Dec 13, 2016, 5:03 pm

FlyerTalk Forums Expert How-Tos and Guides

Unofficial cancellation statement from Alitalia: see post #2414, or the original post in Italian on a similar Italian forum

COW8C fare rules available in post #147 (second box)
DOW8C fare rules available in post #150
IOWGE fare rules available in post #1241
IRTGE fare rules available in post #1555
CRTEU fare rules available in post #1589
DOWGE fare rules available in post #1601
IRT8C2 fare rules available in post #2105

[PREM FARE GONE] FLR-HKG/ICN/NRT-DUS from 770€ / J

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Dec 14, 2016, 9:34 am

#2386

dinoscool3

Join Date: Mar 2010

Location: PIT

Programs: OZ Diamond, UA Gold

Posts: 9,919

When I called Expedia just to see what would happen, I was informed AZ would contact me in the next 24 hours. It was fun while it lasted folks ^

Dec 14, 2016, 9:38 am

#2387

Wheeeee!

Join Date: Feb 2009

Posts: 8

I've also received an updated itinerary from Alitalia now.

Originally 26Dec FLR(AZ)FCO(AZ)SCL and 02Jan SCL(AF)CDG(AF)DUS
Now 06Jan FLR(AZ)FCO(AZ)DUS

PNR on the AZ website now shows the revised routing and the section "Total Paid" now says EUR 852.00 + EUR 685.20

Checkmytrip no longer finds the OTA or the AZ PNR but the AF PNR brings up the FCO-SCL-CDG-DUS sectors as confirmed

Totally confused

Dec 14, 2016, 9:39 am

#2388

MileStalker

Join Date: Jan 2013

Location: FT Premium Fare Deals

Posts: 74

How about some coordinated response to these "routing enhancements" by AZ?

How about we initiate chargeback instead of simple cancellation as our "gesture of goodwill"? :-)

Dec 14, 2016, 9:40 am

#2389

Danusa86

Join Date: May 2011

Location: Italy

Programs: BAEC Gold, TK Gold, Accor Gold

Posts: 310

Expedia just processed by refund. Spoke directly with supervisor at AZ myself. Been told:

"It was totally our fault sir, we apologize and give you the choice of total refund or fly to Dusseldorf direct, flexible on the date".

Dec 14, 2016, 9:41 am

#2390

rossmacd

Join Date: Jan 2010

Posts: 7,464

Fingers crossed my ticket that was re-plated onto 001 stock will hold!

My other 055 ticket will be cancelled. I was more excited by this one, to be honest.

Dec 14, 2016, 9:42 am

#2391

studentCPH

Join Date: Mar 2014

Programs: *G

Posts: 461

I think my mind would explode if they told me it were due to good will that they offered a refund.

Dec 14, 2016, 9:43 am

#2392

Krysenok

Join Date: Dec 2009

Location: Moscow

Posts: 85

So, any recommendations from experienced guys? Ask for refund ASAP or wait?

Dec 14, 2016, 9:44 am

#2393

hopeful_me

Join Date: Jul 2010

Location: TLV

Posts: 240

Any cancellations of itineraries to the US or those that touch the US soil?

Dec 14, 2016, 9:44 am

#2394

irishguy28

FlyerTalk Evangelist

Join Date: Mar 2008

Location: Netherlands

Programs: KL Platinum; A3 Gold

Posts: 28,722

Quote:

Originally Posted by Krysenok

So, any recommendations from experienced guys? Ask for refund ASAP or wait?

There is nothing you can do, and no need to do anything.

Your refund will eventually reach you.

Just sit tight and hope for better luck next time.

Dec 14, 2016, 9:45 am

#2395

bison1847

Join Date: Dec 2004

Location: AMS

Programs: KLM PLAT, Qatar PLAT, AA Silver, Hyatt Diamond, Hilton Diamond, Starwood Gold, IHG Plat

Posts: 184

Quote:

Originally Posted by fly_error

what if you bought the Expedia cancellation insurance for a ticket cancelled by the airline?
will the insurance cover the cost of a new J ticket with the original route?

I thought the cancellation doesn't help you if the ticket is canceled? I understood it was only if they cancel the flight or you get sick or something.

Dec 14, 2016, 9:45 am

#2396

AlicorporateUK

Join Date: Oct 2009

Location: SJJ/AMS

Posts: 4,647

Quote:

Originally Posted by MileStalker

How about some coordinated response to these "routing enhancements" by AZ?

How about we initiate chargeback instead of simple cancellation as our "gesture of goodwill"? :-)

Class action

Dec 14, 2016, 9:46 am

#2397

irishguy28

FlyerTalk Evangelist

Join Date: Mar 2008

Location: Netherlands

Programs: KL Platinum; A3 Gold

Posts: 28,722

Quote:

Originally Posted by hopeful_me

Any cancellations of itineraries to the US or those that touch the US soil?

DoT will no longer help you. If you have a ticket involving CX, AF or EY (so far confirmed, more to be added surely) then you can expect your ticket to go West too...just not in the manner you had originally hoped

Dec 14, 2016, 9:47 am

#2398

irishguy28

FlyerTalk Evangelist

Join Date: Mar 2008

Location: Netherlands

Programs: KL Platinum; A3 Gold

Posts: 28,722

Quote:

Originally Posted by AlicorporateUK

Class action

Which class, though? Year One?

Dec 14, 2016, 9:48 am

#2399

irishguy28

FlyerTalk Evangelist

Join Date: Mar 2008

Location: Netherlands

Programs: KL Platinum; A3 Gold

Posts: 28,722

Quote:

Originally Posted by studentCPH

I think my mind would explode if they told me it were due to good will that they offered a refund.

I believe the actual statement was that full refunds would be available regardless of the fare rules/fare basis should an affected passenger not wish to travel any more.

Dec 14, 2016, 9:49 am

#2400

thelister

Join Date: Nov 2015

Posts: 185

Quote:

Originally Posted by Krysenok

So, any recommendations from experienced guys? Ask for refund ASAP or wait?

As a person who flew the massive error fare from aa last year (biz rt gru-Dfw-nrt), I'd wait. Most people's tix were cancelled but I slipped through.