Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770 / J
Dec 16, 2016, 2:54 am
#3046
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
Dec 16, 2016, 2:58 am
#3047
Join Date: Sep 2011
Location: NAP
Programs: LH, BA, TK
Posts: 2,409
Ps. Now on the phone with Amex for an Iberia error fare cancelled by IB but they forgot to refund the 20,41€ credit card fee (4 weeks later)
Dec 16, 2016, 2:58 am
#3048
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
The US used to be the champion of free trade - but they never opened up their air markets to foreigners in the way that most of the rest of the world has (admittedly, even in Europe to a limited extent).
But the US consumer ends up paying for higher fares as a result, so the airlines are happy. That is, until they next have to apply for Chapter 11!
Dec 16, 2016, 2:59 am
#3049
Join Date: Mar 2014
Location: FCO
Posts: 249
I hope Alitalia has a good explanation for the DOT when the complaints go in when they start canceling the fares touching the US.
After all Italy, beside politics and AZ, it's not so bad, trust me.
Dec 16, 2016, 3:02 am
#3050
Join Date: Apr 2011
Location: U.K.
Programs: QR P; HH D; IHG SpAmb
Posts: 772
As i see many postings indicating people being bounced between OTAs and AZ - if i book through an OTA i expect everything being handled by them and not have to deal with the airline. It's the OTA's job to do that if necessary and it's the OTA's job to sort out the refund. If they don't then i have a sufficient case to contact the credit card company to instigate a chargeback. Is my reasoning wrong?
Dec 16, 2016, 3:05 am
#3051
Join Date: Apr 2007
Programs: QF, VA, AC, Hyatt, Marriott
Posts: 3,779
Dec 16, 2016, 3:06 am
#3052
Join Date: Nov 2010
Posts: 26
Called Expedia.ca regarding cancelled first sectors (FLR- FCO - AUH - MEL)... An agent spoke to Alitalia on my behalf which then instigated Alitalia to send through a new e-ticket routed FLR - FCO - DUS rtn (x2) on the spot.
The Expedia agent got back to me and offered me a full refund. After 40 minutes I got bounced to a supervisor who said she can only get through to a voicemail and tried the three numbers she has for Alitalia's ticketing dept!
Expedia opened a case (to contact Alitalia on my behalf) and said she would call me back in 72hrs... I then called my Australia CC company and opened a transaction dispute for 'Services not rendered (retailer unable or unwilling to provide purchased services).
Note to self - Avoid Alitalia on all grounds from here on in. Lousy bunch.
The Expedia agent got back to me and offered me a full refund. After 40 minutes I got bounced to a supervisor who said she can only get through to a voicemail and tried the three numbers she has for Alitalia's ticketing dept!
Expedia opened a case (to contact Alitalia on my behalf) and said she would call me back in 72hrs... I then called my Australia CC company and opened a transaction dispute for 'Services not rendered (retailer unable or unwilling to provide purchased services).
Note to self - Avoid Alitalia on all grounds from here on in. Lousy bunch.
Dec 16, 2016, 3:08 am
#3053
Join Date: Sep 2011
Location: NAP
Programs: LH, BA, TK
Posts: 2,409
As i see many postings indicating people being bounced between OTAs and AZ - if i book through an OTA i expect everything being handled by them and not have to deal with the airline. It's the OTA's job to do that if necessary and it's the OTA's job to sort out the refund. If they don't then i have a sufficient case to contact the credit card company to instigate a chargeback. Is my reasoning wrong?
Remember to save and print proof of the changes and fax them.
Dec 16, 2016, 3:17 am
#3055
Join Date: Feb 2015
Location: BRU, AMS
Programs: Miles & More, FlyingBlue, Iberia Plus Gold
Posts: 485
I am so jealous of you guys getting chargebacks so easily. I have tried this 2-3 times in the part when airlines decided to play nasty: downgrade me or keep my money for months. Mastercard Belgium's answer is basically always the same "we understand there is a commercial dispute between you and company XXX, therefore we cannot do anything as we can only process a chargeback in case of technical problems or fraud on a transaction. You need to sort the dispute yourself. Bye thank you".
I might as well cancel all my Mastercards and get an Amex if you say they are much better at protecting consumers
I might as well cancel all my Mastercards and get an Amex if you say they are much better at protecting consumers
Dec 16, 2016, 3:20 am
#3056
Join Date: May 2013
Location: west coast best coast
Programs: TINDER GOLD, STARBUCKS GOLD, COSTCO EXECUTIVE!!
Posts: 3,989
You say that like it's a bad thing.
The US used to be the champion of free trade - but they never opened up their air markets to foreigners in the way that most of the rest of the world has (admittedly, even in Europe to a limited extent).
But the US consumer ends up paying for higher fares as a result, so the airlines are happy. That is, until they next have to apply for Chapter 11!
The US used to be the champion of free trade - but they never opened up their air markets to foreigners in the way that most of the rest of the world has (admittedly, even in Europe to a limited extent).
But the US consumer ends up paying for higher fares as a result, so the airlines are happy. That is, until they next have to apply for Chapter 11!
Dec 16, 2016, 3:23 am
#3057
FlyerTalk Evangelist
Join Date: Nov 2007
Location: The Hague, NL
Programs: GMLFL, Life 2.0 - Mucci Premiere Classe & des Chevaliers Toulousiens
Posts: 22,911
FWIW: your contract is with the OTA, not the airline. Calling AZ is pointless it seems. That is at least what I was told.
Expedia (in NL) is actively identifying the customers who bought the AZ EFs and is working with AZ on a solution. They have no power to force AZ to reinstate cancelled tickets, but the one-sided re-routings may be a different scenario. The fault seems to lie with the interface between AZ and the systems the OTAs use (Amadeus) and not with AZ's booking system itself. Of course AZ loaded the wrong fare rules into Amadeus but they claim it is the problem of the OTA that they allowed these bookings... So AZ's solution seems to be to reroute according to the (correct) fare rules that were in their own system. That takes a while, as AZ is now changing the tickets in Amadeus, a system that is not part of their direct booking process.
Expedia will contact all customers who are affected (probably with the reroute information) and only when your ticket is changed by AZ can they act. If you cancel tickets proactively you might dig a small hole for yourself, especially if you paid booking or credit card fees.
The usual caveats apply for this analysis of course.
Expedia (in NL) is actively identifying the customers who bought the AZ EFs and is working with AZ on a solution. They have no power to force AZ to reinstate cancelled tickets, but the one-sided re-routings may be a different scenario. The fault seems to lie with the interface between AZ and the systems the OTAs use (Amadeus) and not with AZ's booking system itself. Of course AZ loaded the wrong fare rules into Amadeus but they claim it is the problem of the OTA that they allowed these bookings... So AZ's solution seems to be to reroute according to the (correct) fare rules that were in their own system. That takes a while, as AZ is now changing the tickets in Amadeus, a system that is not part of their direct booking process.
Expedia will contact all customers who are affected (probably with the reroute information) and only when your ticket is changed by AZ can they act. If you cancel tickets proactively you might dig a small hole for yourself, especially if you paid booking or credit card fees.
The usual caveats apply for this analysis of course.
Dec 16, 2016, 3:30 am
#3058
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
The usual, world-class, outstanding customer service experience through Amex Gold UK -
Originally Posted by American Express
Dear Mr G,
Thank you for writing to us.
I would like to inform that we will liaise directly with either the airline or the relevant travel agent, charges have already posted on the Card account but they will be dropped off within few days from your transactions (you will receive two separate credit transactions, please note that these may not be showing immediately).
If you find any transaction posted on the account concerning the very same matter just respond to this e-mail and I will immediately dispute the charge with merchant on your behalf.
It was a pleasure assisting you.
I hope this puts your concern to rest. We truly value your longstanding membership with us and always look forward to assisting you in the best possible way.
Sincerely
Thank you for writing to us.
I would like to inform that we will liaise directly with either the airline or the relevant travel agent, charges have already posted on the Card account but they will be dropped off within few days from your transactions (you will receive two separate credit transactions, please note that these may not be showing immediately).
If you find any transaction posted on the account concerning the very same matter just respond to this e-mail and I will immediately dispute the charge with merchant on your behalf.
It was a pleasure assisting you.
I hope this puts your concern to rest. We truly value your longstanding membership with us and always look forward to assisting you in the best possible way.
Sincerely
Dec 16, 2016, 3:31 am
#3059
Join Date: Mar 2001
Programs: AA EXP, BA Gold, UA LT-Gold, SPG Plat, HH Dia, Hyatt Dia, MR Gold
Posts: 2,221
Suggest to initiate chargeback is your card permits.
https://www.getcontrol.co/blog/why-r...n-chargebacks/
https://www.getcontrol.co/blog/why-r...n-chargebacks/
Dec 16, 2016, 3:37 am
#3060
Join Date: Jan 2006
Programs: AA Exp
Posts: 836
I had three bookings, all have been cancelled in a different way:
1) Outbound ok (for now), inbound replaced by DUS - FLR
2) Outbound replaced by DUS - FLR, inbound ok
3) Outbound cancelled (no DUS - FLR replacement), inbound ok
Suppose this means they are cancelling them manually.
Used 3 different OTA's... This will be fun to cancel...
Also, if you have untouched bookings, just stay put. AA forgot to cancel my GIG booking and I flew the ticket without issues!
1) Outbound ok (for now), inbound replaced by DUS - FLR
2) Outbound replaced by DUS - FLR, inbound ok
3) Outbound cancelled (no DUS - FLR replacement), inbound ok
Suppose this means they are cancelling them manually.
Used 3 different OTA's... This will be fun to cancel...
Also, if you have untouched bookings, just stay put. AA forgot to cancel my GIG booking and I flew the ticket without issues!