Dec 13, 2016, 5:03 pm
Last edit by: irishguy28
Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105
[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770 / J
Dec 15, 2016, 2:31 pm
#2956
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Dec 15, 2016, 2:34 pm
#2957
Join Date: Mar 2008
Posts: 4,859
Dec 15, 2016, 2:49 pm
#2962
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Dec 15, 2016, 2:50 pm
#2963
Join Date: Aug 2015
Programs: BA Gold/ Star Alliance Gold
Posts: 401
Another article in an Italian newspaper: (translated with Google)
Sometimes it happens. And when they do, the lucky ones who at that time are connected to the network can take advantage of bargain prices for flights virtually around the world, in business class with the best companies. What 'sometimes it happens' are the error to flight, or errors of the airlines.
Yes, because even the best airlines happen to make mistakes and put them online. How to put online a flight from Stockholm to Buenos Aires a few euro. And now notice the error when many have already bought tickets. At that point the company can only try to repair the incident removing the remaining tickets from the sale, skipping a few stopovers in addition, expected maybe the ticket, in certain cases can cancel those placed tickets and pay back the money. In short, he runs for cover as he can.
Just a few days ago to make an error has happened to our flight Alitalia and obviously has made many happy travelers. Alitalia is selling for € 600 business seats on the Florence-Dusseldorf with the possibility of including airports anywhere in the world without paying anything extra. Ie for example, you could take a Florence-Sydney-Dusseldorf flight 600 EUR!
The news of this glaring error was initially posted on a German forum and is then bounced on dozens of sites specializing in error to flight. After almost a full day Alitalia realizes the anomaly and disseminates a note: "The route anomaly and associated rate was clearly marked on the websites that showed the" error do "and the risk that the tickets could be canceled. Alitalia has decided to honor the tickets that include Florence and Dusseldorf such as airports of departure and arrival of flights with Alitalia flights to Rome Fiumicino, it will delete all other route stopovers. The tickets with this new route will be fully refundable to each mode ".
It is not the first time that a bug in the Alitalia online system. Some time ago it is entering the Japanese version of the Alitalia site and then returning to the Italian and then entering the code PromoJp ticket prices were reduced by approximately € 250! Thousands of tickets have been sold: 30 Euros for New York, zero for Paris. Alitalia when he noticed the error has restored the correct service and annulled those tickets, and returned the money.
Error making flight: how to find them
The error to flight are therefore errors in the online scheduling of air travel rates. They are much more common than we think, but how did Alitalia often the company can cancel tickets after noticing the error. But sometimes the company's bug is trivial (they forget to add taxes or fuel in the fare amount) and it is possible that the Company does not notice at all.
There are however also cases of blatant errors - from Stockholm to Buenos Aires for a few euro - in which the Company has been unable to remedy and many travelers have happily taken advantage. In short, it is worth checking if some error to flight escapes the companies.
But how? the easiest way is to type in google 'error to flight italy' or refer to some sites like holidayspirates.com who daily monitor the situation of flights.
Meanwhile, here are the best wishes for a Merry Christmas Alitalia
Sometimes it happens. And when they do, the lucky ones who at that time are connected to the network can take advantage of bargain prices for flights virtually around the world, in business class with the best companies. What 'sometimes it happens' are the error to flight, or errors of the airlines.
Yes, because even the best airlines happen to make mistakes and put them online. How to put online a flight from Stockholm to Buenos Aires a few euro. And now notice the error when many have already bought tickets. At that point the company can only try to repair the incident removing the remaining tickets from the sale, skipping a few stopovers in addition, expected maybe the ticket, in certain cases can cancel those placed tickets and pay back the money. In short, he runs for cover as he can.
Just a few days ago to make an error has happened to our flight Alitalia and obviously has made many happy travelers. Alitalia is selling for € 600 business seats on the Florence-Dusseldorf with the possibility of including airports anywhere in the world without paying anything extra. Ie for example, you could take a Florence-Sydney-Dusseldorf flight 600 EUR!
The news of this glaring error was initially posted on a German forum and is then bounced on dozens of sites specializing in error to flight. After almost a full day Alitalia realizes the anomaly and disseminates a note: "The route anomaly and associated rate was clearly marked on the websites that showed the" error do "and the risk that the tickets could be canceled. Alitalia has decided to honor the tickets that include Florence and Dusseldorf such as airports of departure and arrival of flights with Alitalia flights to Rome Fiumicino, it will delete all other route stopovers. The tickets with this new route will be fully refundable to each mode ".
It is not the first time that a bug in the Alitalia online system. Some time ago it is entering the Japanese version of the Alitalia site and then returning to the Italian and then entering the code PromoJp ticket prices were reduced by approximately € 250! Thousands of tickets have been sold: 30 Euros for New York, zero for Paris. Alitalia when he noticed the error has restored the correct service and annulled those tickets, and returned the money.
Error making flight: how to find them
The error to flight are therefore errors in the online scheduling of air travel rates. They are much more common than we think, but how did Alitalia often the company can cancel tickets after noticing the error. But sometimes the company's bug is trivial (they forget to add taxes or fuel in the fare amount) and it is possible that the Company does not notice at all.
There are however also cases of blatant errors - from Stockholm to Buenos Aires for a few euro - in which the Company has been unable to remedy and many travelers have happily taken advantage. In short, it is worth checking if some error to flight escapes the companies.
But how? the easiest way is to type in google 'error to flight italy' or refer to some sites like holidayspirates.com who daily monitor the situation of flights.
Meanwhile, here are the best wishes for a Merry Christmas Alitalia
Dec 15, 2016, 2:51 pm
#2964
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,710
Dec 15, 2016, 3:17 pm
#2965
Join Date: Dec 2004
Programs: AA EXPLAT, HH DIAMOND, IHG PLAT, RYANAIR NO OTHER OPTION FLYER
Posts: 386
Wording (I guess standard, but interesting in current circumstances) on my refund email:
Dear Expedia.co.uk Traveller,
We're happy to confirm that we have submitted your full refund application to the airline today.
Refund amount
We estimate the refund due to you to be approximately GBPXX (my obscuring - full amount incl booking fee).
Please note that the airline is ultimately responsible for calculating the refund in accordance with the applicable fare rules and so the final amount may differ from the estimated amount above.
When you'll get your refund
Your refund will be processed by the airline directly to the original form of payment used for the purchase of your ticket(s). Once the refund has been approved by the airline, you can expect the refund to reach your account within the next 10 weeks.
Dear Expedia.co.uk Traveller,
We're happy to confirm that we have submitted your full refund application to the airline today.
Refund amount
We estimate the refund due to you to be approximately GBPXX (my obscuring - full amount incl booking fee).
Please note that the airline is ultimately responsible for calculating the refund in accordance with the applicable fare rules and so the final amount may differ from the estimated amount above.
When you'll get your refund
Your refund will be processed by the airline directly to the original form of payment used for the purchase of your ticket(s). Once the refund has been approved by the airline, you can expect the refund to reach your account within the next 10 weeks.
Dec 15, 2016, 3:45 pm
#2966
Join Date: Dec 2011
Location: DTW
Programs: TK E+, WY, Radisson R
Posts: 2,360
I've decided to get refund and Expedia will give me the confirmation.
Since it takes 8 weeks, I'll be saving the refund confirmation, if AZ doesn't give me refund in 8 weeks I'll pursue AE chargeback. I don't mind Expedia keeping the booking fee but the $$ charged by AZ will be pursued.
Since it takes 8 weeks, I'll be saving the refund confirmation, if AZ doesn't give me refund in 8 weeks I'll pursue AE chargeback. I don't mind Expedia keeping the booking fee but the $$ charged by AZ will be pursued.
Dec 15, 2016, 4:18 pm
#2967
Join Date: Aug 2001
Posts: 9,676
However, I really don't like the way AZ have handled this. They had two options: let people fly or cancel the tickets and instead they went with the "we are going to create an even bigger mess" option that didn't even exist.
To me, what they are doing right now is wrong on so many levels and it really scares me. The hyperbole of this is that airlines can change rules and routing of any trip we ever book without having to justify their actions. Basically, we won't know what we are buying until we are in our seat on a plane. (I'm exaggerating a bit, but still...)
AZ is trying to blame the whole thing on everything except the fact that they screwed up and posted a fare that was perfectly legal and in play for almost two weeks before they decided to change the game rules for all sold ticket.
I don't want to be the bitter guy ranting about how I lost out on an EF, but I really feel this is setting a bad precedent for the future...
To me, what they are doing right now is wrong on so many levels and it really scares me. The hyperbole of this is that airlines can change rules and routing of any trip we ever book without having to justify their actions. Basically, we won't know what we are buying until we are in our seat on a plane. (I'm exaggerating a bit, but still...)
AZ is trying to blame the whole thing on everything except the fact that they screwed up and posted a fare that was perfectly legal and in play for almost two weeks before they decided to change the game rules for all sold ticket.
I don't want to be the bitter guy ranting about how I lost out on an EF, but I really feel this is setting a bad precedent for the future...
Blaming the airline is kind of silly.. we all knew Alitalia has 3rd world operations/CS.
Dec 15, 2016, 4:22 pm
#2968
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 845
Precedent was set years ago. Alitalia is not the first airline to disrupt an error fare like that. Do a search on here.. plenty of error fares have occurred where the airline simply modified/canceled tickets. You bought a ticket from A to B and they rebooked you on the most direct option. It's difficult to argue against that in good faith. It's just part of the game.
Blaming the airline is kind of silly.. we all knew Alitalia has 3rd world operations/CS.
Blaming the airline is kind of silly.. we all knew Alitalia has 3rd world operations/CS.
Dec 15, 2016, 4:33 pm
#2969
Join Date: Mar 2009
Location: Edinburgh, Scotland
Programs: BD AB CO
Posts: 102
Did you have a flight booking that you could have expected to be amended at this point ie a winter / spring one? If yours is later in the year they might not have got around to amending it yet. If you're travelling in the next couple of months and the booking is unchanged, the hotel might be a significant factor.
Dec 15, 2016, 4:36 pm
#2970
Join Date: Aug 2015
Programs: Virtuoso Luxury Travel Agent; Bonvoy Titanium Elite; Hilton Diamond
Posts: 663
Update: I just spoke to Orbitz. They processed the refund within 2 minutes. No reference to Alitalia. "Yes sir, you're eligible for a full refund." - he promised to send me an email confirmation of the refund for my records. He said it can take up to 8 weeks before the refund is in my account.