that they are clearly well aware of it...
Dec 17, 2016, 12:40 am
#3238
Join Date: Dec 2016
Posts: 318
So does anyone have any non-cancelled itineraries coming up in the next couple of weeks? Mine is still showing as unchanged on Saudia/Orbitz so I'm assuming it got missed, but curious to see if anyone is successful in actually flying it now that they are clearly well aware of it...
All part of the game, I know. Hopefully we'll have some info on successfully completed trips in the coming weeks.
Edit: cancelled 20 min after posting
Last edited by jeroen100; Dec 17, 2016 at 2:56 am
Dec 17, 2016, 1:00 am
#3239
Join Date: Jan 2014
Posts: 1,265
ET phoned home in coach instead of booked and confirmed business class.
So did AB, also an EY funded carrier in financial troubles.
Dec 17, 2016, 1:27 am
#3240
Join Date: Aug 2004
Posts: 1,006
