Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J
Dec 16, 2016, 1:11 pm
#3181
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,774
Dec 16, 2016, 1:17 pm
#3182
Join Date: Jun 2011
Programs: TK Elite, BA Gold, Skyteam Elite Plus, IHG Spire AMB, HHonors Diamond
Posts: 162
... 2015 
Dec 16, 2016, 1:29 pm
#3183
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
Expedia send me an email saying that the flights that have changed are under full control of AZ and that they don't allow a refund and I have to contact AZ myself....
They did fully refund the flights that haven't been touched by AZ, so if you want to ensure you get your money back 'quickly' you may be better of not waiting for AZ to touch them. At this point I hold little hope that AZ will 'miss' certain bookings, so I will cancel them the last one too.
I will contact my credit card company (AMEX) tomorrow to initiate a charge back, but in NL that is more difficult than in the US for instance.
It is a game where you sometimes lose and sometimes win, but the handling of this one is pretty bad IMHO.
They did fully refund the flights that haven't been touched by AZ, so if you want to ensure you get your money back 'quickly' you may be better of not waiting for AZ to touch them. At this point I hold little hope that AZ will 'miss' certain bookings, so I will cancel them the last one too.
I will contact my credit card company (AMEX) tomorrow to initiate a charge back, but in NL that is more difficult than in the US for instance.
It is a game where you sometimes lose and sometimes win, but the handling of this one is pretty bad IMHO.
Dec 16, 2016, 1:47 pm
#3185
Join Date: Dec 2004
Location: AMS
Programs: KLM PLAT, Qatar PLAT, AA Silver, Hyatt Diamond, Hilton Diamond, Starwood Gold, IHG Plat
Posts: 184
Weird change, not canceled just delayed
I just got an email about my second and final booking (the first already had the outbound leg cut).
Via expedia.de originally I had booked
April 14 FLR-FCO-AMM all on AZ (Arrive around 14:00 on the 14th)
May 7 LHR-AMS-DUS all on KL
They just changed the outbound leg to
April 14 FLR-FCO-AMM but all the flights were later and arrive at 03:00am on the 15th.
What do you guys think are they just trying to make it more painful? Why would they not just cancel?
__________________________________________________ __________
On the email there is a button to
Accept changes
Please also inform your fellow travelers about this travel plan change.
If you do not agree with the changes and would like to be recalled by Expedia.de, click on the link below. One of our travel experts will call you by telephone within 24 to 48 hours to discuss the flight options with you.
__________________________________________________ ________
I just got an email about my second and final booking (the first already had the outbound leg cut).
Via expedia.de originally I had booked
April 14 FLR-FCO-AMM all on AZ (Arrive around 14:00 on the 14th)
May 7 LHR-AMS-DUS all on KL
They just changed the outbound leg to
April 14 FLR-FCO-AMM but all the flights were later and arrive at 03:00am on the 15th.
What do you guys think are they just trying to make it more painful? Why would they not just cancel?
__________________________________________________ __________
On the email there is a button to
Accept changes
Please also inform your fellow travelers about this travel plan change.
If you do not agree with the changes and would like to be recalled by Expedia.de, click on the link below. One of our travel experts will call you by telephone within 24 to 48 hours to discuss the flight options with you.
__________________________________________________ ________
Dec 16, 2016, 2:29 pm
#3188
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
If Alitalia can and only does cancel the AZ marketed/operated codeshares, will the rest of the itinerary stay intact?
Right now they can only change their own flights and mess around with the e-ticket, in hopes that people will cancel.
Can we actually just position ourselves to catch our now "open jaw" flights?
Does anyone have a long enough from FCO-DUS to catch their other flight in time? Or get Alitalia to push the flights back?
Right now they can only change their own flights and mess around with the e-ticket, in hopes that people will cancel.
Can we actually just position ourselves to catch our now "open jaw" flights?
Does anyone have a long enough from FCO-DUS to catch their other flight in time? Or get Alitalia to push the flights back?
Dec 16, 2016, 2:37 pm
#3189
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Weird change, not canceled just delayed
I just got an email about my second and final booking (the first already had the outbound leg cut).
Via expedia.de originally I had booked
April 14 FLR-FCO-AMM all on AZ (Arrive around 14:00 on the 14th)
May 7 LHR-AMS-DUS all on KL
They just changed the outbound leg to
April 14 FLR-FCO-AMM but all the flights were later and arrive at 03:00am on the 15th.
What do you guys think are they just trying to make it more painful? Why would they not just cancel?
__________________________________________________ __________
On the email there is a button to
Accept changes
Please also inform your fellow travelers about this travel plan change.
If you do not agree with the changes and would like to be recalled by Expedia.de, click on the link below. One of our travel experts will call you by telephone within 24 to 48 hours to discuss the flight options with you.
__________________________________________________ ________
I just got an email about my second and final booking (the first already had the outbound leg cut).
Via expedia.de originally I had booked
April 14 FLR-FCO-AMM all on AZ (Arrive around 14:00 on the 14th)
May 7 LHR-AMS-DUS all on KL
They just changed the outbound leg to
April 14 FLR-FCO-AMM but all the flights were later and arrive at 03:00am on the 15th.
What do you guys think are they just trying to make it more painful? Why would they not just cancel?
__________________________________________________ __________
On the email there is a button to
Accept changes
Please also inform your fellow travelers about this travel plan change.
If you do not agree with the changes and would like to be recalled by Expedia.de, click on the link below. One of our travel experts will call you by telephone within 24 to 48 hours to discuss the flight options with you.
__________________________________________________ ________
G
Dec 16, 2016, 2:49 pm
#3191
Join Date: Apr 2003
Location: Hong Kong
Posts: 612
If Alitalia can and only does cancel the AZ marketed/operated codeshares, will the rest of the itinerary stay intact?
Right now they can only change their own flights and mess around with the e-ticket, in hopes that people will cancel.
Can we actually just position ourselves to catch our now "open jaw" flights?
Does anyone have a long enough from FCO-DUS to catch their other flight in time? Or get Alitalia to push the flights back?
Right now they can only change their own flights and mess around with the e-ticket, in hopes that people will cancel.
Can we actually just position ourselves to catch our now "open jaw" flights?
Does anyone have a long enough from FCO-DUS to catch their other flight in time? Or get Alitalia to push the flights back?
Expedia is trying to work that out with Alitalia.
Dec 16, 2016, 3:13 pm
#3195
Join Date: Jul 2005
Location: YVR
Programs: AC MM
Posts: 1,478
Some information for those of you who are wanting to do a charge back. I just spoke with AMEX (Canada) after I was told that refund will take anywhere between 5 - 8 weeks to see if a charge back is even an option and in this case it was not, at least not for me, especially since Expedia said that AZ will refund within 5 - 8 weeks.
The only time I can start proceedings for a charge back is if after 8 weeks no refund has been given yet.
This might be different in every country and it's just information I received. Obviously I would have preferred a refund rather sooner than later but will just have to wait it out and hope AZ will keep their word and actually refund it.
The only time I can start proceedings for a charge back is if after 8 weeks no refund has been given yet.
This might be different in every country and it's just information I received. Obviously I would have preferred a refund rather sooner than later but will just have to wait it out and hope AZ will keep their word and actually refund it.